Harpz Posted August 29, 2012 Share Posted August 29, 2012 Hi I'm new to unRAID but enjoying the experience so far, in the process of migrating my data and drives to my server I've noticed a couple issues with a couple of drives. I decided to have a look on the WD Site to see if there were in warranty and to my surprise they were: WCAV5D092592 WD10EARS-00Y5B1 IN LIMITED WARRANTY 06/18/2013 WCAZA4585231 WD20EARS-00MVWB0 IN LIMITED WARRANTY 03/15/2014 The Smaller and the oldest of the drives is the 1TB, it has a Power on count of 419.25 days and an LCC of 92449, i have only just run WDIDLE3 /S300 on thsi drive. 9 Power_On_Hours 0x0032 087 087 000 Old_age Always - 10062 193 Load_Cycle_Count 0x0032 170 170 000 Old_age Always - 92449 The next drive is my 2TB that has just come out of my main machine and is currently in the server running ./preclear_disk.sh -A -c 3 /dev/sdX like all my drives that have gone into the server, this drive has a Power on Count of 364.25 days but has a LCC of 241712 and a MZER of 1. 9 Power_On_Hours 0x0032 089 089 000 Old_age Always - 8742 193 Load_Cycle_Count 0x0032 120 120 000 Old_age Always - 241712 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 1 Neither of the drives have ever given me any issues so far but i would like some piece of mind. Should i RMA them and if so how do I go about this as I have never done anything like this before, what reason / comment do i pick for the return as I don't really want the drive rejected and returned for any reason. I've created a WD account and registered all my drives with them on there site, whilst I was registering my 2 newest drives I got an OUT OF REGION Warranty Status, i hope this doest affect any future returns. WMAZA9227899 WD20EARX-00PASB0 OUT OF REGION 12/01/2013 WMAZA8726413 WD20EARX-00PASB0 OUT OF REGION 10/01/2013 Look forward to replies and thanks. Smart reports attached for each drive. WDC_WD10EARS-00Y5B1.txt DC_WD20EARS-00MVWB0.txt Quote Link to comment
Harpz Posted August 29, 2012 Author Share Posted August 29, 2012 Had a closer look at the 2TB Samsung drive also and It's in warranty also, Serial Number Seagate Part Number Warranty Status S2H7J90B825066 HD204UI In Warranty Expiration 22-Nov-2014 I have noticed a few attributes change on this drive since installing it in unRAID, the Raw Read Error Rate used to 0 (26/08/12) and is now 2, and the Multi Zone Error Rate used to be 7 (26/08/12) 1 Raw_Read_Error_Rate 0x002f 100 100 051 Pre-fail Always - 2 200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 26 Should I be concerned also about this drive and get it RMA'ed? SAMSUNG_HD204UI.txt Quote Link to comment
Joe L. Posted August 29, 2012 Share Posted August 29, 2012 Had a closer look at the 2TB Samsung drive also and It's in warranty also, Serial Number Seagate Part Number Warranty Status S2H7J90B825066 HD204UI In Warranty Expiration 22-Nov-2014 I have noticed a few attributes change on this drive since installing it in unRAID, the Raw Read Error Rate used to 0 (26/08/12) and is now 2, and the Multi Zone Error Rate used to be 7 (26/08/12) 1 Raw_Read_Error_Rate 0x002f 100 100 051 Pre-fail Always - 2 200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 26 Should I be concerned also about this drive and get it RMA'ed? And in neither case has the normalized value of 100 changed. In other words, all drives have raw read errors. Until the current normalized value reaches the associated failure threshold, the manufacturer considers the drive to be working as expected. Don't RMA, learn more about SMART values instead. Quote Link to comment
Harpz Posted August 29, 2012 Author Share Posted August 29, 2012 Hi thanks for the reply, Looking at the report below for my Samsung drive what values should i be looking at and keeping an eye on? I'm always willing to lean just need a little help learning Any info you can point me at that breaks this stuff down for me so I can learn from is appreciated. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 100 100 051 Pre-fail Always - 2 2 Throughput_Performance 0x0026 252 252 000 Old_age Always - 0 3 Spin_Up_Time 0x0023 066 065 025 Pre-fail Always - 10307 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 552 5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 252 252 051 Old_age Always - 0 8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 5676 10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 252 252 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 382 181 Unknown_Attribute 0x0022 100 100 000 Old_age Always - 82035 191 G-Sense_Error_Rate 0x0022 252 252 000 Old_age Always - 0 192 Power-Off_Retract_Count 0x0022 252 252 000 Old_age Always - 0 194 Temperature_Celsius 0x0002 064 064 000 Old_age Always - 25 (Lifetime Min/Max 12/32) 195 Hardware_ECC_Recovered 0x003a 100 100 000 Old_age Always - 0 196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 252 252 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 26 223 Load_Retry_Count 0x0032 252 252 000 Old_age Always - 0 225 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 565 Quote Link to comment
