May 5, 20251 yr I have replaced an ageing router and I am now unable to get to my GUI from my browser using //192.168.1.100 the server is listed as wired in the routers list and was previously connecting without issue before the router change the new router is Asus RT-AX58U OS Windows 11 unraid 6. 12. browser is Brave I would be grateful for some advice on the way forward Thanks
May 5, 20251 yr Author Hi Jorge I can not post diags as I cant get to the GUI, all I get is an error site cant be reached took too long to respond.
May 5, 20251 yr Author 1 hour ago, JorgeB said: Diags can also be saved from the CLI, see the link. Sorry but I dont know what or where that is, could you explain where to find, I would also add the array is not started.
May 5, 20251 yr Author 7 hours ago, JorgeB said: Use or connect a monitor and keyboard to the server, login and type diagnostics. Jorge Unfortunately i am not able to do that, are there any other options open to me to get to the GUI
May 6, 20251 yr If you cannot use the GUI, the CLI is the only option, either directly with a keyboard and monitor or via SSH, if that works.
May 6, 20251 yr Author 2 hours ago, JorgeB said: If you cannot use the GUI, the CLI is the only option, either directly with a keyboard and monitor or via SSH, if that works. What is SSH, I have never used it so I do not know how it works, is this something I have to download?
May 6, 20251 yr SSH is built-in with Unraid, but is disabled by default, and you need to download a client, like Putty for the desktop PC to use it.
May 6, 20251 yr Author 3 hours ago, JorgeB said: SSH is built-in with Unraid, but is disabled by default, and you need to download a client, like Putty for the desktop PC to use it. Ok I will acquire putty, off the top of your head, can you see a new router creating this issue or is it co-incidental and an underlying issue causing the problem? I ask because if the router is causing I will be wanting to send it back.
May 6, 20251 yr 11 minutes ago, TopTrainer said: can you see a new router creating this issue On 5/5/2025 at 6:32 AM, TopTrainer said: unable to get to my GUI from my browser using //192.168.1.100 the server is listed as wired in the routers list Does you router agree that is the correct IP for your server?
May 6, 20251 yr Author 8 hours ago, trurl said: Does you router agree that is the correct IP for your server? The router lists the server as Super Mircro Computer, 192.168.253 that IP opens the login for super mircro , i actually do not see the servers Ip displayed anywhere. As an update to this, I reconnected the old router in an effort to establish where the issues were, both my servers GUI's came up instantly and I logged into them. On reconnecting the new router neither servers GUI is contactable, that would at least indicate to me this problem is not an unraid problem.? Grateful for your views
May 7, 20251 yr 1 hour ago, TopTrainer said: As an update to this, I reconnected the old router in an effort to establish where the issues were, both my servers GUI's came up instantly and I logged into them. You should have gotten us the diagnostics
May 7, 20251 yr Author 7 hours ago, trurl said: You should have gotten us the diagnostics I assumed that would not have achieved anything as it was on the old router and would not have shown what the issues were?
May 7, 20251 yr 16 hours ago, TopTrainer said: The router lists the server as Super Mircro Computer, 192.168.253 that IP opens the login for super mircro I assume that is an IPMI port. However, that isn't a complete IP address, which makes me wonder about what IP Unraid should be on, and whether it is the same subnet as the new router.
May 7, 20251 yr Author 6 hours ago, trurl said: I assume that is an IPMI port. However, that isn't a complete IP address, which makes me wonder about what IP Unraid should be on, and whether it is the same subnet as the new router. I guess that would make sense, and also indicate why it timed out as it leads to a login for super micro. it is not clear to me why it would not assume the the IP, more importantly how can I change it?
