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First time user, fresh install, cant access the internet.

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I have been pulling my hair out for the past several hours because I cannot figure out why my fresh install cannot reach the internet. I do have local access. There are no internet issues on any other device on my network. I have a Unifi UDM Pro and I am connected directly to the switch via wired connection. I started out trying to assign a specific IP and specific DNS and all that, but since I have reinstalled a few more times with everything set as automatic/defaults just to try to get it to work. No luck no matter what I do.

Anyone had any similar issues on their fresh install?

  • Community Expert

You are likely to get more informed feedback if you attach your system's diagnostics zip file to your next post in this thread.

It is always a good idea to do this to allow us to see the current state of your system and so we can see logs and configuration information.

  • Author
8 minutes ago, itimpi said:

You are likely to get more informed feedback if you attach your system's diagnostics zip file to your next post in this thread.

It is always a good idea to do this to allow us to see the current state of your system and so we can see logs and configuration information.

Is this the correct file?

unraidserver-diagnostics-20260622-0306.zip

  • Community Expert

That is the correct file.

It is probably worth disabling bonding under Settings->Network as you only seem to have a single NIC, although I do not believe that explains your issue.

I see your server is using a 10.33.x.x subnet - is that the same subnet your router uses?

You might want to check that the gateway address is set correctly to point to your router using the command

ip route show default

from the command line.

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