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"New Drives" - SMART errors logged, anything to worry about?

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Purchased a couple of 'new' HDDs from an unusual source (website in Singapore with limited history) - 2x 18TB WD HC550s - sold to me as new.

Given their price, I expected cold spares and/or manufacturer refurbished. Anyhow, got the drives & installed them, working fine and no immediate errors after a quick smart test, and ran preclear on one of them I think. But I've been looking at the drives SMART error logs, and they show the following:

ATA Error Count: 88 (device log contains only the most recent five errors)
&
ATA Error Count: 105 (device log contains only the most recent five errors)

All 10 (5 each) of the errors I can see all are the same:

Error 105 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 43 00 00 00 00 00 Error: UNC at LBA = 0x00000000 = 0 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 60 08 00 00 00 00 40 00 00:04:20.472 READ FPDMA QUEUED ef 10 02 00 00 00 00 00 00:04:20.334 SET FEATURES [Enable SATA feature] ef aa 00 00 00 00 00 00 00:04:20.334 SET FEATURES [Enable read look-ahead] ef 03 46 00 00 00 00 00 00:04:20.334 SET FEATURES [Set transfer mode] ef 03 0c 00 00 00 00 00 00:04:20.152 SET FEATURES [Set transfer mode]

All error occurred at 0 Hours, and all are the same error: uncorrectable read errors at LBA 0 - thoughts?

  • Community Expert

UNC at LBA is never great, but it's sector 0, run an extended SMART test, if it passes, they are OK for now.

  • Author

Good to know, I'll try and run an extended SMART test, see what shows up.

I chatGPT'd (forgive me...) the errors - it suggested to monitor, but also these errors (as both drives show the same sector & same error) that it could have been caused by refurbishing processes - is this possible, or are these likely old drives that have just started to fail?

The below current, normal SMART test looks ok though?

#

Attribute Name

Flag

Value

Worst

Threshold

Type

Updated

Failed

Raw Value

1

Raw read error rate

0x000b

100

100

001

Pre-fail

Always

Never

0

2

Throughput performance

0x0005

136

136

054

Pre-fail

Offline

Never

96

3

Spin up time

0x0007

099

099

001

Pre-fail

Always

Never

66

4

Start stop count

0x0012

100

100

000

Old age

Always

Never

2

5

Reallocated sector count

0x0033

100

100

001

Pre-fail

Always

Never

0

7

Seek error rate

0x000b

100

100

001

Pre-fail

Always

Never

0

8

Seek time performance

0x0005

140

140

020

Pre-fail

Offline

Never

15

9

Power on hours

0x0012

100

100

000

Old age

Always

Never

239 (9d, 23h)

10

Spin retry count

0x0013

100

100

001

Pre-fail

Always

Never

0

12

Power cycle count

0x0032

100

100

000

Old age

Always

Never

2

22

Helium level

0x0023

100

100

025

Pre-fail

Always

Never

100

192

Power-off retract count

0x0032

100

100

000

Old age

Always

Never

11

193

Load cycle count

0x0012

100

100

000

Old age

Always

Never

11

194

Temperature celsius

0x0002

059

059

000

Old age

Always

Never

35 (min/max 22/40)

196

Reallocated event count

0x0032

100

100

000

Old age

Always

Never

0

197

Current pending sector

0x0022

100

100

000

Old age

Always

Never

0

198

Offline uncorrectable

0x0008

100

100

000

Old age

Offline

Never

0

199

UDMA CRC error count

0x000a

100

100

000

Old age

Always

Never

0

  • Community Expert

That looks fine

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