Hi

 

I installed Plex when i was on 5.016c, the first time I start plex and starts to build the plex db with metadata for my movies and tv series it runs for maybe 2 hours before unraid dies (gets non responsive). Then after i manually power down the server and starts it again then plex import will only run for a few minutes.

 

I have upgraded to the new 5.0 and I still see this problem, I can't see anything in the syslog the last entry is me logging in to the plex server, then I start to import meta data to my tv series (large collection) and with in a few minutes is loose connection to unraid I can't even log into the server when I'm directly connected to it.

 

Br

 

Michael

 

BR

 

Michael

Modify message

 

Can you give more information how have you installed Plex Media Server (PMS) ? If you have followed any of the instruction either on this site or on Plex forums, please provide the appropriate links. There are quite a few threads about the installation of PMS and not all of them provide current information.

Hi

 

I used this from the plex forum.

 

Copy plexupdater to /boot/config/plugins

install with installplg /boot/config/plugins/plexUpdater.plg OR reboot server

 

example setup:

 

Library Directory: /mnt/cache/apps/Plex OR /mnt/user/disk1/apps/Plex

Temp Directory: /mnt/cache/apps/Plex/Temp OR /mnt/user/disk1/apps/Plex/Temp

 

I did reboot the server  and I used disk12 instead of disk1 from the examble.

 

I should proberly mention that if I only import my dvd collection only 20 movies or so I don't have any problems.

 

Br

 

Michael

post syslog after error if you can.

Do you have the gcc unmenu package installed?  Plex didn't work for me when this package was installed.

So you most likely followed this particular post:

http://forums.plexapp.com/index.php/topic/66930-helpful-unraid-links/#entry387454

 

It should work nicely, I just very recently installed one PMS following that guide. I assume you also did perform the actual installation though missing from your description above?

INSTALLATION
copy PlexMediaServer-*-unRAID.txz to /boot/extra/ (this installs PMS on every reboot)
install with installpkg /boot/extra/PlexMediaServer-*-unRAID.txz OR reboot server

 

If you did, it must be either some incompatibility with other plugins or something else wrong with your system. Try disabling other plugins and see if it helps. Please also provide syslog (preferably full).

For what its worth I've had no issues with PMS on UnRaid. I've been running PMS on UnRaid for about 4 months or so. Have upgraded to the PlexPass versions when released.

 

TheWombat

 

Is it possible that you have a bad media file that plex cannot extract info (like thumbnails) from and is crashing the app?

 

Sent from a phone, sorry for any typos

 

 

Hi

 

Here are my answers to you quastions:

 

 

mr-hexen: post syslog after error if you can.

 

I will post the syslog when I get home from work.

 

MisterWolfe: Do you have the gcc unmenu package installed?  Plex didn't work for me when this package was installed.

 

I don't have unmenu installed but I do have simple features installed!

 

henris: If you did, it must be either some incompatibility with other plugins or something else wrong with your system. Try disabling other plugins and see if it helps. Please also provide syslog (preferably full).

 

I will disable simple features and post my syslog when I get home

 

sureguy: Is it possible that you have a bad media file that plex cannot extract info (like thumbnails) from and is crashing the app?

 

I don't think so, at the moment I'm using Mediaportal  (main PC) and XBMC (secondary PC) without any problem.

 

Br

 

Michael

 

 

I had a strange problem with Plex I couldn't really get past so I stopped running it on Unraid.  I have 4gb of ram and after a period it used up all the RAM on the system (the whole unraid OS is using about ~160mb for me right now).

 

Even killing the Plex process didn't free up the memory (this was what I couldn't figure out) and after about 3 Plex restarts the whole machine would hang (I think the OOM killer found a not so willing victim like the md process).

 

This happened over the space of a month or so.  After the third time of having to do a hard reboot and a parity check I moved Plex to my desktop machine and my UnRaid box has been stable for 6 months.

 

No unmenu, no simple features.

I had a strange problem with Plex I couldn't really get past so I stopped running it on Unraid.  I have 4gb of ram and after a period it used up all the RAM on the system (the whole unraid OS is using about ~160mb for me right now).

 

Even killing the Plex process didn't free up the memory (this was what I couldn't figure out) and after about 3 Plex restarts the whole machine would hang (I think the OOM killer found a not so willing victim like the md process).

 

This happened over the space of a month or so.  After the third time of having to do a hard reboot and a parity check I moved Plex to my desktop machine and my UnRaid box has been stable for 6 months.

 

No unmenu, no simple features.

 

this is what i'm thinking the problem is (Out Of Memory). the syslog should show this if it was saved after the issue but before a reboot.

 

@OP how much ram do you have on this system?

