FDM80 Posted July 16, 2022 Share Posted July 16, 2022 Posting to document my findings and possibly save other people time if they run into the same thing. Hardware transcoding (quicksync) doesn’t work in 1.27.2.5929 when HDR tone mapping is enabled. Hardware transcoding works when disabling HDR tone mapping. Reverting back to 1.27.1.5916 restores full functionality. Hardware transcoding works with HDR tone mapping enabled. 2 Quote Link to comment
tucansam Posted July 16, 2022 Share Posted July 16, 2022 The last few posts in this thread really make me weary of upgrading and trying a modern processor or video card with Plex. Quote Link to comment
zeezey Posted July 19, 2022 Share Posted July 19, 2022 On 7/16/2022 at 4:28 PM, FDM80 said: Posting to document my findings and possibly save other people time if they run into the same thing. Hardware transcoding (quicksync) doesn’t work in 1.27.2.5929 when HDR tone mapping is enabled. Hardware transcoding works when disabling HDR tone mapping. Reverting back to 1.27.1.5916 restores full functionality. Hardware transcoding works with HDR tone mapping enabled. Same problem here, disabling tone mapping and hardware transcoding works again. Quote Link to comment
Jurak Posted August 3, 2022 Share Posted August 3, 2022 Having an Issue. In plex I sort the movies by duplicates. I have allow deletion turned on in the settings. I go to get info for the duplicate movie delete one of the files. That movie disappears from the list. A few minute's later it shows back up. Its not actually deleting the files. Need some help on what is causing this. Quote Link to comment
Brandonb1987 Posted August 3, 2022 Share Posted August 3, 2022 (edited) Having an issue with any form of playback since the 1.28.0 update. Seems to be a transcoding issue but has something to do with a codec? Not 100% sure so I'm attaching the log file from plex itself here and posting what I see in the console while trying to playback. No settings or permissions were changed by myself that caused the issue. Has been working flawlessly since setup many years ago. Aug 03, 2022 12:13:50.687 [0x14ad17fe1b00] Error — [Req#572/Transcode] [FFMPEG] - Cannot load libcuda.so.1 Aug 03, 2022 12:13:50.694 [0x14ad17fe1b00] Error — [Req#572/Transcode] [FFMPEG] - Could not dynamically load CUDA Aug 03, 2022 12:14:03.001 [0x14ad1849cb00] Error — [Req#63b/Transcode/1CD7D580-4AD7-415F-A940-2E2274960D75/9e85868d-51ba-4eb9-bd25-29b6d9c44bd5] [eac3_eae @ 0x1528ea5bb600] error reading output Aug 03, 2022 12:14:06.000 [0x14ad1849cb00] Error — [Req#641/Transcode/1CD7D580-4AD7-415F-A940-2E2274960D75/9e85868d-51ba-4eb9-bd25-29b6d9c44bd5] [eac3_eae @ 0x1528ea5bb600] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-59fc5c1c-0190-4e62-9601-842055dac868/EasyAudioEncoder/Convert to WAV (to 8ch or less)/1CD7D580-4AD7-415F-A940-2E2274960D75_539-0-2.wav' Aug 03, 2022 12:14:06.001 [0x14ad1849cb00] Error — [Req#647/Transcode/1CD7D580-4AD7-415F-A940-2E2274960D75/9e85868d-51ba-4eb9-bd25-29b6d9c44bd5] Error while decoding stream #0:1: I/O error Plex Media Server Logs_2022-08-03_12-13-03.zip Edited August 3, 2022 by Brandonb1987 Quote Link to comment
gcalaway Posted August 11, 2022 Share Posted August 11, 2022 (edited) Plex no longer will work: 1) Power outage today - Server connected to UPS and shutdown was successful. No warnings or errors on restart. 2) All dockers came back just fine, plex was slow to start (not uncommon for me) 3) after 45 min I noticed it was still not loading the WebUI, but appeared to be running. (sometimes I need to restart app for it to load, still not uncommon) 4) After a few stop/start and restarts, still no luck - this is new for me 5) looking online and previously in this thread I tried to repair a corrupt db. 6) Followed along with SpaceInvaderOne video 7) On db check no errors were reported and showed ok - I continued on anyway, just in case 8)-Still no luck 9) Pulled down new instance of docker, set up config to match existing paths 10) Started docker and WebUI was accessible 11) Changed certain paths in original config to match new pull (like 'Container Version - Docker') - No luck 12) Moved over library