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Ongoing ?unresponsive server requiring manual reboot, unable to troubleshoot

Featured Replies

Hi,

I've been on unraid for nearly 2 years now which has been amazing but since the start I've had issues of the server going non-responsive but still turned on. The only fix has been restarting the server manual with a forced shutdown on the case. This sometimes also causes issues with the server unable to see the USB drive unless i move it between slots.

Sometimes it runs for 4 months no issues, today it was 24 hours. Interestingly - when i went to reboot it today, I only pressed the shut down button for a second and the server became responsive on the monitor to do a safe shutdown.

I have no clue what is going on

Attached my diagnostics - happy to supply anything else needed.

sebbytower-diagnostics-20250826-1558.zip

  • Community Expert

There appears to be a container constantly restarting; see if you can find out which one it is by looking at their up-times.

  • Author

Seems to be authentik-worker

  • Community Expert

Fix that or leave it disabled for now and retest.

  • Author

I left it off since my previous response just to test and the server went MIA again last evening and came back by itself.

It was MIA around 2100 last night

syslog.txt

EDIT:

This is now happening very often ever since upgrading to 7.1.4 so next time its up I will be reverting too.

I can't access my server through tailscale but am getting uptimekuma notifications saying stuff is available

Server is showing this both times today been unresponsive

77794189661__10500B73-9069-419B-B4DD-2FD4954BADCC.jpg

IMG_3977.jpg

Edited by Sebby

  • Author

I'll also note that it has now happened without the docker even running

  • Community Expert

Unfortunately, there's nothing relevant logged, this can also be a hardware issue, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, including the individual docker containers.

If you believe the issues started after upgrading the OS, you can also revert to last known good release and retest.

  • Author

I dont think tis a docker container as it happened today without the array started.

I'll downgrade to 7.1.0 tomorrow and see how ti goes

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