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Did not receive a key for my purchase.

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I have been going through this setup for most of the day and I cannot find a way to link my key. I keep ending up in circles at the same page. And I have no idea where to find this key file url? Any help on this would be appreciated. I have my tower running, root passwd set, users created, purchased a key and when I redeemed it using the activation code from the email I have not received any key file url. And when I go to linked keys you can see in the image that there is not key there. I have been up and down the settings and the docs look pretty straight forward yet here I am. Uh, hope someone can help. 

 

Screenshot from 2025-03-23 18-11-42.png

 

Solved by nasboxmini

  • Author
  • Solution

Thanks mang, I will do that. Much appreciated. I feel half crazy by now. But, I'm sure we'll get it worked out. 

  • 2 weeks later...
  • Author

Yea that was the right thing to do and they got back to me. For those reading this, I thought I had already followed through signing up for the license. But I was not charged yet.  I did not want to fill it out again thinking I would get charged again. So basically it boiled down to a case of being burnt toast and smoked sausage. I just had to "finish" the license agreement which might seem like you are resubmitting it but it is not.  Heck I hope this isn't too wordy and confusing. Just make sure you submit the user info and click this button at the bottom of the screen grab here.  

Screenshot from 2025-04-06 21-09-06.png

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