Harpz Posted August 30, 2012 Author Share Posted August 30, 2012 Hi So there's noting to worry about in MyMain then? On a side note why isn't there a Model Family showing up all i get is WD (unknown family), when i see others MyMain screen shots the data's there. Any help understanding the smart reports is appreciated. Quote Link to comment
Helmonder Posted August 30, 2012 Share Posted August 30, 2012 Your drives look ok. SMART is not as easy as it sounds, try and read up on it. In the meantime "pending sectors" and "offline uncorrectable" are a sign that something is going on. Thing is that the trend is far more important then the absolute value, it you have an uncorrectable sector then the drive will function without an issue and if it remains with that one sector there is no issue. These figures become important if they change over time, when they grow examine.. It's a bit like skin cancer actually.. No problem with a mold, but if it changes, or more appear, go see a doctor .. (thats good advice btw guys..) Quote Link to comment
Harpz Posted August 30, 2012 Author Share Posted August 30, 2012 Thanks for the reply, good to know I have nothing to worry about at the moment. I have the smart history plugin installed so I'll keep an eye on that. When you say the trend is important over raw values ate you referring to if I see a steady increase in the numbers I should be worried. Are the raw values not as important then, what values should I be looking at when I get a smart report? I will have to have a read up on smart, can you recommend a good source? Does anyone know why the Model Family isn't showing up all i get is WD (unknown family), when i see others MyMain screen shots the data's there? Quote Link to comment
Helmonder Posted August 30, 2012 Share Posted August 30, 2012 RAW values are dangereous to interpret, they do not mean the same for every drive.. And a certain amount of "failure" within a drive is ok, that is the way the disk was created.. Quote Link to comment
Harpz Posted August 30, 2012 Author Share Posted August 30, 2012 Hi many thanks for reply. So on the below report what values should i be keeping an eye on then? Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 181 159 021 Pre-fail Always - 5908 4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2232 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0 9 Power_On_Hours 0x0032 074 074 000 Old_age Always - 19347 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1084 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 54 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 2232 194 Temperature_Celsius 0x0022 123 107 000 Old_age Always - 27 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 2 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0 Also does anyone know why the Model Family isn't showing up all i get is WD (unknown family), when i see others MyMain screen shots the data's there? Quote Link to comment
dgaschk Posted August 30, 2012 Share Posted August 30, 2012 Hi many thanks for reply. So on the below report what values should i be keeping an eye on then? Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 181 159 021 Pre-fail Always - 5908 4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2232 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0 9 Power_On_Hours 0x0032 074 074 000 Old_age Always - 19347 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1084 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 54 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 2232 194 Temperature_Celsius 0x0022 123 107 000 Old_age Always - 27 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 2 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0 Also does anyone know why the Model Family isn't showing up all i get is WD (unknown family), when i see others MyMain screen shots the data's there? Other than the WHEN_FAILED column, watch Current_Pending_Sector and Reallocated_Sector_Ct Quote Link to comment
Harpz Posted August 31, 2012 Author Share Posted August 31, 2012 Hi and thanks for reply. I take it something will appear in the WHEN_FAILED column when there's a problem? What do the values in VALUE, WORST and THRESH represent then? Quote Link to comment
dgaschk Posted August 31, 2012 Share Posted August 31, 2012 http://www.z-a-recovery.com/man-smart.htm Quote Link to comment
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