Since months I have a big problems with Unraid 6.12.6. 

I've been trying to update version 6.12.6 for months, always with error messages and to no avail! All of this happened immediately after I bought the basic version and I've already written to support twice and haven't received a response for months!

What can I do? What's the problem and how can I update? I thought unraid would run properly but I'm very disappointed!

See error messages below:

 

update error message:

plugin: installing: unRAIDServer.plg Executing hook script: pre_plugin_checks plugin: downloading: unRAIDServer.plg ... plugin: unRAIDServer.plg download failure: Network failure Executing hook script: post_plugin_checks

 

if I click the unraid button right above:

Beta

Unraid Connect Fehler

NETWORK: getaddrinfo ENOTFOUND mothership.unraid.netCLOUD: Socket closed

Support kontaktieren

You have network issues that prevent the server from reaching the internet. Will need more info about your setup, and diagnostics.

Edited August 18, 20241 yr by Kilrah

13 minutes ago, Geldmax said:

I've already written to support twice and haven't received a response for months!

How did you contact support? Did you use contact support?

Have you tried using the Manual Install method rather than trying to do it via the GUI?

Looking at your post history, it shows you were asked to share diagnostics in your support thread, and you never responded.

Also looks like you bought a cracked version, which probably explains some of the issues.

7 hours ago, JorgeB said:

Wie haben Sie den Support kontaktiert ? Haben Sie den Support kontaktiert ?

Well, via the contact form, as was recommended directly when the error occurred, I should contact support!

6 hours ago, tjb_altf4 said:

Ein Blick auf Ihren Postverlauf zeigt, dass Sie in Ihrem Support-Thread aufgefordert wurden, Diagnosedaten mitzuteilen, und dass Sie nie geantwortet haben.

Außerdem scheint es, als hätten Sie eine gecrackte Version gekauft, was wahrscheinlich einige der Probleme erklärt.

1. I have now replied and had to have time for it today! 2. I am 100% sure that I do NOT have a cracked version because I specifically bought one directly from Unraid.net's homepage!

7 hours ago, tjb_altf4 said:

Ein Blick auf Ihren Postverlauf zeigt, dass Sie in Ihrem Support-Thread aufgefordert wurden, Diagnosedaten mitzuteilen, und dass Sie nie geantwortet haben.

Außerdem scheint es, als hätten Sie eine gecrackte Version gekauft, was wahrscheinlich einige der Probleme erklärt.

Now everything clear with the "cracked" version?!?

Have you tried the Manual method yet - that should work.

 

45 minutes ago, Geldmax said:

Well, via the contact form, as was recommended directly when the error occurred, I should contact support!

Did you get an automated response?    If not then the request did not get through.   For some reason this seemed to happen to some people.

11 minutes ago, itimpi said:

Haben Sie schon die manuelle Methode ausprobiert? Das sollte funktionieren.

 

Haben Sie eine automatische Antwort erhalten? Wenn nicht, ist die Anfrage nicht angekommen. Aus irgendeinem Grund scheint dies bei einigen Leuten passiert zu sein.

1.) Noch nicht. How do I back up the data so that I don't lose ANY settings? Do I just have to look after the "config" directory or what? Thanks..... 2.) Nein!  

All your settings (and licence key) are stored in the ‘config’ folder on the flash drive.