[Support] Linuxserver.io - Plex Media Server

[zerolim1t]

Help getting this error then plex just crashes

 

[services.d] starting services
[services.d] done.
Starting Plex Media Server.
Critical: libusb_init failed

 

now plex keeps crashing randomly. Anyone with the same issue?

Edited July 11, 2021 by zerolim1t

[Gracey400]

Im getting SQL errors in the plex log (attached image) Have tried rolling back to a backup I took 2 days ago, and Plex was working perfectly after that up until a few hours ago. We had this exact same issue about a month ago and changing the plex docker from this linux server one to the official plex one fixed it, but its happening again.

Im finding it hard to believe its really a database issue as im rolling back to a database that worked perfectly fine, but im all out of ideas.

Any assistance would be much appreciated.

Edited July 14, 2021 by Gracey400

[pevo01]

@Gracey400 I am getting the same error. Sat down to watch some plex and my server was offline. Seems like it has appeared with the latest update. My docker container is saying it was "created" 1 day ago.

[trurl]

Maybe a problem with your system beyond just this container. Is everything else working? 

[pevo01]

23 hours ago, trurl said:

Maybe a problem with your system beyond just this container. Is everything else working? 

I tried the binhex container and copied my config across and I get the same error so it seems like it is not an issue with the latest linuxserver.io update. Either my system is having issues or my database is corrupt. 

[Blaz0r]

On 7/11/2021 at 2:30 AM, zerolim1t said:

Help getting this error then plex just crashes
 

[services.d] starting services
[services.d] done.
Starting Plex Media Server.
Critical: libusb_init failed
 
now plex keeps crashing randomly. Anyone with the same issue?

i’m having the same issue here I just turned off the server and turned back on. Now i’m getting libusb_init failed

Edit: actually I don’t remember if I had a new update on the docker container pending which was then applied..

Edit/2: plex is the only container that won't start. Now is crashing as soon as I hit start saying:

Execution error

Server error

 

I've deleted docker.img, recreated everything.. same stuff, every other container is working as before except for plex..

Edited July 15, 2021 by Blaz0r

[Blaz0r]

5 hours ago, Blaz0r said:

i’m having the same issue here I just turned off the server and turned back on. Now i’m getting libusb_init failed

Edit: actually I don’t remember if I had a new update on the docker container pending which was then applied..

Edit/2: plex is the only container that won't start. Now is crashing as soon as I hit start saying:

Execution error

Server error

 

I've deleted docker.img, recreated everything.. same stuff, every other container is working as before except for plex..

 

Ok found out what happened. When I moved to unraid 6.9.2 from 6.8.3 I read that we now had full support for hw acceleration with the iGPU of intel series 9 cpus (i have a i3 9100).

 

Therefore I (wrongly) thought I could remove modprobe i915 + chmod from the config/go file. I did that but I never restarted the server.

 

Today I restarted my server and Plex could no longer use the --device=/dev/dri I previously added to the docker template to make use of hw transcoding.

 

To fix my problem I simply ran

Quote

touch /boot/config/bodprobe.d/i915.conf

 

and restarted the server

Edited July 15, 2021 by Blaz0r

[pevo01]

21 hours ago, pevo01 said:

I tried the binhex container and copied my config across and I get the same error so it seems like it is not an issue with the latest linuxserver.io update. Either my system is having issues or my database is corrupt. 

I downgraded my linuxserver docker to amd64-version-1.23.3.4707-ebb5fe9f3 (previous version) and it is now working perfectly...

[Antivanity]

After i updated, my plex server is no longer accessible via wan. I get the following error when trying to connect remotely:

 

app.plex.tv is unable to connect to "My Server" securely

 

Checking the plex server settings under "Settings > Server > Network", i have "secure connections" set to "preferred". I've tried all the settings to no good outcome.

 

 

EDIT: Looks like plex server are having problems: https://status.plex.tv/

Edited July 18, 2021 by Antivanity

[Omid]

Same issue here. Plex randomly became unreachable and I now see the following in logs:

 

 

[services.d] starting services
[services.d] done.
Starting Plex Media Server.
Critical: libusb_init failed

 

Created 1 week ago, but I know Plex has been working up until an hour ago. I tried a restart and also manually updated Plex (I auto update every 7d anyways).

I see the same in logs.

 

At this point, I'm hoping @Antivanity is correct here; it could be due to issues at Plex: https://status.plex.tv/incidents/jhn0629l9pzb

Although I can't understand how such a DNS outage would affect the bootstrapping of the local server app...

