Hello,

my Unraid 7.1.2 server seems to hang repeatedly. Most recently today.

Now I won't be home until tomorrow to restart the server :(

The problem seems to have already happened twice when I was navigating in the dashboard. Before that I had the problem that the network adapter wouldn't connect in a way I couldn't explain. I had to log on to the server locally. After logging on and checking the network adapter, I was able to restart the server and make it accessible from the network.

I have a 10Gbit and a 2.5 Gbit Ethernet interface on the mainboard and also WLAN and Bluetooth, but these are deactivated and no antennas are connected. Only the 10Gbit connection is plugged in.

Just half an hour ago I was connected via VPN on the road and had the Main tab open, when once again a 404 message appeared in the browser because my VPN tunnel no longer had a connection.

My Plex server is also offline and I'm not getting any response via Unraid Connect either.

Last time I created a diagnostic file after the reboot but haven't posted it yet.

When I get back home tomorrow, I will regenerate this and post it here to have my problem checked.

The whole thing is very frustrating because shortly before my USB stick with the system was defective and was replaced and in December my server hardware was partially broken.

Anythin other I can tell you to identify the problem or any idia what I can check tomorrow?

I hope I can find the problem quickly with your help tomorrow.

Best regards

Ace

Edited May 30, 20251 yr by AceBurn90
Removed duplicate text

Enable the syslog server and post that after a crash, together with fresh diags.

2 hours ago, JorgeB said:

Enable the syslog server and post that after a crash, together with fresh diags.

I have activated “Mirror Syslog to flash”.

As soon as the server hangs the next time, I will post the log with a new diagnostic file.

For now, here are the two diagnostics from right after the last two hangs when I had to hard reset the server.
Perhaps something can already be read from them or the error can be narrowed down a bit better.

alent-diagnostics-20250524-0258.zip alent-diagnostics-20250531-1132.zip

Since it's an AMD, also see here:

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/page/2/#findComment-819173

came because I started having hangs as of 7 as well, 7950x, did some memtests and all seems fine but I know its most likely hardware since it just hangs, leaving no logs. I enable copy to usb but the logs show nothing out of the ordinary, just stops responding. Weird that it started after 7 though. It will just hang up, no logs, requiring a reset.

So far the system has not crashed, but I have noticed that when I want to stop the array, it cannot be stopped properly.

The following is displayed at the bottom left of the page:

Array Stopping-Retry unmounting disk share(s)...

I then performed a forced reboot.

I have attached the diagnostics file. I created this after I started the array and then wanted to stop it again. In between, I created a new pool and assigned an SSD to it.

How can I fix this?

I have also activated logging since 31.05.2025.

I can also provide the logs if you tell me exactly where the required files are located.
The logs should be saved somewhere on my Unraid USB flashdrive.

alent-diagnostics-20250610-2258.zip

9 hours ago, AceBurn90 said:

but I have noticed that when I want to stop the array, it cannot be stopped properly.

Disable Docker and VM service and reboot in safe mode, start the array and see if it stops, if yes, retest again after booting in normal mode to rule out a plugin issue, leave the services still disabled, if still OK enable one of the services and retest, then the other, note that if the issue happens with the docker service enabled only, you may need to try enabling one or a few containers at a time to find the culprit.

On 6/11/2025 at 8:48 AM, JorgeB said:

Disable Docker and VM service and reboot in safe mode, start the array and see if it stops, if yes, retest again after booting in normal mode to rule out a plugin issue, leave the services still disabled, if still OK enable one of the services and retest, then the other, note that if the issue happens with the docker service enabled only, you may need to try enabling one or a few containers at a time to find the culprit.

Sorry for my late reply.
Thanks to you, I was able to partially break down the problem to several plugins that were being used for energy efficiency. Apparently, there were incompatibilities. I then removed them and things improved. Unfortunately, my system simply consumes too much energy...

I'll keep tracking the problem for a few more months, as I don't want to restart my server too often. I just had two hard drives (1x parity and 1yx array disk) that were deactivated because I unfortunately had to perform a hard reset several times. But after a rebuild, everything looks fine again. Restarting also worked more or less fine.

However, I (finally) encountered an inconsistency between my motherboard hardware and the HBS card, which meant that my hard disks sometimes did not boot up and initialize when starting up and got stuck before booting. No matter how long I waited. This can still be reproduced by restarting the server. Sometimes it works the first time, but more often than not, the system simply won't start until I perform a hard reset and hope that it will start the next time, or the time after that, or the time after that...

I haven't read up on it enough yet, but I've learned that it's probably due to the BIOS/UEFI and/or the settings of this or the firmware of the HBA card.

Mainboard: ASUS ProArt X670E-Creator WIFI (Version 2604; BIOS dated: Friday, 29.11.2024)
HBA card: Broadcom SAS 9305-16i, PCIe 3.0 x8 -> How do I check the firmware version?

Edited October 5, 2025Oct 5 by AceBurn90