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Boot usb device disconnecting

Featured Replies

Hi folks,
I'm having trouble with the boot flash disk disconnecting. Most often results in unraid webui (and docker services) becoming unavailable, but sometimes just a warning about the boot disk being corrupted.
Typically happens after 8-36 hours after boot.

I've tried a couple of different flash USB drives.

Supermicro X10 mobo.


Mar 24 23:02:58 NAS kernel: usb 4-2.1: Device not responding to setup address.
Mar 24 23:02:58 NAS kernel: usb 4-2.1: Device not responding to setup address.
Mar 24 23:02:58 NAS kernel: usb 4-2.1: device not accepting address 5, error -71
Mar 24 23:02:59 NAS kernel: usb 4-2.1: reset SuperSpeed USB device number 5 using xhci_hcd
Mar 24 23:02:59 NAS kernel: usb 4-2.1: LPM exit latency is zeroed, disabling LPM.
Mar 25 10:10:50 NAS kernel: usb 4-2.1: reset SuperSpeed USB device number 5 using xhci_hcd
Mar 25 10:10:50 NAS kernel: usb 4-2.1: LPM exit latency is zeroed, disabling LPM.

I'd appreciate any guidance on diagnosing this.
Thanks

nas-diagnostics-20250328-1142.zip

  • Community Expert

Try a different USB port, ideally on a different controller.

  • 3 weeks later...
  • Author

No luck i'm afraid. Happens on any/all of the machine's usb ports.
Worth trying an addin (pci-e) usb controller?

  • Community Expert

USB-2 ports tend to work better than USB-3 ports.  If you don't have any on the rear panel, get out the manual and see if there is a USB-2 header on the motherboard.  There are several types of header-to-socket adapters.  For example:

 

https://www.amazon.com/dp/B0DBR3WFJX/

 

 

Edited by Frank1940

  • Community Expert

You can also try a new flash drive, and if the issues persist, it could be a board problem.

 

 

 

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