from non-working version and tried again - No luck I feel like something in my library is causing an issue but I am not sure what. I have been using plex for years and would like to retain my watch history, and would also like to not need to rescan all of my media... Are there any ideas of things to try here? The logs show no errors Container Log: s6-svwait: fatal: timed out s6-rc: info: service legacy-services successfully stopped s6-rc: info: service init-services: stopping s6-rc: info: service 00-legacy: stopping s6-rc: info: service init-services successfully stopped s6-rc: info: service init-mods-end: stopping s6-rc: info: service 00-legacy successfully stopped s6-rc: info: service init-mods-end successfully stopped s6-rc: info: service init-mods-package-install: stopping s6-rc: info: service init-mods-package-install successfully stopped s6-rc: info: service init-mods: stopping s6-rc: info: service init-mods successfully stopped s6-rc: info: service legacy-cont-init: stopping s6-rc: info: service legacy-cont-init successfully stopped s6-rc: info: service fix-attrs: stopping s6-rc: info: service fix-attrs successfully stopped s6-rc: info: service s6rc-oneshot-runner: stopping s6-rc: info: service s6rc-oneshot-runner successfully stopped s6-rc: info: service s6rc-oneshot-runner: starting s6-rc: info: service s6rc-oneshot-runner successfully started s6-rc: info: service fix-attrs: starting s6-rc: info: service 00-legacy: starting s6-rc: info: service 00-legacy successfully started s6-rc: info: service fix-attrs successfully started s6-rc: info: service legacy-cont-init: starting cont-init: info: running /etc/cont-init.d/01-envfile cont-init: info: /etc/cont-init.d/01-envfile exited 0 cont-init: info: running /etc/cont-init.d/01-migrations cont-init: info: /etc/cont-init.d/01-migrations exited 0 cont-init: info: running /etc/cont-init.d/02-tamper-check cont-init: info: /etc/cont-init.d/02-tamper-check exited 0 cont-init: info: running /etc/cont-init.d/10-adduser cont-init: info: /etc/cont-init.d/10-adduser exited 0 cont-init: info: running /etc/cont-init.d/40-chown-files cont-init: info: /etc/cont-init.d/40-chown-files exited 0 cont-init: info: running /etc/cont-init.d/45-plex-claim cont-init: info: /etc/cont-init.d/45-plex-claim exited 0 cont-init: info: running /etc/cont-init.d/50-gid-video cont-init: info: /etc/cont-init.d/50-gid-video exited 0 cont-init: info: running /etc/cont-init.d/60-plex-update cont-init: info: /etc/cont-init.d/60-plex-update exited 0 cont-init: info: running /etc/cont-init.d/90-custom-folders cont-init: info: /etc/cont-init.d/90-custom-folders exited 0 cont-init: info: running /etc/cont-init.d/99-custom-scripts cont-init: info: /etc/cont-init.d/99-custom-scripts exited 0 s6-rc: info: service legacy-cont-init successfully started s6-rc: info: service init-mods: starting s6-rc: info: service init-mods successfully started s6-rc: info: service init-mods-package-install: starting s6-rc: info: service init-mods-package-install successfully started s6-rc: info: service init-mods-end: starting s6-rc: info: service init-mods-end successfully started s6-rc: info: service init-services: starting s6-rc: info: service init-services successfully started s6-rc: info: service legacy-services: starting services-up: info: copying legacy longrun plex (no readiness notification) s6-rc: info: service legacy-services successfully started s6-rc: info: service 99-ci-service-check: starting s6-rc: info: service 99-ci-service-check successfully started Failed to load preferences at /config/Library/Application Support/Plex Media Server/Preferences.xml Failed to load preferences at /config/Library/Application Support/Plex Media Server/Preferences.xml [migrations] started [migrations] no migrations found usermod: no changes ------------------------------------- _ () | | ___ _ __ | | / __| | | / \ | | \__ \ | | | () | |_| |___/ |_| \__/ Brought to you by linuxserver.io ------------------------------------- To support LSIO projects visit: https://www.linuxserver.io/donate/ ------------------------------------- GID/UID ------------------------------------- User uid: 99 User gid: 100 ------------------------------------- Docker is used for versioning skip update check [custom-init] no custom files found exiting... [ls.io-init] done. Starting Plex Media Server. If I can provide anything else to assist in the diagnosis please let me know. thanks! Edited August 11, 2022 by gcalaway Edit made for clarification on #3 Quote Link to comment
