Hello,
I am running two different instances of agentdvr on two different Unraid servers. Both are set up identically and have worked great for a couple of years. I recently reduced my array on one of my servers and it seems that during the new config build something went awry with my AgentDVR docker. I no longer see that system listed in ISPYConnect. and I can not log into it locally. I do not see a users.json in the config folder and the config.xml shows the password 9IWE/21mLrEXRE/AoqZkHk== and that is not working.

Is there a way to reset the local password on the agentdvr docker ?

Try googling    agent dvr docker password change

Frank, thanks for the suggestion, I tried that long before I posted in the thread. Nothing helps.

Perhaps there is something that you can share that will help me identify the correct answer.

 

11 hours ago, kysdaddy said:

9IWE/21mLrEXRE/AoqZkHk==

Let's begin with this item that you found in the settings for this Docker.  That string is a hash of the password.  The hashing function is a one-way conversion.  Every password will have a unique hash and the function is not reversible by design.  So give that  approach up.

 

Look at the Docker container in DOCKER.  Left-click on the Icon (To the left of the Docker name).  Does it have a Support option?  If so, click on that and go to it.  Hopefully, the support thread will be useful...

 

I finally did find it listed in the Community APPS plugin and there is a support thread.  With a quick search, I did find how to reset the local password.  When they are talking about opening up a console, they are probably talking inside of the Docker Container.  If there is one provided, it should be listed in the dropdown menu.  (The one that I pasted above does not provide console access.  There is also a Community forum on that website, so if you can't figure things ask there. )

Edited January 6, 20251 yr by Frank1940

Thanks Frank, 

I thought the same thing; my issue is that there is a console in the docker when the docker is running, but stopping the docker as the directions states stops the console as well.

I am trying to dig through the support docs, but unfortunately, the documentation I see does not match the information I see when I look into the data.

If I open a normal terminal and CD to the agent DVR folder, there are two folders inside of it: a commands folder and a config folder. (First) the command folder (second) the Config.

working with this information. https://www.ispyconnect.com/docs/agent/troubleshooting It says First, let's stop Agent DVR: Next, run the reset script. On Windows, it's agent-reset-local-login.bat. On Linux/macOS, use agent-reset-local-login.sh (don't forget to make it executable with chmod +x agent-reset-local-login.sh).

When I open the terminal and cd to agentdvr and run either of those two commands, I get command not found, same in the config folder and the commands folder.

I am trying to get support from ISPY but .......

 

Thanks for the help

 

 

42 minutes ago, kysdaddy said:

I thought the same thing; my issue is that there is a console in the docker when the docker is running, but stopping the docker as the directions states stops the console as well.

How stupid of me.  Of course, there is not option for a console when the Docker Application is stopped.  The console is run inside of the container.  (Think of a Docker App as a special type of VM dedicated to running a single program.)  That is why you have to get support from the developers of the Docker.  I do remember seeing  (I think in the Downloads from that site) that they provide a Docker container for this program.  I didn't see any place (in my limited browsing) to purchase the program so support might be limited...