November 2, 20241 yr I bought the account many years ago, but got rid of the old Gen8 server in the last couple years and the account has remained. Only recently realized that the account was changed to a subscription a few months ago, just found out today I was still connected to the service when Connect first came out, but when I went up today and looked at the license info in the user info it wasn't connected, all I had on hand was the purchase info and the flash drive that I used to have with the old version of the license. Tried upgrading but didn't find a discount code for older users anywhere either. So this is awkward now, so please advise how to upgrade my account for the best?
November 2, 20241 yr Community Expert Solution If you have the key you don't need to upgrade the license, you can use v7, do you want to start over or keep any settings from the previous server?
November 2, 20241 yr Author I want to upgrade to a new licensing plan, what should I do? I see that I don't have the previous Basic license in my account management, so I can't upgrade. Is there any discount for upgrading now?
November 2, 20241 yr Community Expert Your original licence will still be valid so there is no need to upgrade to the new licence model (legacy licences have lifetime updates). If you think you already have a valid licence then you should therefore contact support giving the email that was used to register it.
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