maximushugus Posted August 12, 2022 Share Posted August 12, 2022 On 8/11/2022 at 8:05 AM, gcalaway said: Plex no longer will work: 1) Power outage today - Server connected to UPS and shutdown was successful. No warnings or errors on restart. 2) All dockers came back just fine, plex was slow to start (not uncommon for me) 3) after 45 min I noticed it was still not loading the WebUI, but appeared to be running. (sometimes I need to restart app for it to load, still not uncommon) 4) After a few stop/start and restarts, still no luck - this is new for me 5) looking online and previously in this thread I tried to repair a corrupt db. 6) Followed along with SpaceInvaderOne video 7) On db check no errors were reported and showed ok - I continued on anyway, just in case 8)-Still no luck 9) Pulled down new instance of docker, set up config to match existing paths 10) Started docker and WebUI was accessible 11) Changed certain paths in original config to match new pull (like 'Container Version - Docker') - No luck 12) Moved over library from non-working version and tried again - No luck I feel like something in my library is causing an issue but I am not sure what. I have been using plex for years and would like to retain my watch history, and would also like to not need to rescan all of my media... Are there any ideas of things to try here? The logs show no errors Container Log: s6-svwait: fatal: timed out s6-rc: info: service legacy-services successfully stopped s6-rc: info: service init-services: stopping s6-rc: info: service 00-legacy: stopping s6-rc: info: service init-services successfully stopped s6-rc: info: service init-mods-end: stopping s6-rc: info: service 00-legacy successfully stopped s6-rc: info: service init-mods-end successfully stopped s6-rc: info: service init-mods-package-install: stopping s6-rc: info: service init-mods-package-install successfully stopped s6-rc: info: service init-mods: stopping s6-rc: info: service init-mods successfully stopped s6-rc: info: service legacy-cont-init: stopping s6-rc: info: service legacy-cont-init successfully stopped s6-rc: info: service fix-attrs: stopping s6-rc: info: service fix-attrs successfully stopped s6-rc: info: service s6rc-oneshot-runner: stopping s6-rc: info: service s6rc-oneshot-runner successfully stopped s6-rc: info: service s6rc-oneshot-runner: starting s6-rc: info: service s6rc-oneshot-runner successfully started s6-rc: info: service fix-attrs: starting s6-rc: info: service 00-legacy: starting s6-rc: info: service 00-legacy successfully started s6-rc: info: service fix-attrs successfully started s6-rc: info: service legacy-cont-init: starting cont-init: info: running /etc/cont-init.d/01-envfile cont-init: info: /etc/cont-init.d/01-envfile exited 0 cont-init: info: running /etc/cont-init.d/01-migrations cont-init: info: /etc/cont-init.d/01-migrations exited 0 cont-init: info: running /etc/cont-init.d/02-tamper-check cont-init: info: /etc/cont-init.d/02-tamper-check exited 0 cont-init: info: running /etc/cont-init.d/10-adduser cont-init: info: /etc/cont-init.d/10-adduser exited 0 cont-init: info: running /etc/cont-init.d/40-chown-files cont-init: info: /etc/cont-init.d/40-chown-files exited 0 cont-init: info: running /etc/cont-init.d/45-plex-claim cont-init: info: /etc/cont-init.d/45-plex-claim exited 0 cont-init: info: running /etc/cont-init.d/50-gid-video cont-init: info: /etc/cont-init.d/50-gid-video exited 0 cont-init: info: running /etc/cont-init.d/60-plex-update cont-init: info: /etc/cont-init.d/60-plex-update exited 0 cont-init: info: running /etc/cont-init.d/90-custom-folders cont-init: info: /etc/cont-init.d/90-custom-folders exited 0 cont-init: info: running /etc/cont-init.d/99-custom-scripts cont-init: info: /etc/cont-init.d/99-custom-scripts exited 0 s6-rc: info: service legacy-cont-init