Hi,

 

after copying hundreds of files from my NTFS drive to the unraid drive I realized using SSH/Telnet and ls -la Files with Umlaute showing up totally strange. The share itself is showing the Umlaute correct.

But what I figured out is - the Share is really slow - that wasn't the way before.

 

using unraid 5.0.4

 

hi together,

 

the problem is getting worse - based on the fact that my share are showing the correct umlaute but the filesystem is screwing them up - a lot of services are not working any more.

one - and the most important one - ist plex - which crashes as soon as it has to scan one of the filenames with strange characters.

 

why ist that happening - and how can I solve it.

 

thanks

 

+++ log of plex +++

Jan 06, 2014 16:39:02 [0xb57e88e0] DEBUG - Adding file for scanner: /mnt/user/movies/Movies (German)/Durch die Wüste (1936).avi
Jan 06, 2014 16:39:04 [0xb57e88e0] ERROR - Error in Python: Running scanner:
Traceback (most recent call last):
  File "/mnt/appdisk/plex/library/Application Support/Plex Media Server/Plug-ins/Scanners.bundle/Contents/Resources/Movies/Plex Movie Scanner.py", line 78, in Scan
    (name, year) = VideoFiles.CleanName(os.path.splitext(file)[0])
  File "/mnt/appdisk/plex/library/Application Support/Plex Media Server/Plug-ins/Scanners.bundle/Contents/Resources/Common/VideoFiles.py", line 142, in CleanName
    cleanedName = cleanedName.encode('utf-8')
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe4 in position 19: ordinal not in range(128)
Jan 06, 2014 16:39:04 [0xb57e88e0] ERROR - We got an error scanning in /mnt/user/movies/Movies (German)
Jan 06, 2014 16:39:04 [0xb57e88e0] ERROR - There were errors scanning location: /mnt/user/movies/Movies (German)
Jan 06, 2014 16:39:04 [0xb57e88e0] DEBUG - Since it was an incomplete scan, we are not going to whack missing media.
Jan 06, 2014 16:39:04 [0xb57e88e0] DEBUG - Refreshing section 12 of type: 1

after little of testing reconfigured samba and so on - I realized that every protocol works great with umlaute.

I can properly see them in SMB Shares, on SFTP connections and the HTTP using the web interface to access the disk but as soon as I am using telnet/ssh everything gets screwed up.

also plex using the python scraper gets no umlaute - it sees strange characters.

 

I also started unRaid with no plugins - same problem, also downgraded from 5.0.4 to 5.0.3 - nothing changed

 

so can somebody please help me ?

 

thanks

*** push ***

 

hi all together

 

I know everybody is spending its free time to solve problems of others - but still I am now really getting problems (ok the problems are private luxury 1st world problems) but I trusted unraid with all my data - thats why a few TB of my private data is stored on unraid (pictures, documents - my and my families digital life).

and now I get problems with umlaute on the filesystem layer (that's how it looks for me) and nobody can help me or point me to a direction I can use to try fixing things.

 

please - I am german speaking - so are the files stored on the system and I do want to solv this somehow - without renaming all files to get rid of the umlaute.

 

so PLEASE can somebody TRY TO HELP ME ?!

It is a matter of display, nothing is really broken !

 

Are you using "putty" as your telnet/ssh client ?

 

If yes, go to settings -> Window -> Translation -> Remote character set = UTF-8

 

This should solve it (remember to save your new settings).

 

hi, thats what I thought as well,

 

but - why is plex python scipt also seeing those strange characters instead of the umlaute and crashing?

but smb is able to process them ?!

 

and yes - you are right - changing putty to UTF-8 fixed everything for the putty session.

 

plex still having problems

 

 

Great one part of the puzzle solved 

 

The python script basically needs to do the same, whenever it opens a (terminal) session in the background, this needs to be opened using UTF-8 coding.

 

I am afraid you need to ask the Plex developer to look further in the issue.

thanks a lot

 

like to get a new view of the problem - so I fixed that one and learned something new about unraid

also started a thread about plex scanner and decoding problem in the plex forum.

 

thank you very much