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Can't access web interface and /mnt/user seems to be gone

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Hi I'm relatively new to unRAID, having only been using it for a couple of months.  I went to access the web interface this morning finding it wouldn't connect (tried typing in the IP in addition to the hostname, also SSH would not connect). But my docker containers still seemed to be working fine sonarr/radarr/etc and I could watch stuff on Plex.

 

But, have noticed now a couple of hours later that I can't access any of my docker apps, plex library or shares on the network, only Krusader still works for some reason and I noticed something looked odd, I had set up my server following spaceinvaderone's guides and noticed that 1_unraid_shares and also .dockerenv were greyed out with a file icon instead of a folder icon.  When I tried /mnt/user, had the same issue.

 

My server is setup with a 1 parity drive and 3 in the array.  1 SSD for caching downloads (cach_media) and another SSD with appdata and the rest of the system files on it (cache_system).  I'm wondering if the system SSD has become corrupted or failed?

 

I'm looking for some advice on how to recover from this.  I do have a backup of the Unraid USB install drive, but never got round to backing up my appdata and other folders on the system.  I assume I'll have to setup all my dockers and things from scratch, but I'm hoping my array will be okay, can I use my backup and re-mount it?

 

I can't access anywhere currently to stop it, or even check if it is still running (I assume it is because plex played files off it earlier). My server is hooked up to a UPS so am hoping that the NUT plugin is still working and that will shut the server down cleanly if I pull the power.  Thought I better get some advice first though.

 

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Edited by Mundvl

  • Community Expert

If you can still access the server via SSH or with a keyboard monitor, see if you can get the diagnostics, then reboot.

  • Author

Thanks, will give that a try later.

 

  • Author

No luck.  Had to just hit the reset button.  But luckily /mnt/user is back and everything is working, including the web interface, array is doing a parity check due to the unclean shutdown.  Noticed a few other users having the same issue as me in some other recent threads - will look at implementing some of the advice there when I get time.

 

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