successfully started s6-rc: info: service init-mods: starting s6-rc: info: service init-mods successfully started s6-rc: info: service init-mods-package-install: starting s6-rc: info: service init-mods-package-install successfully started s6-rc: info: service init-mods-end: starting s6-rc: info: service init-mods-end successfully started s6-rc: info: service init-services: starting s6-rc: info: service init-services successfully started s6-rc: info: service legacy-services: starting services-up: info: copying legacy longrun plex (no readiness notification) s6-rc: info: service legacy-services successfully started s6-rc: info: service 99-ci-service-check: starting s6-rc: info: service 99-ci-service-check successfully started Failed to load preferences at /config/Library/Application Support/Plex Media Server/Preferences.xml Failed to load preferences at /config/Library/Application Support/Plex Media Server/Preferences.xml [migrations] started [migrations] no migrations found usermod: no changes ------------------------------------- _ () | | ___ _ __ | | / __| | | / \ | | \__ \ | | | () | |_| |___/ |_| \__/ Brought to you by linuxserver.io ------------------------------------- To support LSIO projects visit: https://www.linuxserver.io/donate/ ------------------------------------- GID/UID ------------------------------------- User uid: 99 User gid: 100 ------------------------------------- Docker is used for versioning skip update check [custom-init] no custom files found exiting... [ls.io-init] done. Starting Plex Media Server. If I can provide anything else to assist in the diagnosis please let me know. thanks! I'm facing the same problem after a reboot of unraid without error. I tried reparing DB but no error No error on log files I tried reinstalling the docker container Without success. I cannot access the webUI for http://localIP:32400/web If someone has a solution it would be awesome Quote Link to comment
gcalaway Posted August 12, 2022 Share Posted August 12, 2022 9 hours ago, maximushugus said: I'm facing the same problem after a reboot of unraid without error. I tried reparing DB but no error No error on log files I tried reinstalling the docker container Without success. I cannot access the webUI for http://localIP:32400/web If someone has a solution it would be awesome After trying everything I could find online and think of, I am now rebuilding a new image of the docker from scratch and rebuilding my library... Ugh. The final thing I attempted before throwing in the towel was restoring my appdata from my backup made on 08/02/22. I anticipated this would be successful but had wanted to avoid the time that would take. To my surprise upon rebuilding and starting, this error was flooding my logs. Error: Unable to set up server: sqlite3_statement_backend::prepare: database disk image is malformed for SQL: PRAGMA cache_size=2000 (N4soci10soci_errorE) I did just choose a new name and location for the new plex appdata folder and can restore to my old one if this gets sorted. would really love to as I have some playlists and metadata I really do not see myself doing again. Quote Link to comment
maximushugus Posted August 13, 2022 Share Posted August 13, 2022 I was also able to make plex running again by restoring a save of the plex folder in appdata from a week ago I made with duplicati. No way of repairing without doing a restoration. Quote Link to comment
gcalaway Posted August 15, 2022 Share Posted August 15, 2022 On 8/13/2022 at 8:01 AM, maximushugus said: I was also able to make plex running again by restoring a save of the plex folder in appdata from a week ago I made with duplicati. No way of repairing without doing a restoration. I am envious your "restore" was successful. this was a weird one for me Quote Link to comment
bobobeastie Posted August 17, 2022 Share Posted August 17, 2022 I had: Quote Error: Unable to set up server: sqlite3_statement_backend::prepare: database disk image is malformed for SQL: PRAGMA cache_size=2000 (N4soci10soci_errorE) ...too. Found a backup a couple of weeks old that didn't result in errors. There was an update I installed after having the issue, but I think I still had the error after it. Now I need to find a way to make a backup every day for X days. Default of every 3 days for Plex's internal backup isn't cutting it. I tried following the directions here: reddit: database_errors_seemingly_unrepairable but am not smart enough to translate from their example to my environment. Quote Link to comment
