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Webgui unresponsive, then unreachable. Nginx error 500.

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Today morning I got a ping from healthchecks.io, that my borgmatic backup did not run successfully. When I looked at the logs of the backup, it only had 2 lines:
/etc/borgmatic.d/immich_config.yaml: Pinging Healthchecks start

/mnt/immich-repo: Pruning archives

/etc/borgmatic.d/immich_config.yaml: Pinging Healthchecks log

/etc/borgmatic.d/immich_config.yaml: Pinging Healthchecks fail

When I tried to run it manually, it stopped at this point again, and made the whole webgui slow, then unsresponsive, then unreachable. I could reach the server through SSH. I tried to restart nginx, which made the webgui reachable, but parts of the UI were missing.

I have no idea what would cause this, i see no connection. Can someone help me and look at my diagnostics?

naspolya-diagnostics-20251031-1229.zip

Solved by JorgeB

  • Community Expert
  • Solution

Looks like an issue accessing the remote mount:

Oct 31 11:39:58 NASpolya unassigned.devices: Warning: shell_exec(/usr/bin/df '/mnt/remotes/10.10.50.5_naspolya-borg-repo' --output=size,used,avail | /bin/grep -v '1K-blocks' 2>/dev/null) took longer than 10.0s!
Oct 31 11:50:44 NASpolya nginx: 2025/10/31 11:50:44 [error] 1093281#1093281: *2459514 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.2.30, server: , request: "GET /sub/temperature HTTP/1.1", subrequest: "/auth-request.php", upstream: "fastcgi://unix:/var/run/php-fpm.sock", host: "192.168.2.121"
Oct 31 11:50:44 NASpolya nginx: 2025/10/31 11:50:44 [error] 1093281#1093281: *2459514 auth request unexpected status: 504 while sending to client, client: 192.168.2.30, server: , request: "GET /sub/temperature HTTP/1.1", host: "192.168.2.121"
Oct 31 11:52:35 NASpolya nginx: 2025/10/31 11:52:35 [error] 1093281#1093281: *2459815 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.2.30, server: , request: "GET /Dashboard HTTP/1.1", subrequest: "/auth-request.php", upstream: "fastcgi://unix:/var/run/php-fpm.sock", host: "192.168.2.121"
Oct 31 11:52:35 NASpolya nginx: 2025/10/31 11:52:35 [error] 1093281#1093281: *2459815 auth request unexpected status: 504 while sending to client, client: 192.168.2.30, server: , request: "GET /Dashboard HTTP/1.1", host: "192.168.2.121"
  • Author
3 hours ago, JorgeB said:

Looks like an issue accessing the remote mount:

Oct 31 11:39:58 NASpolya unassigned.devices: Warning: shell_exec(/usr/bin/df '/mnt/remotes/10.10.50.5_naspolya-borg-repo' --output=size,used,avail | /bin/grep -v '1K-blocks' 2>/dev/null) took longer than 10.0s!
Oct 31 11:50:44 NASpolya nginx: 2025/10/31 11:50:44 [error] 1093281#1093281: *2459514 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.2.30, server: , request: "GET /sub/temperature HTTP/1.1", subrequest: "/auth-request.php", upstream: "fastcgi://unix:/var/run/php-fpm.sock", host: "192.168.2.121"
Oct 31 11:50:44 NASpolya nginx: 2025/10/31 11:50:44 [error] 1093281#1093281: *2459514 auth request unexpected status: 504 while sending to client, client: 192.168.2.30, server: , request: "GET /sub/temperature HTTP/1.1", host: "192.168.2.121"
Oct 31 11:52:35 NASpolya nginx: 2025/10/31 11:52:35 [error] 1093281#1093281: *2459815 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.2.30, server: , request: "GET /Dashboard HTTP/1.1", subrequest: "/auth-request.php", upstream: "fastcgi://unix:/var/run/php-fpm.sock", host: "192.168.2.121"
Oct 31 11:52:35 NASpolya nginx: 2025/10/31 11:52:35 [error] 1093281#1093281: *2459815 auth request unexpected status: 504 while sending to client, client: 192.168.2.30, server: , request: "GET /Dashboard HTTP/1.1", host: "192.168.2.121"

.30 is my PC that I used to reach the webgui. There was some issue with the remote indeed, the VPN did not connect. Can that cause such an unresponsive webgui?

  • Community Expert

If something is trying to use it, it might.

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