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Unraid server crashing every other day now unsure what is causing...

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Hello,

I'd appreciate any help anyone can offer. I'm not super familiar with linux stuff so I unfortunately don't really know how to troubleshoot this, I tried some preliminary googling and haven't gotten far so I figured I'd try here.

So recently my unraid server started acting odd, plex docker would crash and when I would go to try to restart it docker service was down. I would restart the array and the nvme cache drive will have disappeared. A simple reboot would not fix the issue I would have to shutdown and reseat the drive then it shows back up no problem and everything works for about a day. After this happened a few times I swapped the nvme cache drive with another one and it's seemingly doing similar things though not exactly.

Also after one of these times ALL of my dockers were gone, I had to reinstall plex from the recently installed apps section and luckily none of it's data was missing it worked perfectly but the other dockers are still all gone, I didn't use any of them very much however so its not a big problem but still odd.

A few moments ago I was sort of trying to look around to see what I can see and this in syslog certainly does not look normal. I will provide anything anybody wants but you'll have to please bear with me as there's a good chance I have no idea where it is or what it is you need. Please help, thanks!

if its doing this nonstop could this be some sort of memory leak causing crashes? Anyone know what I need to do to fix this? No recent hardware changes besides the cache drive after things started acting up.
12700k
w680 asrock rack board
a2000 ampere gpu for transcode
32GB DDR5 6400ish?
5x16TB exos drives & 4TB gen4 nvme cache drive all btrfs regular unraid array
currently on 7.1.2

syslog.txt

Edited by gamertaboo

  • Community Expert

There are a lot of abnormal nginx messages logged, does it happen in safe mode?

  • Author

I am unsure about safe mode. Here is an updated syslog from last night after it started acting up again.
It appears like something with the nvme is acting up to me but two separate drives I feel like its more likely an issue with the CPU or motherboard/slot at that point. I only have the one slot unfortunately for m.2 tho I could aquire an oculink to m.2 adapter to test at least.

Thanks for any help

syslog.txt

  • Community Expert

NVMe device dropped offline:

Nov 6 22:38:53 Memeir kernel: nvme nvme0: controller is down; will reset: CSTS=0xffffffff, PCI_STATUS=0x10

Nov 6 22:38:53 Memeir kernel: nvme nvme0: Does your device have a faulty power saving mode enabled?

Nov 6 22:38:53 Memeir kernel: nvme nvme0: Try "nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_

on the main GUI page click on the flash drive, scroll down to "Syslinux Configuration", make sure it's set to "menu view" (top right) and add this to your default boot option, after "append initrd=/bzroot"

nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off

e.g.:

append initrd=/bzroot nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off

Reboot and see if it makes a difference.

  • Author

Thank you for the suggestion I just tried it and rebooted I will report back if I see issues again, I really appreciate it!

  • Author

I am still getting some weird stuff with the nvme any ideas anybody? This is a known good drive I replaced the previous nvme with which was also 'known good' before I started getting these weird issues. I suppose I will try and remove the data on it again and reformat it again see if that helps. Thanks!image.png

syslog.txt

  • Community Expert

Device is still dropping offline, if those kernel options don't help, best bet is to try a different m.2 slot, a different model NVMe device, or a different board.

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