Johan71 Posted August 17, 2022 Share Posted August 17, 2022 Today nothing works anymore, does anyone have the same problem? I feel like I've tried everything but I'm getting nowhere Aug 17, 2022 21:28:10.000 [0x151e2c069b38] Error — [Req#3cc] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-16.wav' Aug 17, 2022 21:28:10.000 [0x151e2c0afb38] Error — [Req#3cf] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:10.000 [0x151e2c610b38] Error — [Req#3d2] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:13.000 [0x151e2c069b38] Error — [Req#3d5] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-17.wav' Aug 17, 2022 21:28:13.000 [0x151e2c0afb38] Error — [Req#3dd] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:13.000 [0x151e2c610b38] Error — [Req#3e1] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:16.000 [0x151e2c069b38] Error — [Req#3e4] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-18.wav' Aug 17, 2022 21:28:16.000 [0x151e2c0afb38] Error — [Req#3e6] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:16.000 [0x151e2c610b38] Error — [Req#3ea] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:19.000 [0x151e2c069b38] Error — [Req#3ed] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-19.wav' Aug 17, 2022 21:28:19.000 [0x151e2c0afb38] Error — [Req#3ef] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:19.000 [0x151e2c610b38] Error — [Req#3f3] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:22.000 [0x151e2c069b38] Error — [Req#3f6] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-20.wav' Aug 17, 2022 21:28:22.000 [0x151e2c0afb38] Error — [Req#3f8] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:22.000 [0x151e2c610b38] Error — [Req#3fc] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:25.000 [0x151e2c610b38] Error — [Req#3ff] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-21.wav' Aug 17, 2022 21:28:25.000 [0x151e2c0afb38] Error — [Req#424] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:25.000 [0x151e2c069b38] Error — [Req#427] [Transcoder] Error while decoding stream #0:1: I/O error Aug 17, 2022 21:28:28.000 [0x151e2c610b38] Error — [Req#42a] [Transcoder] [eac3_eae @ 0x14e96271af40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-5a3b6c90-a96d-4e00-b35e-0edacb0caf0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/479eiah32n9dbfsz8iccrrh4_424-0-22.wav' Aug 17, 2022 21:28:28.000 [0x151e2c0afb38] Error — [Req#42f] [Transcoder] [eac3_eae @ 0x14e96271af40] error reading output Aug 17, 2022 21:28:28.000 [0x151e2c069b38] Error — [Req#432] [Transcoder] Error while decoding stream #0:1: I/O error Quote Link to comment
Hoopster Posted August 17, 2022 Share Posted August 17, 2022 12 minutes ago, Johan71 said: Today nothing works anymore, does anyone have the same problem? I feel like I've tried everything but I'm getting nowhere Plex issues related to audio transcoding are often fixed by deleting the codecs subfolder from your Plex location in appdata. This forces Plex to download the codecs again as needed and clears out any corruption that may exist in current codecs. 1 Quote Link to comment
Johan71 Posted August 18, 2022 Share Posted August 18, 2022 On 8/17/2022 at 9:46 PM, Hoopster said: Plex issues related to audio transcoding are often fixed by deleting the codecs subfolder from your Plex location in appdata. This forces Plex to download the codecs again as needed and clears out any corruption that may exist in current codecs. Did that and nog it works pefect, tnx Quote Link to comment
PsychoRS Posted August 23, 2022 Share Posted August 23, 2022 (edited) HW transcode with Intel iGPU when HDR tonemapping enabled is broken again with latest update. Its also broken with The official PMS container. Everybody using Intel iGPU with HDR Tonemapping must stay on 1.28.0. Latest working image is 1.28.0.5999-97678ded3-ls126 Edited August 23, 2022 by PsychoRS 2 Quote Link to comment
