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APC Back UPS 1600VA - BX1600MI - Unraid NUT plugin reports that the USP battery needs replaced, but its new

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Hello! I recently bought an APC BX1600MI (delivered this week), I've tested it and it seems to be working well and as intended, however, I'm using the NUT plugin to manage it on unraid, and the plugin is reporting that the batteries need replacing (see image). 

 

This confuses me a little bit, as the unit is new. 

 

I've attached a screenshot of the NUT details (I was going to do it as text, but couldn't format it correctly to be readable) - I did try and download the `NUT Debug Package` but that seemed to fail. 

 

If anyone could give me any advice as to whether this is a fault with the unit, or something that I could just ignore, I'd be very grateful!

 

Thanks everyone!

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Edited by rowansc1

Each error different in 11hrs, it look like battery can't charge to 100% and stay in 99% so cause those error. But those are my guess only.

 

For 24v UPS, 27.2v actually fully charge for APC design. So I believe it won't raise. There are other similar report in this forum too.

Edited by Vr2Io

  • Author
1 hour ago, Vr2Io said:

Each error different in 11hrs, it look like battery can't charge to 100% and stay in 99% so cause those error. But those are my guess only.

 

For 24v UPS, 27.2v actually fully charge for APC design. So I believe it won't raise. There are other similar report in this forum too.

Thanks for your help. I appreciate it :) Is this an actual issue I should be looking into or is it worth just ignoring?

Mainly, I want to make sure that the actual UPS is fine before the return window closes. 

I would suggest you try APCUPSD, if battery never indicate fully charge, you should return it and avoid APC BX series UPS. It look like BX series have different trouble.

  • Author
3 hours ago, Vr2Io said:

I would suggest you try APCUPSD, if battery never indicate fully charge, you should return it and avoid APC BX series UPS. It look like BX series have different trouble.

Gottya, thank you very much! I'll give it a go. 

 

Do you have any recommendations for a UPS around the same capacity & price? 

Sorry no actual model have recommend because long time haven't buy any UPS, existing APC still work.

 

Nowadays APC may not a must go choice, you may consider Eaton or Cyberpower.

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