Unraid 6.12.13nas-diagnostics-20250111-0925.zip

 

System works fine, and then it out of nowhere it just loses network connectivity. If I go to the physical machine and ping my network switch or router, it says the destination is unreachable. If I ping the Unraid machine from somewhere else, it is unreachable. The interesting thing is that my Unifi switch says it can see the machine though, and labels the port as "ethernet" (as opposed to Fast Ethernet, Gigabit Ethernet, or 2.5G Ethernet, which is what it will be when it is working correctly).

 

A reboot will fix the issue....for a time, maybe about a day or so.

 

I have swapped ethernet cables to the network switch, changed ports on the network switch, and rebooted into Safe Mode with no plugins, and the issue remains. The attached log is from this morning which was in a Safe Mode GUI mode boot, just prior to the reboot.

 

It only started doing this in late December.

 

Any help would be greatly appreciated.

Enable the syslog server and post that after a crash.

I have got the syslog right at a crash. The network went down right around 14:49, which corresponds to when things start happening in the log.

 

Does this mean my hardware is bad?

syslog

Problem with the NIC:

 

Jan 11 14:49:58 NAS kernel: igc 0000:0b:00.0 eth0: PCIe link lost, device now detached

 

Look for a BIOS updated, disabling ASPM/power saving may also help

I have updated my BIOS and disabled ASPM not only in the bios, but added "pcie_port_pm=off pcie_aspm.policy=performance" in syslinux.cfg such that it reads

 

label Unraid OS
  kernel /bzimage
  append initrd=/bzroot pcie_port_pm=off pcie_aspm.policy=performance
label Unraid OS GUI Mode
  menu default
  kernel /bzimage
  append initrd=/bzroot,/bzroot-gui pcie_port_pm=off pcie_aspm.policy=performance

 

Yet, it continues to crash. Have I put it in the correct format above?

 

I have updated to 7.0 in hopes that this may alleviate the issue, but it does not.

 

Would a PCIe network card possibly help?

Most likely.

I think this may be the issue im having as well with both an integrated NIC and a PCIe NIC. Both went offline and stopped showing anything 2 days ago in unifi until I hard rebooted the system tonight. Before this I was having issues with the PCIe switch in the mobo going to sleep and not waking up breaking the PCIe link to my LSI SAS card. Aspm and all that is disabled in the bios. Unfortunately I have no syslogs from the previous boot.

no1warr1or, did this happen to you once or does it continue to happen?

 

I just installed a PCIe NIC today, hoping that will solve it. I guess I'll know in a few days. No clue what I'll do if it doesn't.

 

Is it possible to reset a PCIe link via terminal? If so, is it possible to have a script monitor the syslog and just reset the PCIe link whenever it occurs? In my use case, having it down for a few minutes while it did that wouldn't be an issue as long as I didn't have to go over and manually restart it each time.

Update: I am at an uptime of 15 days with no ethernet losses while using a PCIe NIC. Not sure why this issue started occurring out of the blue, but this fixed it when nothing else did!