Hi

My server is broken in that I can't connect to the web GUI. I can see by attaching a HDMI cable to the server that its waiting for login but the web page wont come up on windows . I can ping the server and its got a static IP which is online. When I try and connect to the GUI via windows it just hangs. Any help please, I have no idea how to proceed?

Please post the diagnostics.

How do I get them . I can login via putty but dont know how to obtain diagnostics from there?

See the link, you can get them from the CLI.

No access via CLI . The GUI came up overnight but I noticed all remotes mounts were greyed out and unavailable. Tried to mount another and access diagnostics and its become unavailable again. No way to connect to the server. Any suggestion appreciated.

Without the diags not much we can do. Why no access via CLI?

I'm using Putty for CLI but there is nothing in the Putty window , just blank, no prompt for password, nothing.

So what next, is it just knackered and unrecoverable?

You may need to connect a monitor and keyboard.

Hi again.

Connected monitor and keyboard but when asked for login it times out. Tried booting in safe mode and managed to get Diagnostics that way but not sure they will show anything. When I boot in safe mode I can access the server but not when plugins etc. are running. Each time I try and boot in normal mode it times out when trying to login.

Attached Diagnostics

tower-safemode-diagnostics-20260114-1454.zip

Disabled Docker rebooted and accessed okay. Ran Fix Common Problems Plugin. Out of memory errors flagged New Diagnostics attached. Help much appreciated thanks.

tower-diagnostics-20260114-1508.zip

27 minutes ago, Rod25 said:

When I boot in safe mode I can access the server but not when plugins etc. are running.

That suggests one of the plugins is causing issues. Remove them all temporarily by renaming/deleting all the *.plg files in /config/plugins, then reboot in normal mode.

I am still struggling with this, being pretty new to Unraid and the working of it under the hood.

I can boot into safe mode with no plugins. I can then use winscp to go to the plugins folder but don't see any .plg files at all.

I am at a loss here .

1 minute ago, Rod25 said:

I can then use winscp to go to the plugins folder but don't see any .plg files at all.

I am at a loss here .

I would try using the file manager built into Unraid.

I now have additional issues as due to multiple reboots the flash drive has packed up and I have had to install on a new flash drive. Now I have an issue with licencing that I can't resolve it says my key is invalid. The problems mount up .

1 minute ago, Rod25 said:

Now I have an issue with licencing that I can't resolve it says my key is invalid. The problems mount up .

The key would be invalid if used on a new flash drive. You need to get network working as internet access is required to allow a licence transfer to be done.

Thanks , back up and running with new licence key. I'm not sure where to look for the .plg files as using the built in file manager they still are not visible in config/plugins folder. I am running in safe mode because the sysytem wont start any other way, could that be the reason?

They should still show; open a terminal window and post the output from

ls -l /boot/config/plugins

Here's the output:

total 1760

drwx------ 2 root root 32768 Jan 15 10:35 appdata.backup/

-rw------- 1 root root 12909 Oct 24 14:54 appdata.backup.plg

drwx------ 2 root root 32768 Jan 15 10:35 ca.cleanup.appdata/

-rw------- 1 root root 3677 Dec 28 14:56 ca.cleanup.appdata.plg

drwx------ 3 root root 32768 Jan 15 10:35 ca.update.applications/

-rw------- 1 root root 7319 Dec 28 14:56 ca.update.applications.plg

drwx------ 2 root root 32768 Jan 15 10:35 community.applications/

-rw------- 1 root root 123204 Oct 28 18:07 community.applications.plg

drwx------ 2 root root 32768 Jan 15 10:35 customtab/

-rw------- 1 root root 3182 Apr 10 2025 customtab.OLDplg

-rw------- 1 root root 3283 Dec 4 15:51 customtab.plg

drwx------ 3 root root 32768 Jan 15 10:35 disklocation/

drwx------ 2 root root 32768 Jan 15 10:35 disklocation-master/

-rw------- 1 root root 26163 Dec 31 12:39 disklocation-master.plg

drwx------ 4 root root 32768 Jan 15 10:35 dockerMan/

drwx------ 3 root root 32768 Jan 15 12:46 dynamix/

drwx------ 2 root root 32768 Jan 15 10:35 dynamix.apcupsd/

drwx------ 4 root root 32768 Jan 15 10:35 dynamix.my.servers/

drwx------ 2 root root 32768 Jan 15 10:35 dynamix.s3.sleep/

-rw------- 1 root root 7727 Dec 2 17:55 dynamix.s3.sleep.plg

drwx------ 2 root root 32768 Jan 15 10:35 dynamix.system.stats/

-rw------- 1 root root 7554 Dec 28 14:56 dynamix.system.stats.plg

drwx------ 2 root root 32768 Jan 15 10:35 dynamix.system.temp/

-rw------- 1 root root 5202 Dec 27 18:15 dynamix.system.temp.plg

-rw------- 1 root root 39511 Apr 10 2025 dynamix.unraid.net.OLDplg

-rw------- 1 root root 24660 Dec 27 16:48 dynamix.unraid.net.plg

drwx------ 2 root root 32768 Jan 15 10:35 dynamix.vm.manager/

drwx------ 3 root root 32768 Jan 15 10:35 fix.common.problems/

-rw------- 1 root root 23721 Aug 16 17:18 fix.common.problems.plg

drwx------ 3 root root 32768 Jan 15 10:35 nut-dw/

-rw------- 1 root root 39762 Apr 10 2025 nut-dw.OLDplg

-rw------- 1 root root 43440 Dec 27 15:29 nut-dw.plg

drwx------ 3 root root 32768 Jan 15 10:35 tailscale/

-rw------- 1 root root 6120 Jan 11 01:00 tailscale.plg

drwx------ 2 root root 32768 Jan 15 10:35 tasmotapm/

-rw------- 1 root root 1428 Aug 16 17:18 tasmotapm.plg

drwx------ 2 root root 32768 Jan 15 10:35 unassigned.devices/

drwx------ 3 root root 32768 Jan 15 10:35 unassigned.devices-plus/

-rw------- 1 root root 5851 Aug 13 17:22 unassigned.devices-plus.plg

-rw------- 1 root root 120265 Nov 19 15:33 unassigned.devices.plg

drwx------ 2 root root 32768 Jan 15 10:35 unassigned.devices.preclear/

-rw------- 1 root root 12874 Sep 16 08:09 unassigned.devices.preclear.plg

drwx------ 2 root root 32768 Jan 15 10:35 unbalanced/

-rw------- 1 root root 3242 Apr 11 2025 unbalanced.plg

drwx------ 3 root root 32768 Jan 15 10:35 user.scripts/

-rw------- 1 root root 7653 Jul 2 2025 user.scripts.plg

As you can see lots of .plg files there - one for each plugin installed. If you want to temporarily disable a plugin without completely removing it you can change its .plg file to have a different file extension and then rebooting. Reverse the process to enable it again.

Thanks for the help with this. I've been through the process of disabling each and it looks like the nut-dw.plg (NUT plugin) has been the issue. Everything has been okay since I disabled that.