Hi everyone,

 

I've been running unraid 4.7 for quite some time (a few years).  I noticed that access to the WebUI is very slow lately.  I remember when it was very fast (changes screens within 1-2 seconds).  I'm having a lag of about 10-15 seconds per operation (e.g., click from main to shares).  I figured it was time to upgrade to 5.0.4 so I did that.  The stock WebUI is still very slow.  I decided to do a clean install of 5.0.4, the WebUI is still painfully slow.  Everything is hardwired, Gigabit network.  If I ping the box, it responds in <1ms every time.

 

The WebUI will also lockup if I push it too hard.  The box is always available via telnet and I can gracefully stop services and unmount disks. 

 

I have 2GB of RAM and it's a bit older of a system.  I've never had data problems and read and write speeds are within spec (60-75MB read, 15-20MB write (no cache).

 

There are 8 HDs (one 2TB, five 1.5 TBs, and two 500GB).  Do you think I need more RAM?  It's a Gigabyte board  (P35C-DS3R) but I swear this thing was fine before.  I can't remember if I switched MOBOs out or when the problem actually started. 

 

My problem is: I can ping the box fine, I can read/write to the box at expected speeds, and everything has been stable.  Why is the WebUI sooooo slow?

 

Thanks,

Chris

 

EDIT: I should add, that ultimately, the Web UI becomes unaccessible after playing with it for awhile.  Server still responds to PING, Telnet, and share is accessible.  I get the webpage not available error from browser.  I appreciate any thoughts. 

 

First thing to check is the client end.

 

Does the behaviour change if you use a different PC to access the webui?

 

Does it change if you use a different browser?

 

Does it change if you uninstall your antivirus / firewall?

 

Also, you may have a malware infection that is interfering with browsing.

 

Based on the symptoms, I doubt the problem is with the unraid box.

Hey Jonathanm,

Thanks for the response.

 

I've confirmed  likely not client.

 

I have 2 different pcs on the same network. When it stops  responding on the 1st pc, it won't load  on the 2nd pc.  It seems like the service running  the webui  completely stops or freezes.

 

I've tried all different browsers (ff,ie, chrom) and have tried waiting overnight to see if webui comes back. It doesn't. Again, box still responds via console and network without issue.

 

This is  fresh  of 5.0.4, no mods, happens right away (Webui is never fast.)

 

One of my drives is making a slight click noise every once and  awhile. The array parity checked 45 days ago, all smart looks ok.  I'm thinking  of unplugging all drives and doing blank install and seeing how the webui responds then.

 

You think this is the next best option to eliminate the box?

 

Thanks

Zip up and attach a full syslog that includes the period of time where the webgui is totally unresponsive.

Jonathan,

 

Thanks, I'm traveling right now, I should be able  provide the log by Monday... I know the directions to get the log via console are in this forum somewhere, if you have the link handy great, otherwise I'll find it and post the log asap when I get home, likely on Monday. Thanks again, have a good weekend.

 

Chris

Jonathan,

 

I've attached the system log.  I really appreciate you taking the time (whenever you have a minute) to take a look and see if you see anything funny. 

 

The webui was not accessible at this point (it doesn't take long). 

 

I should also note that if I go under the share settings under SMB and hit apply then the webui no longer responds at all. 

 

Thanks,

Chris

 

syslog_2.txt

Update:

 

I switched SMB network config to Workgroup instead of active directory and now the WebGUI is superfast.  I have an AD server here, I don't exactly understand it, I couldn't get it to join.  Anyhow, I'm running the permissions utility again because I'm having trouble accessing any shares.  I'll report back. 

Read the release notes for all v5.0.x. Tom did something with AD and noted how to set it up properly.

Read the release notes for all v5.0.x. Tom did something with AD and noted how to set it up properly.

 

Thank you, I will take a look.