Hi

 

I started to rename my pluging folder so "simple features" would not be loaded, after Unraid was booted I logged into the PLEX server and started to update my TVseries, and after 5 minutes collecting meta-data plex died.

 

I have attached my syslog

 

Br

 

Michael

syslog.txt

Hi

 

I started to rename my pluging folder so "simple features" would not be loaded, after Unraid was booted I logged into the PLEX server and started to update my TVseries, and after 5 minutes collecting meta-data plex died.

 

I have attached my syslog

 

Br

 

Michael

 

If Plex is dying then suggest reviewing the Plex Media Server and Plex Media Scanner logs as well as the UnRaid Syslog. The Plex Media Server and Plex Media Scanner logs will be in a directory similar to:

 

\\tower\cache\applications\Plex\library\Application Support\Plex Media Server\Logs 

 

depending on how you've set things up

 

TheWombat

Two things that gave me issues with Plex and would randomly stop it were

1. Make sure you setup a share on the cache drive. I call mine data and make sure Use Cache disk is set to only. If you do not do this, it will try to move files to the parity.

2. Had same kind of issues with Cache Directories plugin. It works now, but had issues before with it.

 

I have been using plex and unraid without any crashes.

Hi

 

I started to rename my pluging folder so "simple features" would not be loaded, after Unraid was booted I logged into the PLEX server and started to update my TVseries, and after 5 minutes collecting meta-data plex died.

 

I have attached my syslog

 

Michael

The provided syslog is not containing the crash information but the next clean boot. Syslog is reset on every boot so you should get the syslog AFTER the Plex crash and BEFORE you restart the system. This is at least how I saw it, since the log duration was only a few minutes. With a quick glance I did not see any problems in the base system.

Hi

 

TheWombat: If Plex is dying then suggest reviewing the Plex Media Server and Plex Media Scanner logs as well as the UnRaid Syslog. The Plex Media Server and Plex Media Scanner logs will be in a directory similar to:

 

\\tower\cache\applications\Plex\library\Application Support\Plex Media Server\Logs

 

depending on how you've set things up

 

TheWombat

 

I have not included the 2 plex log files you have requested, they are very big so I have to cut them down in size, do you want the last half of the log log files

?

 

 

hackztor: Two things that gave me issues with Plex and would randomly stop it were

1. Make sure you setup a share on the cache drive. I call mine data and make sure Use Cache disk is set to only. If you do not do this, it will try to move files to the parity.

2. Had same kind of issues with Cache Directories plugin. It works now, but had issues before with it.

 

I have been using plex and unraid without any crashes.

 

I did try to use a CACHE drive when I was on 5.0.16c with the same result as I see now.

 

henris: The provided syslog is not containing the crash information but the next clean boot. Syslog is reset on every boot so you should get the syslog AFTER the Plex crash and BEFORE you restart the system. This is at least how I saw it, since the log duration was only a few minutes. With a quick glance I did not see any problems in the base system.

 

It is the syslog after the crash and before the restart, I think the problem is the connection is lost to unraid when the problem accurres, I loose Telnet connection and I can't even log in to unraid if I use try to directly connect a monitor and keybord I just see the log in screen

It is the syslog after the crash and before the restart, I think the problem is the connection is lost to unraid when the problem accurres, I loose Telnet connection and I can't even log in to unraid if I use try to directly connect a monitor and keybord I just see the log in screen

How did you get the syslog Before the restart if you lost all connections to the unRAID? Can login in locally (with the attached monitor and keyboard)? If you can, then you can copy the syslog manually to the flash drive by executing the following command on the prompt:

cp /var/log/syslog /boot/

 

Then you can try to powerdown your server cleanly with the command:

powerdown

 

After powerdown you can remove the flash drive and take it to your desktop machine and the syslog file is in the root of the flash drive.

Hi

 

I got the syslog by removing the flash drive and connecting it to my windowns PC and just copyed the file over, no I can't log in locally to the server becaus it is non responsive when plex "kills" it. I have to hold the power button down until the server powers down.

 

Br

 

Michael

Chewie,

 

Take a look yourself at what is in the Plex Media Server and Plex Media Scanner logs to see if there is anything obviously causing an issue. Usually if there is an error it should be fairly self evident.

 

TheWombat

Chewie,

 

Take a look yourself at what is in the Plex Media Server and Plex Media Scanner logs to see if there is anything obviously causing an issue. Usually if there is an error it should be fairly self evident.

 

TheWombat

I will take a look

 

Hi

 

I took a look at the plex log files and it could look like something fails, but I don't have the time now to look any deeper because i'm going on vacation I had hoped i could get it working before I left but unfortunately no.

 

I will give it a new try when I get back home, I just want thank all of you who tried to help, thank you!!!

 

Best regards