Write Error - WD Red 6TB

Shunz

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Shunz

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Posted

My 2nd redball in 3 months...! Its a Western Digital Red 6TB.

 

Does the Power-Off_Retract_Count look normal? The value has been unchanged since May 18.

 

 

Jul 10 21:37:18 unraid kernel: Plex New Transc[31703]: segfault at a6f280fc ip 08c9ecde sp bfab0738 error 4 in Plex New Transcoder[8048000+1078000] (Errors)

Jul 10 22:23:37 unraid kernel: Plex New Transc[6755]: segfault at a5a540fc ip 08c9ecde sp bfa11818 error 4 in Plex New Transcoder[8048000+1078000] (Errors)

Jul 10 22:30:33 unraid kernel: Plex New Transc[8644]: segfault at a822e0fc ip 08c9ecde sp bf86a5c8 error 4 in Plex New Transcoder[8048000+1078000] (Errors)

Jul 10 23:34:05 unraid kernel: mdcmd (186): spindown 2 (Routine)

Jul 10 23:54:05 unraid kernel: mdcmd (187): spindown 3 (Routine)

Jul 11 01:06:05 unraid kernel: mpt2sas0: log_info(0x31110d00): originator(PL), code(0x11), sub_code(0x0d00) (Drive related)

Jul 11 01:06:05 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:05 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:05 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:05 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:05 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:05 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:05 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:05 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:05 unraid kernel: cdb[0]=0x88: 88 00 00 00 00 02 40 00 88 08 00 00 00 08 00 00

Jul 11 01:06:05 unraid kernel: end_request: I/O error, dev sdg, sector 9663711240 (Errors)

Jul 11 01:06:05 unraid kernel: md: disk3 read error, sector=9663711176 (Errors)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:16 unraid kernel: cdb[0]=0x8a: 8a 08 00 00 00 02 40 00 88 08 00 00 00 08 00 00

Jul 11 01:06:16 unraid kernel: end_request: I/O error, dev sdg, sector 9663711240 (Errors)

Jul 11 01:06:16 unraid kernel: md: disk3 write error, sector=9663711176 (Errors)

Jul 11 01:06:16 unraid kernel: md: recovery thread woken up ... (unRAID engine)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:16 unraid kernel: cdb[0]=0x88: 88 00 00 00 00 02 47 54 0e a0 00 00 00 08 00 00

Jul 11 01:06:16 unraid kernel: end_request: I/O error, dev sdg, sector 9786625696 (Errors)

Jul 11 01:06:16 unraid kernel: md: disk3 read error, sector=9786625632 (Errors)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:16 unraid kernel: cdb[0]=0x88: 88 00 00 00 00 02 47 23 86 30 00 00 00 08 00 00

Jul 11 01:06:16 unraid kernel: end_request: I/O error, dev sdg, sector 9783445040 (Errors)

Jul 11 01:06:16 unraid kernel: md: disk3 read error, sector=9783444976 (Errors)

Jul 11 01:06:16 unraid kernel: md: recovery thread has nothing to resync (unRAID engine)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:16 unraid kernel: cdb[0]=0x8a: 8a 08 00 00 00 02 47 54 0e a0 00 00 00 08 00 00

Jul 11 01:06:16 unraid kernel: end_request: I/O error, dev sdg, sector 9786625696 (Errors)

Jul 11 01:06:16 unraid kernel: md: disk3 write error, sector=9786625632 (Errors)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] Device not ready (Drive related)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Result: hostbyte=0x00 driverbyte=0x08 (System)

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: Sense Key : 0x2 [current]

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg]  (Drive related)

Jul 11 01:06:16 unraid kernel: ASC=0x4 ASCQ=0x0

Jul 11 01:06:16 unraid kernel: sd 1:0:1:0: [sdg] CDB:  (Drive related)

Jul 11 01:06:16 unraid kernel: cdb[0]=0x8a: 8a 08 00 00 00 02 47 23 86 30 00 00 00 08 00 00

Jul 11 01:06:16 unraid kernel: end_request: I/O error, dev sdg, sector 9783445040 (Errors)

Jul 11 01:06:16 unraid kernel: md: disk3 write error, sector=9783444976 (Errors)

 

Device Model:    WDC WD60EFRX-68MYMN1

LU WWN Device Id: 5 0014ee 2b5aeca78

Firmware Version: 82.00A82

User Capacity:    6,001,175,126,016 bytes [6.00 TB]

