Hello everyone,

I’m facing a issue with my Unraid server and would appreciate your help:

All of my shares have suddenly disappeared — they are not visible in the WebGUI or accessible over the network. A reboot did not resolve the issue.

What I’ve already checked:

• The array is started, and all disks show as online.

• Running ls -l/mnt in the terminal shows the disks but no user shares.

• I reviewed the system logs but I’m unsure how to interpret some errors.

• Docker containers and VMs are stopped.

• I have attached the diagnostics log.

When I run

ls -la /mnt/user

all my share folders are visible in the file system. This means the directories still exist and the data appears to be intact. However, the shares are not showing up in the Unraid WebGUI or over the network.

System info:

• Unraid version: 7.1.2

Steps taken so far:

• Multiple reboots — no improvement

• Stopped and restarted the array — no change

I have changed today my system, so this could maybe have to do something with it. Also I did run the New Permissions, since some of my files were not in the folder for paperless-ngx anymore.

Attachment:

diagnostics.zip

Thanks in advance for any advice!

Best regards,

Timnbvc

tower-diagnostics-20250618-1934.zip

Edited June 18, 20251 yr by Timnbvc

Post the output from ls -l /mnt

root@Tower:~# ls -l /mnt

total 0

drwxrwxrwt 2 nobody users 40 Jun 18 19:22 addons/

drwxrwxrwx 13 nobody users 182 Jun 18 19:30 cache/

drwxr-xr-x 3 root root 60 Jun 18 19:26 disk1/

drw-rw-rw- 11 nobody users 208 Jun 18 19:30 disk2/

drwxrwxrwt 2 nobody users 40 Jun 18 19:22 disks/

drwxrwxrwt 2 nobody users 40 Jun 18 19:22 remotes/

drwxrwxrwt 2 nobody users 40 Jun 18 19:22 rootshare/

drw-rw-rw- 1 nobody users 208 Jun 18 19:30 user/

drw-rw-rw- 1 nobody users 208 Jun 18 19:30 user0/

root@Tower:~#

This is what your permissions should be:

The absence of the execute bit on your user and user0 directories means that neither one is accessible! Something is modifying their permissions because these directories are created during the boot process of Unraid. The permissions for your disk1 and disk2 make no sense.

Edited June 18, 20251 yr by Frank1940

1 minute ago, Frank1940 said:

This is what your permissions should be:

The absence of the execute bit on your user and user0 directories means that neither one is accessible! Something is modifying that permissions because these directories are created during the boot process of Unraid. The permissions for your disk1 and disk2 make no sense.

thanks for your answer. How can I correct that? with Docker safe new Permissions?

You can try but I don't think it is going to fix it. It is designed to work more at the /mnt/user level. There is no reason for any Docker container or VM to have to modify the permissions at this level of the file system. I n fact, they should not even be looking this far up the file system.

I would be looking for something in a shell script or in the go file that is changing these permissions. I would also being suspecting some mischievous/malicious going-ons. I can not recall anyone else having this problem that a simple reboot would not fix it!

As a piece of information, the permissions on directories do not do the same thing as they do on files. Some similarities but some significant differences. A proper Google search should be able to find this information.

Type chmod 777 /mnt/user then post that output again.