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Trying to figure out the starting point to diagnose an issue.

Featured Replies

Hey everyone!

So, I was running on standby generator power the other night and (probably coincidentally) I started having videos (Kodi connected to Unraid) just stop playing and go black. Since then it has been happening at some point while watching videos almost 100% of the time with no pattern I can detect. I was assuming it was an issue with my Kodi box, and I've been mostly trying to analyze that. However, I noticed today when sitting at my Mac that a few shares I had mounted just dropped randomly and then reappeared. It then happened again when I was moving some files around. This made me think the problem could actually be my media server and not my Kodi box.

I'm trying to figure out the best starting point to see if my server is the issue. I don't think it's anything between Unraid and the Kodi box as I don't have any issues when using my AppleTV for Netflix, etc. Unless it's a specific port on the switch having issues. I do have a small switch I needed anyway on order so I can isolate the network between those two when that shows up.

Obviously this is super annoying when trying to watch stuff. Any help appreciated.

Thanks!

  • Community Expert

Post the diagnostics after any issues and before rebooting to see if there's anything logged on the Unraid side

  • Author

@JorgeB Thanks for the response. I'll try and do that next time it happens.

I have looked in the system log and couldn't find anything. Are there other places I could poke around and try to diagnose?

  • Community Expert

If the problem is on the Unraid side, I would expect to see something logged in the syslog.

  • Author

@JorgeB That was my thought, too. I was just surprised seeing a hiccup at two different end points. Even if it was a drop at the network level, Unraid would throw something in the syslog, yeah?

  • Community Expert

Could also be interruptions of some sort on your network

  • Author
3 hours ago, Veah said:

Could also be interruptions of some sort on your network

@Veah Yeah. I'm still waiting on that small switch I ordered to isolate the devices from the rest of my network.

  • Author

Hey all,

So far it hasn't happened again which makes sense since I asked for helped. Gremlins.

However, I did encounter a new problem unrelated to this over at: https://forums.unraid.net/topic/198385-two-disks-disabled-need-clarification-on-proper-procedure-to-get-them-back-online/ if anyone has any helpful advice, it is much appreciate.

Once I correct that issue, I'll be monitor this one to see if it pops up again.

Thanks.

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