Sector Sizes:    512 bytes logical, 4096 bytes physical

Rotation Rate:    5700 rpm

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:  ACS-2, ACS-3 T13/2161-D revision 3b

SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:    Wed Jul 15 00:49:27 2015 SGT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      0

  3 Spin_Up_Time            0x0027  228  200  021    Pre-fail  Always      -      7558

  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      680

  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0

  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0

  9 Power_On_Hours          0x0032  092  092  000    Old_age  Always      -      6554

10 Spin_Retry_Count        0x0032  100  100  000    Old_age  Always      -      0

11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0

12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      42

192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      33

193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -      1493

194 Temperature_Celsius    0x0022  115  111  000    Old_age  Always      -      37

196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0

197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0

198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0

199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0

200 Multi_Zone_Error_Rate  0x0008  100  253  000    Old_age  Offline      -      0

 

SMART Error Log Version: 1

No Errors Logged

 

SMART Self-test log structure revision number 1

No self-tests have been logged.  [To run self-tests, use: smartctl -t]

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RobJ Mentor

RobJ

Posted
Posted

The SMART report looks fine, the Power-Off_Retract_Count VALUE is 200 which is perfect.

 

This doesn't look like a drive problem, but a controller problem.  The drive spun down fine, but then could not respond.  It's not the first time we have seen similar behavior with SAS controllers using the mpt2sas module.  Try updating the firmware for that controller.  Perhaps others will have more ideas ...

 

Edit:  Also, I see this is in the v5 support section.  You really should consider upgrading to v6, which will have upgraded drivers.

 

Edit2:  And changing to a v6 Docker for Plex should stop those segfaults in Plex.

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Shunz Rookie

Shunz

Posted
  • Author
Posted

Thanks Rob!

 

I'm using a Supermicro X10SL7-F with an LSI 2308 SAS controller. There doesn't seem to be any firmware updates for the controller, but the board bios is up to date.

 

Oh wow - I'm only reading it now - unRaid v6 has been officially stable since last month! Woohoo!!! Was waiting for that for a while!

 

I'm gonna take some time to read up on v6 and the upgrading methods soon. The disk rebuild should take another half a day.

 

 

Should I RMA this other WD Red? It is the previous drive that failed, and it is now unused. After taking notice of the UDMA_CRC_Error_Count, I've already replaced ALL SATA cables with short ones.

 

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD60EFRX-68MYMN1
LU WWN Device Id: 5 0014ee 20b26f3dc
Firmware Version: 82.00A82
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5700 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Jul 15 10:56:30 2015 SGT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
				was never started.
				Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
				without error or no self-test has ever 
				been run.
Total time to complete Offline 
data collection: 		( 4424) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
				Auto Offline data collection on/off support.
				Suspend Offline collection upon new
				command.
				Offline surface scan supported.
				Self-test supported.
				Conveyance Self-test supported.
				Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
				power-saving mode.
				Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
				General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 698) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x303d)	SCT Status supported.
				SCT Error Recovery Control supported.
				SCT Feature Control supported.
				SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   217   187   021    Pre-fail  Always       -       8108
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       498
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       4965
10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       11
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1045
194 Temperature_Celsius     0x0022   116   110   000    Old_age   Always       -       36
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   170   000    Old_age   Always       -       3261
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      4295         -
# 2  Short offline       Completed without error       00%      4283         -
# 3  Short offline       Completed without error       00%      4283         -
# 4  Extended offline    Aborted by host               90%      4283         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

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SSD Mentor

SSD

Posted
Posted

The CRC errors are typically caused by a cabling problem which can and will cause disks to red ball. In fact this is the most common reason that disks are kicked from arrays. If you have fixed that problem, the drive should be fine. Note that the CRC errors will never reduce, they should just not continue to rise.

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RobJ Mentor

RobJ

Posted
Posted

Should I RMA this other WD Red? It is the previous drive that failed, and it is now unused. After taking notice of the UDMA_CRC_Error_Count, I've already replaced ALL SATA cables with short ones.

 

Drive looks great, practically brand new, nothing 'failed' about it.

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Shunz Rookie

Shunz

Posted
  • Author
Posted

Did a quick read-through of the massive v6 upgrading guide and the v6 manual. Fwaaah! Some really amazing and long-awaited improvements - better file systems, streamlining (v5 feels generally patchwork by comparison), and dockers are probably my favorite ones right now.

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