November 17, 20241 yr To make a long story short... Unraid stopped working last night around 10pm EST. Left it running until I remembered around 4pm today. Rebooted and it went to BIOS. Shut it off again, cooled the USB, changed ports, no change. I decided to randomly log onto my Unraid account and the first thing that drew my attention was the fact that I don't have any active licenses... and to top it off I don't see anything in my purchase history.... I bought the Pro license back in Dec 2021. And now its gone... Has anyone else had this issue before? I've already submitted a trouble ticket. Thanks.
November 17, 20241 yr Author 9 minutes ago, bmartino1 said: contact support its tied to the email that purchased it. Is that the same as making a ticket? If so I'm waiting on a response...
November 17, 20241 yr Community Expert its the same i usual email as i have 3 old basic keys and will be doing something similar. Unriad support will have to help you on key replacement, they will UUID Kill the old flash drive and send you a activation key most tomes. It is recommend to use unraid connect and link the account for easier key replacement. PM Edited November 17, 20241 yr by bmartino1 data
November 17, 20241 yr Author 46 minutes ago, bmartino1 said: its the same i usual email as i have 3 old basic keys and will be doing something similar. Unriad support will have to help you on key replacement, they will UUID Kill the old flash drive and send you a activation key most tomes. It is recommend to use unraid connect and link the account for easier key replacement. PM I've just never had this happen before. Weird thing is I swear I did the Unraid Connect at some point and now it's just gone. I hope that I can get my stuff back online. Will the UUID Kill eliminate the flash drive so I can't use it anymore? cuz that would really suck if thats the case.
November 17, 20241 yr Community Expert yes in order to re-register a new usb the old usb uuid will be dead for your key ?are you reusing the same usb?
November 17, 20241 yr Author 43 minutes ago, bmartino1 said: yes in order to re-register a new usb the old usb uuid will be dead for your key ?are you reusing the same usb? That's what I don't understand. Nothing was wrong with the USB, it just stopped booting from it. I checked the drive and there are still configs on there... My goal is to keep the thumb drive and fix whatever problem I have.
November 17, 20241 yr Community Expert some how your current licensed usb had a issues and its UUID that unriad uses for licensing disappeared. I would recommend going to unraid web ui > main > flash (click flash) download a backup THis is your unriad bzfirmware and other that can restore all settigns, pool, plugin data etc everyhtin that is unraid is restorable form this usb flash backup... so format the USB drive call it UNRAID *<This is important!!! and from the backup zip extract its contents onto the newly formatted flash drive. *run the make bootable this restores you unraid on a new format of the same drive. boot unraid check your license keys.
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