I have a share /data and it includes all disks in the array subfolders of that share are /media/movies and /media/tv and media/music the /media/tv directory is empty. But the /media/movies and /media/music are populated. If I go to the disks in the array and go to /data/media/tv I see the directory populated. How can I correct this ?

My suspicion would be a permissions error. How were they populated?

If it is a permissions error then running Tools->New Permissions on the ‘data’ share should correct it.

If @itimpi's suggestion does not fix it, do this next.

Open the GUI terminal window and type the following command:

ls -al /mnt/user/media

Post up a screenshot of the output in a new post in this thread:

Edited April 6Apr 6 by Frank1940

1 hour ago, dodgeman said:

I have a share /data and it includes all disks in the array subfolders of that share are /media/movies and /media/tv and media/music the /media/tv directory is empty. But the /media/movies and /media/music are populated. If I go to the disks in the array and go to /data/media/tv I see the directory populated. How can I correct this ?

I am assuming that things are still not working right...

I am a bit confused. When you say this:

1 hour ago, dodgeman said:

I have a share /data and it includes all disks in the array subfolders of that share are /media/movies and /media/tv and media/music the /media/tv directory is empty.

Are you looking at it from a client computer? (And tell us what OS the client is running.)

And when you say this:

1 hour ago, dodgeman said:

If I go to the disks in the array and go to /data/media/tv I see the directory populated.

Are you looking at it from the Unraid File manager and/or a Linux command being run the the GUI terminal?

Oh yes, please post up the Diagnostics file in the your next post.

looking from krusader on the unraid host or through cli

drwxrwxrwx 1 nobody users 0 Apr 2 17:01 movies/

drwxrwxrwx 1 nobody users 4096 Jan 31 10:53 music/

drwxrwxrwx 1 nobody users 4096 Mar 2 17:09 pictures/

drwxrwxrwx 1 nobody users 4096 Apr 6 02:09 tv/

root@MHSTower:/mnt/user/data/media# cd tv

root@MHSTower:/mnt/user/data/media/tv# ls

ls: reading directory '.': Input/output error

root@MHSTower:/mnt/user/data/media/tv#

Windows XP.xml Windows 98SE.xml Windows 7.xml Windows 11.xml Windows 11 Blue Iris.xml Ubuntu.xml Hassio.xml CentOS.xml Windows 11.txt Windows 11 Blue Iris.txt USB_SanDisk_3.2Gen1_050171e74c59eba58681df1ba34ac1cc56c5939ad2ba19e156bad1087d819fd313dc00000000000000000000f9d4e04f000e03108355.txt 35000cca2783d549c-2025-10-29 (sdi).txt TEAM_TM8FP4002T_112110210580008-2025-10-29 ssd_cache (nvme1).txt eui.0025388b01b88918-2025-10-29 plex_cache (nvme0).txt WDC_WD120EAGZ-00CRJB0_WD-B00NU8HD-2025-10-29 disk8 (sdh).txt TOSHIBA_MG07ACA12TE_9920A05TFDVG-2025-10-29 disk19 (sdf).txt TOSHIBA_MD08ACA16TR_44C0A007TW2G-2025-10-29 parity (sde).txt TEAM_T2532TB_TPBF2502210010101346-2025-10-29 download (sdb).txt ST14000NM0408-2H7131_ZHZ4GX9Z-2025-10-29 disk1 (sdr).txt ST14000NM0018-2H4101_ZHZ6Y9YG-2025-10-29 disk17 (sds).txt ST12000NM0127_ZJV5V9QN-2025-10-29 disk9 (sdm).txt ST12000NM0127_ZJV5V8C5-2025-10-29 disk7 (sdc).txt ST12000NM0127_ZJV1WDRV-2025-10-29 disk6 (sdq).txt ST12000NM0127_ZJV1NM0W-2025-10-29 disk10 (sdj).txt ST12000NM001G-2MV103_ZLW2GMDF-2025-10-29 disk14 (sdd).txt ST12000NM001G-2MV103_ZLW2GKD7-2025-10-29 disk2 (sdp).txt MB014000GWTFF_39K0A025FDBG-2025-10-29 disk4 (sdk).txt Hitachi_HUS724040ALE641_P4GW3LYC-2025-10-29 cctv (sdl).txt HGST_HUH721212ALE601_5PJHLT8C-2025-10-29 disk5 (sdn).txt HGST_HUH721212ALE600_8HK9412H-2025-10-29 disk3 (sdg).txt t-p.cfg t--t.cfg d--------s.cfg V---o.cfg S----------y.cfg J--n.cfg D----b.cfg C-----e.cfg $----------N.cfg shareDisks.txt Z--------r.cfg W--------1.cfg W---h.cfg V-------s.cfg v----s.cfg V---t.cfg u------p.cfg u-----------e.cfg TV.cfg T----s.cfg t---r.cfg system.cfg s-----s.cfg s-----e.cfg R--S.cfg P---------------------0.cfg P---------------h.cfg P--x.cfg P------------a.cfg p-----e.cfg P---------d.cfg p-----------h.cfg P----s.cfg O------d.cfg O--------C.cfg N-R.cfg N-------d.cfg N--------r.cfg M---c.cfg M--t.cfg M---a.cfg l--------d.cfg l------n.cfg J-----C.cfg isos.cfg i--------e.cfg g-------e.cfg D--------s (1).cfg d---s.cfg D-------s.cfg D------------e.cfg domains.cfg d-------------s.cfg d--a.cfg c-------y.cfg C-------------s.cfg C------e.cfg c-----s.cfg c------e (2).cfg c------e (1).cfg c------e (2) (3).cfg C--V.cfg c---e.cfg c-------p.cfg b-----s.cfg b------c.cfg b-------------l.cfg A--s.cfg a------------e.cfg appdata.cfg a-----------p.cfg vfio-pci.txt graphql-api.txt dhcplog.txt syslog-previous.txt syslog.2.txt libvirt.txt docker.txt ssd_cache.cfg plex_cache.cfg download.cfg cctv.cfg listen.txt network.cfg domain.cfg editor.cfg flash.cfg ident.cfg network-extra.cfg network-rules.cfg rsyslog.cfg share.cfg go.txt super.dat smb-extra.conf rsyslog.conf drm.txt thirdparty_packages.txt servers.conf.txt sshd.txt ntp.txt testparm.txt urls.txt plugins.txt btrfs-usage.txt folders.txt cmdline.txt iommu_groups.txt ifconfig.txt ethtool.txt lsof.txt meminfo.txt df.txt lsmod.txt memory.txt lsusb.txt aspm-status.txt lspci.txt lsscsi.txt lscpu.txt loads.txt vars.txt top.txt

