Hi all, I'm having incredibly frustrating issues with Unraid Connect on two different servers in two different locations. The issue is identical on both servers:

1. After enabling remote management and signing into Unraid Connect, all was good.

2. After a week or two, neither server was reachable remotely, a problem for one server as it's offsite.

3. I discovered that both servers had been logged out of Unraid Connect. I signed in again on both, and the problem resolved.

4. A week or two later, same thing- both inaccessible remotely, both logged out of Unraid Connect.

5. I uninstalled and then reinstalled the Unraid Connect plugin on one server. However, the login button was now MISSING from the plugin settings.

6. I rebooted the server.

7. Now, I cannot login to Unraid Connect at all. I am sent to the site to login, then when I get back to the server UI, I see a modal that reads "ERROR, Something went wrong" then "Signing in [my username]...", which after a long time switches to an error about being unable to sign in.

8. After this, my server is visible on the Unraid Connect web app, despite not ever logging in successfully. I have attempted to delete the server from the web app multiple times, and this fixes nothing.

9. I've also tried restarting the Unraid API multiple times, to no avail.
   

This is incredibly frustrating and a huge time waste, as I have to travel between sites to deal with this.

Has anybody experienced this? Any troubleshooting tips?

I'm on 6.12.10.

Here's the error message I constantly see.

Edited December 19, 2025Dec 19 by maximinimal

I am having the same issue, for whatever it's worth. I at one point had a successful connection to connect when I was on the v6 branch. I upgraded to 7.22 today and decided to check and saw that it was showing offline. Followed the documentation to add/re-add the server and it just says Failure to Login (could it be because I use MFA for my account?).

I'm having the same issue. Just shows the following:

I'm having the same problem

Is everyone using the most recent version of the plugin?

15 minutes ago, trurl said:

Is everyone using the most recent version of the plugin?

Yep, but what just fixed the issue for me was downgrading to unRAID Connect 4.28.0 and letting it complain about the API being newer than the one being installed. After it installed, I clicked the 'UPDATE' button next to unRAID Connect plugin in the plugins section of the OS. After it updated, Status updated to 'Connected' right away. Nothing else worked before that. I even tried uninstalling and reinstalling the plugin with a reboot.

1 hour ago, Janus67 said:

I am having the same issue, for whatever it's worth. I at one point had a successful connection to connect when I was on the v6 branch. I upgraded to 7.22 today and decided to check and saw that it was showing offline. Followed the documentation to add/re-add the server and it just says Failure to Login (could it be because I use MFA for my account?).

Downgrade to unraid connect 4.28.0...it'll complain about the API you having installed being newer than the one you're trying to install.... just let the install finish. Then go to plugins in unraid settings and update 4.28.0 to the latest version. That worked right away for me for whatever reason. Let me know if that works for you.

I'm having the same problem. I just installed the latest Unraid Connect version and rebooted the Unraid server (which I'm loath to do). I'm using passthrough authentication via my Google account if that is helpful.

But there is an update to it! And after installing the update from TODAY (19 Dec 2025) it works!

It works with the latest update. Thank you all!