Upgraded to 7.3.0 today and tried to move my license to TPM, Tools > Registration > Move License to TPM, but I get the following error:

License State Mismatch

Your server reports having a Plus key, but our licensing system could not find a registered license for this server.

Please review your license details or contact support if you need assistance.

I definitely have a Plus License, however, I have been with Unraid since before the pricing and licensing model changed.

Any ideas?

Edited May 14May 14 by Yak

Just wanted to say I have the same problem - Starter license for me tho. Only got my license in Feb of this year.

Try logging in to Unraid.net

3 hours ago, trurl said:

Try logging in to Unraid.net

I'm logged in to Unraid.net, but it seems my license is not associated with that account, there are no keys listed. The account is the same email address that I purchased the key with back in Feb 2024 and the server is working fine, it's just I can't move it to TPM due to this mismatch.

Looks like an admin issue, I'll open a support ticket

Edited May 14May 14 by Yak

For licensing issues, you shoudl contact support.

After contacting support they added the key to my Unraid.net account and I was able to migrate to TPM licensing

Just try to migrate to TPM, I got same error.

But do one more step click "Manage License", let unraid.net have update license info. then error gone and success go to next step "Move to TPM"

But click Move to TPM, then a big trouble happen, system stop immediately due to key problem, after input the key URL, then "missing key file" error also gone. But "Start" button still dim ..... so I must reboot.

Please post the diagnostics when it's showing missing key.