May 8, 20251 yr On 5/6/2025 at 8:18 PM, trurl said: You should have gotten us the diagnostics 17 hours ago, TopTrainer said: I assumed that would not have achieved anything It might have answered a lot of questions I have that could have helped me figure out what your hardware and configuration are. 3 hours ago, TopTrainer said: it is not clear to me why it would not assume the the IP One of the things I was trying to find out from your diagnostics is whether or not you had set a static IP for your server, or whether it was using DHCP to get an IP address from the router. Best method is to reserve IP by MAC address in the router and let the server get that IP address from DHCP. 9 hours ago, trurl said: I assume that is an IPMI port. However, that isn't a complete IP address Another thing I might have been able to find out is whether or not the ethernet port Unraid can see is even working, and what driver it is using. How many ethernet ports are on your server? I assume at least 2 since it seems you have an IPMI port. The reason I said that isn't a complete IP address is because it is an obvious typo and doesn't have all 4 parts of the IP address. Possibly you meant 192.168.1.253 instead of 192.168.253, since you seem to think your server should be reachable at 192.168.1.100. But maybe that 1 that you left out is really something else because the new router is assigning 192.168.0.... or some other range. Probably some other questions might be answered if we only had diagnostics, and it would have saved a lot of time and a lot of typing.
May 8, 20251 yr Author 7 hours ago, trurl said: It might have answered a lot of questions I have that could have helped me figure out what your hardware and configuration are. One of the things I was trying to find out from your diagnostics is whether or not you had set a static IP for your server, or whether it was using DHCP to get an IP address from the router. Best method is to reserve IP by MAC address in the router and let the server get that IP address from DHCP. Another thing I might have been able to find out is whether or not the ethernet port Unraid can see is even working, and what driver it is using. How many ethernet ports are on your server? I assume at least 2 since it seems you have an IPMI port. The reason I said that isn't a complete IP address is because it is an obvious typo and doesn't have all 4 parts of the IP address. Possibly you meant 192.168.1.253 instead of 192.168.253, since you seem to think your server should be reachable at 192.168.1.100. But maybe that 1 that you left out is really something else because the new router is assigning 192.168.0.... or some other range. Probably some other questions might be answered if we only had diagnostics, and it would have saved a lot of time and a lot of typing. I have not actually set anything on the router, I am not an expert in these matters and foolishy thought from my previous experiences the router sorted all these issues itself. Clearly that is not the case as I don't even think the router has the correct gateway. Further more I don't know how to change that either from this point. I am guessing it may require a default reset although I don't want to do that as it will cause additional problems but I dont see too many choices at the moment.. Sorry to cause additional typing and time etc but I genuinely thought a diag from the old router would be of little use in this issue, please accept my apologies and thanks for your assistance.
May 8, 20251 yr 1 minute ago, TopTrainer said: Clearly that is not the case as I don't even think the router has the correct gateway. The router must know what your ISP's gateway is as otherwise it could not connect to the internet. Typically the router sets itself to be the gateway for the local LAN, and then any address it does not recognise gets forwarded to the ISP's gateway for resolution.
May 8, 20251 yr 3 hours ago, TopTrainer said: it may require a default reset although I don't want to do that as it will cause additional problems Probably the only thing you need to reset is the networking configuration of your server. That is easily done by renaming or deleting config/network.cfg on the flash drive so it will use default DHCP. But that won't really tell you what IP the router has assigned to your server. You would have to find that out from the router. As for the gateway, etc. Do you have another device on your network that can reach the internet using the new router? We can probably use it to find out some things about your network configuration on the new router.
May 8, 20251 yr And if you do get access to your Unraid server again using the old router, post diagnostics.
May 8, 20251 yr Author 1 hour ago, trurl said: Do you have another device on your network that can reach the internet using the new router? We can probably use it to find out some things about your network configuration on the new router. I do have a samsung Galaxy tablet, its not hard wired but does connent by WiFi?
May 8, 20251 yr 6 hours ago, TopTrainer said: I do have a samsung Galaxy tablet So do I, but different versions might be slightly different. Do you know how to find the IP of your tablet?
May 8, 20251 yr Author 42 minutes ago, trurl said: So do I, but different versions might be slightly different. Do you know how to find the IP of your tablet? Mine tablet is S10 plus 192.168.50.228
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