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Unraid Server crashing

Featured Replies

unraid (latest stable) will consistanly crash and freeze my server (dell r930, 4x e7-8880 v4, 128gb ecc ddr4, 4x 1tb nvme) I can force a crash to happen soon after i start my game server containers but sometimes it happens when no containers are loaded.

Im a little new to linux so i dont exactly know what im looking for to find a solution.

I have attached syslogs from 2 concurrent crashes.

I can try to provide more info if needed

syslog (crash 1).csv syslog (crash 2).csv

Edited by kagurazaki
correcting wrong cpu info

Solved by kagurazaki

Have you run a memory test on this system?

  • Author

not yet, i will do it now

  • Author

memory test completed without errors

  • Community Expert

There are multiple call traces logged; looks more like a hardware issue, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, including the docker containers.

  • Author

i have already left it overnight with no containers running and it still freezes but i have not tried in safe mode.

  • Community Expert

Worth a try in case it's a plugin, but it looks more like hardware.

  • Author

i have been running the same containers and plugins on unraid 6.12.15 and has been running normally for the past 20 hours.

Maybe the problem is with version 7.

  • Author

I loaded unraid 7.1.4 and the system froze within 5 min of starting the containers.

  • Author
  • Solution

it would seem that the crashes only happen on version 7+ of unraid.

could it be the newer kernel or drivers causing this problem?

  • Community Expert

It could be a kernel compatibility issue with your hardware.

  • Author

Can anything be done to fix this?

I can run v6 for now but eventually I will need to update to v7.

  • Community Expert

First I would retest with a new install, to make sure it's not a config issue, and if it's the same, you can try a future release with a newer kernel, it may start working again, also look for a BIOS update.

  • Author

I already used a fresh config for every test. 5 tries with version 7 and 5 tries with version 6, only version 6 worked.

I am using the latest firmware and bios for my server, As for trying a future release with a newer kernel, I don't know how to do that as I am not that knowledgeable with Linux (I'm mainly a windows user).

  • Community Expert

I meant retest with a future release, like Unraid 7.2, first beta should be out in a few weeks, though this one will probably be on kernel 6.12.x, it will still be a newer kernel, but there's a higher chance of success when the major kernel changes, and that will likely only happen when the next LTS kernel is out.

  • Author

Ok, Thank you very much for your help and advice.

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