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Trying to start free trial gives "Error - Something went wrong - Trial key installed successfully - Calculating trial expiration..." modal window

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TerraMaster F4-424

Time is set correctly in the NAS BIOS and within Unraid via NTP server.

Drives all show up properly and are configured, but the array 'START' button is grayed out.

Multiple reboots and reinstalls.

Safe mode does not change the behavior.

Brand new SanDisk 32 GB USB3.2 drive used for boot.

I'd love to try it out, so I'll appreciate any help with the very first step here.

Screen Shot 2026-01-01 at 9.42.17 PM.png

Screen Shot 2026-01-01 at 10.07.18 PM.png

Solved by trurl

  • Community Expert
  • Solution

Delete or rename config/network.cfg on flash drive and try again.

  • Community Expert

Yep, the server doesn't have internet connectivity; a trial requires that.

  • Author

Thank you both very much!! That did the trick and I'm up and running. Much appreciated.

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