Diagnostics is downloaded to your computer as a single ZIP file. If it appears to you as a lot of individual files, it is bacause your computer automatically unzipped that single ZIP file. We want that complete, single ZIP file. Nobody is going to download all those individual attachments.

Please look for that single diagnostics ZIP file wherever your browser saves downloads, and attach to your NEXT post in this thread.

20 minutes ago, dodgeman said:

root@MHSTower:/mnt/user/data/media/tv# ls

ls: reading directory '.': Input/output error

root@MHSTower:/mnt/user/data/media/tv#

Guys--- This is not what one should see when looking at directory even if it is empty— look below:

That 'Input/output error' is our clue!

13 minutes ago, Frank1940 said:

That 'Input/output error' is our clue!

Maybe diagnostics will tell us when we get them.

mhstower-diagnostics-20260406-1022.zip

Your syslog is filling up with entries about one of your disk controllers.

There are constant errors logged relating to a controller, but the syslog already rotated; reboot and post new diags after array start.

mhstower-diagnostics-20260406-1802.zip

Still the same issue.

Post a screenshot of the User Shares page.

1 hour ago, trurl said:

Post a screenshot of the User Shares page.

I think that most of what you want to see can be found the in the shareDisks.txt file in the shares folder in the Diagnostics file.

I spotted this earlier but I was waiting until the Controller issues were resolved.

I just wanted that screenshot to provide a point of further discussion for the user, since there seems to be some confusion caused by using Krusader to explain to us where the files in question actually are.

The file you mention seems to imply that there is actually a data share, and it also looks like Krusader probably has a mapping from /data to /mnt/user

So, are we talking about files in the data share, in the Media share (not sure there is actually a media share) or what?

@dodgeman, It appears that the Controller issues are not present in the syslog of your latest Diagnostics file. So, let's begin discussing the issue you have.

First thing that I noticed is that you have 70 User Shares on your Unraid server. Only thirty of them have any files physically present anywhere on the server. There is a delete check-box on the Shares page.

IF that is available/active, use it and get rid of those unused shares. (I seem to recall that it becomes 'active' when the share is empty.)

You have a data share which you say has a sub-directory named media and you also have a share which could be named Media which spans several disks. Have you looked to see what it contains?

Another thing, the version of Unraid that you are using has a built-in File manager. You can access it by clicking as shown below:

It is not as convenient to use as Krusader but it has built-in safeguards to prevent a lot of cockpit errors and it is completely configured (out of the box) to access and manage all user files on the server.

5 minutes ago, Frank1940 said:

First thing that I noticed is that you have 70 User Shares on your Unraid server. Only thirty of them have any files physically present anywhere on the server. There is a delete check-box on the Shares page.

When shareDisks.txt says a share doesn't exist, I don't think it will appear on the User Shares page, so it can't be selected or deleted.

These are .cfg files in config/shares for shares that no longer exist.

If a folder exists at the top level of array or pools, it is automatically a share named for the folder. Even if the folder is empty.

If a folder doesn't exist at the top level of array or pools, it isn't a share, but may still have .cfg file in config/shares.

The way to clean those up is with the CLEAN UP button on the User Shares page.

And it is appropriate that Unraid allow those .cfg files to continue to exist, since the reason a share might not currently exist is because the disk the share is on might be currently unmountable. When the disk is made mountable again, the shares will exist, and its .cfg will apply.

So, don't CLEAN UP if you have unmountable disks.

I deleted some of the empty shares, the ones that had checkbox's that I could delete. Others have greyed out checkbox's and cannot be deleted. I am familiar with the internal file explorer, its just slower but its good for quick small add, move renames etc.

Did you also

8 hours ago, trurl said:

clean those up is with the CLEAN UP button on the User Shares page

OK done 42 removed.

Post new diagnostics

mhstower-diagnostics-20260408-1650.zip