coblck Posted August 23, 2022 Share Posted August 23, 2022 Thanks can you show me by screen shot where i enetr that version please Quote Link to comment
PsychoRS Posted August 24, 2022 Share Posted August 24, 2022 10 hours ago, coblck said: Thanks can you show me by screen shot where i enetr that version please Put http://lscr.io/linuxserver/plex:1.28.0.5999-97678ded3-ls126 On the repository field of your container. Quote Link to comment
arturovf Posted August 24, 2022 Share Posted August 24, 2022 (edited) Or you can be on latest version and just disable HDR tonemapping. Now test an HDR transcoding and you will notice that tonemapping is happening even if disabled. Edited August 24, 2022 by arturovf Quote Link to comment
page3 Posted August 24, 2022 Share Posted August 24, 2022 Can anyone give any advice on how to get Claim to work, following a password reset as per Plex’s instructions earlier today from the resultant data breech? Password reset. New Claim code obtained and pasted in to docker config. Restart. Navigate to local Plex and log in, but no option to Claim server. Quote Link to comment
Tetsuo Posted August 24, 2022 Share Posted August 24, 2022 Same issue here after changing my PW. Can´t get the Claim to work. Server just shows up as "not authorized". Quote Link to comment
wgstarks Posted August 24, 2022 Share Posted August 24, 2022 Plex has a help page with instructions. Not sure yet if they work. https://support.plex.tv/articles/account-requires-password-reset/ Scroll down a bit for the instructions to reclaim your server. Quote Link to comment
wgstarks Posted August 24, 2022 Share Posted August 24, 2022 Might want to checkout this topic as well. https://forums.unraid.net/topic/127537-plex-database-hacked/ Quote Link to comment
Tetsuo Posted August 24, 2022 Share Posted August 24, 2022 (edited) Doesn´t work unfortunately. There is no Server entry in the sidebar when going to the settings. And yes, i´m using the local plex app via https://<mylocalserverip>:32400/web It´s also on the same subnet. Addtionally, adding PLEX_CLAIM as a variable with a newly generated Claim key doesn´t work either. Also no errors showing up in the docker log. EDIT: Tried to follow the stuff mentioned in your second link (thanks for that one). Removed the mentioned lines in the preferences file added the CLAIM variable with a fresh claim key and restarted the container. Now i can´t access the local web interface anymore "ERR_EMPTY_RESPONSE" Which seems to be another problem....argh Edited August 24, 2022 by Tetsuo Quote Link to comment
DAVIDP Posted August 24, 2022 Share Posted August 24, 2022 (edited) Same issue for me - reset my password and now unable to access my local Plex server directly. Tried all the suggested things on the Plex articles to no-avail. Any advice greatly appreciated. Log entry says; ##################################################### # Login via the webui at http://<ip>:32400/web # # and restart the docker, because there was no # # plex token found in the preference file # ##################################################### Edited August 24, 2022 by DAVIDP Quote Link to comment
TheBazlow Posted August 24, 2022 Share Posted August 24, 2022 I think i'm fully back up and running. Here's a rundown of my adventure. I've reset my password Opened /appdata/plex/Library/Application Support/Plex Media Server/Preferences.xml Made a backup Removed the values from PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername from xml file and saved. Stopped the container Added a new variable with a key of "PLEX_CLAIM" to container Opened https://www.plex.tv/claim/ Copied the claim code into the value for the docker variable Restarted the plex docker It populates the Preferences.xml file with new data At this stage I can access the web ui from direct IP. Trying to reach it from plex.tv, apps or custom domain wouldn't work I went to settings, remote access and disabled it, enabled it, restarted docker again and now finally it's started working again. 3 Quote Link to comment
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