August 11, 2025Aug 11 Hi everyone,I'm having trouble extending my Unraid trial and was hoping someone could help.I initially started a 30-day trial in May 2025, but I wasn't able to use it because my hardware was not suitable. The trial period has since expired.I now have new hardware and I'm trying to extend the trial to get Unraid running again. When I follow the steps below, I get an error:Go to Tools > Registration > Extend TrialSign in with my current Unraid account (I'm not 100% sure if this is the original account I used)Click Confirm Trial ExtensionAfter clicking Submitting, I receive the Error: 'Trial extend'I understand that the trial can be extended up to two times for 15 days each, and I have not extended my trial previously.Could someone please advise on what might be causing this error, or direct me to the correct support section? Any help is greatly appreciated!
August 11, 2025Aug 11 Community Expert I suspect the extensions apply to the date from when you originally started the trial and do not take into account the fact you were not using Unraid for a period.Regardless, you should contact support as registration issues need to be dealt with by them and not via the forum.
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