Afternoon,

I just upgraded to 7.3.1 and installed the Unraid Connect Plugin. When attempting to sign in and register my server it just puts me in a loop and never completes the sign in process. I click the drop down on the top right, then Sign In with Unraid Connect, Log into my account, Click Register Server, and it brings me back to my server GUI login and then I log back into my server and check the drop down and server is still not logged into Unraid.net .. I have performed this loop 20+ times over different browsers, incognito etc.. I have rebooted multiple times, uninstalled and reinstalled plugin multiple times, removed / renamed my.server plugin folder for Unraid Connect multiple times, confirmed certificate, created an API Key for Connect since there was nothing there just in case.. I am at a loss.

I also have this issue, same loop. Something broke back in 7.2.3 I think and I didn't get any notifications for upgrading the server. Eventually after reinstalling the connect plugin yesterday my server notified me that 7.3.1 was available, but 7.2.3 wont let you update without signing in and I was still stuck in that loop. Manually updated to 7.3.1 and still have the sign in loop. I have tried different browsers, devices and incognito mode/normal mode, nothing works.

Same issue, same pattern. Nothing I have done will get it to connect.

First, check that you guys have updated the Connect plugin to the latest version, then open a terminal and try this:

unraid-api stop

unraid-api restart

Then try to sign in again.

22 minutes ago, strike said:

First, check that you guys have updated the Connect plugin to the latest version, then open a terminal and try this:

unraid-api stop

unraid-api restart

Then try to sign in again.

Running 2026.06.01.1911 version of Unraid Connect, still in the same loop after restarting the API.

Are there any logs that would help?

23 minutes ago, macieksoft said:

Are there any logs that would help?

Diagnostics can maybe help, but you should let the OP have this thread for himself and post your own thread and attach the diagnostics .zip. It could be messy if 3 different users post in the same thread. Even if you all have the same issue it could be for different reasons and have different solutions.

Currently running the latest version of Connect plugin.

Verizon - 2026.06.01.1911

root@Unraid:~# unraid-api stop

[PM2] [unraid-api](0) ✓

root@Unraid:~# unraid-api restart

Restarting the Unraid API...

[PM2][WARN] Applications unraid-api not running, starting...

[PM2][WARN] App unraid-api has option 'wait_ready' set, waiting for app to be ready...

[PM2] App [unraid-api] launched (1 instances)

+--- unraid-api

namespace : default

version : 4.35.0+264ddf00

pid : 456894

pm2 id : 0

status : online

mode : fork

restarted : 0

uptime : 1s

memory usage : 240.6mb

error log : /var/log/graphql-api.log

watching : no

PID file : /var/log/.pm2/pids/unraid-api-0.pid

root@Unraid:~#

unraid-diagnostics-20260613-0806.zip

Edited June 13Jun 13 by slowpoak

There was an issue with the account app; it should be fixed now, please try again.

4 hours ago, JorgeB said:

There was an issue with the account app; it should be fixed now, please try again.

That fixed it! I am now able to login and register my server successfully. Thank you!