 

[sittingmongoose]

Having an issue with my p2000 not being used when HDR tonemapping is enabled in Plex.  When I enable hdr tonemapping it starts using my iGPU which i dont even have outlined in my docker template...With hdr tonemapping disabled my p2000 works as expected.  Im running the newest nvidia driver, newest plex server beta from linuxserver with plexpass.

 

Im using unraid 6.9.2, plex server beta 1.23.5.484, nvidia driver v470.57.02

Edited July 20, 2021 by sittingmongoose

[Ntouchable]

@gracey400 @pevo01

 

Looks like I am having the same issue. Have either of you managed to find a solution?

 

I have tried restoring an older backup, but it didn't make any difference.

 

Edited July 20, 2021 by Ntouchable

[Abhi]

Anyone else having issues lately where any movie you watch it keeps skipping forward a few seconds randomly?

 

EDIT: Fixed by following these steps

 

Visit https://app.plex.tv/ 151

Click on the Settings icon in the Plex Web header

Click Show Advance within the Settings view

Click on Debug within the Settings view left-side bar

Within the settings view you’ll see a Use alternate streaming protocol for video playback checkbox

Check that checkbox, save settings

Edited July 21, 2021 by Abhi

[Bolagnaise]

On 6/21/2021 at 6:18 AM, CriticalMach said:

Server Version#: 1.23.3.4706
Player Version#: 4.57.4
 

Plex Media Server 5

Plex Media Server 4

Plex Media Server 3

Plex Media Server 2

Plex Media Server 1

Plex Media Server

 

LSIO Plex Docker Log

 

Starting with the last attachment, the plex docker log, I started getting "decoder information: 249" messages repeating several hundred times, followed by "unsupported format change", and finally "udc input failed with 1001" with a few of the unsupported format and no data written messages sprinkled in.

 

I've attached the unraid plex docker log as well as all of my plex media server logs going back to about 1am eastern time.

I do not have automatic library updates turned on.

 

My OS is unraid 6.9.2 with the linuxserver plex docker container set to latest and I am a plexpass subscriber. I am also using an nvidia GTX 1660 with the container for hardware transcoding. My transcode directory is /tmp.

 

I'll appreciate any help that I can get!

Plex Media Server.log 6.52 MB · 0 downloads plex docker log.log 2.93 MB · 0 downloads Plex Media Server.1.log 10 MB · 0 downloads Plex Media Server.2.log 10 MB · 0 downloads Plex Media Server.3.log 10 MB · 0 downloads Plex Media Server.4.log 10 MB · 0 downloads Plex Media Server.5.log 10 MB · 0 downloads

 

i’m having the exact same issue.

[darknavi]

Hey all! I am jumping on the bandwagon to report my Plex server seems to start up, but then crashes over and over again very often.  In the docker logs I see this over and over again:

 

libc++abi: terminating with uncaught exception of type soci::soci_error: Cannot begin transaction. database is locked
****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /config/Library/Application Support/Plex Media Server/Crash Reports/1.23.6.4810-15ce0e21a/PLEX MEDIA SERVER/8575f75a-9267-434f-35d880a7-f0e79b44.dmp
Sqlite3: Sleeping for 200ms to retry Starting Plex Media Server.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
libc++abi: terminating with uncaught exception of type soci::soci_error: Cannot begin transaction. database is locked
****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /config/Library/Application Support/Plex Media Server/Crash Reports/1.23.6.4810-15ce0e21a/PLEX MEDIA SERVER/1bacac55-0edc-4204-144f91a3-3aecb0db.dmp
Sqlite3: Sleeping for 200ms to retry Starting Plex Media Server.

 

Any ideas?

[darknavi]

I updated the `VERSION` variable from "latest" to "1.23.3.4707-ebb5fe9f3" (I just looked through their tags which have Plex server versions, this is from ~2 weeks ago) and every thing seems better.  Error spew in the docker/Unraid logs went away.

 

Not sure what's up with latest PMS, but at least this works for now.

[Bolagnaise]

Yep can also confirm version 1.23.3.4707-ebb5fe9f3 stops the crashing loop. 

[Bolagnaise]

https://forums.plex.tv/t/dead-in-the-water-after-version-1-23-6-4810-update-windows-10/730786/20

 

 

[Presjar]

Hi,

 

I'm setting up a new server with the 11600 CPU.

I get this log from the plex docker when trying to hardware convert with HDR to SDR tone mapping. The image also has corruptions (see attached image). Intel_gpu_top shows very high gpu usage. 70-80% Video, 30% Render.

 

beignet-opencl-icd: no supported GPU found, this is probably the wrong opencl-icd package for this hardware (If you have multiple ICDs installed and OpenCL works, you can ignore this message)

 

I'm using Unraid 6.9.2.

I am NOT running any i915 file in /boot/config/modprobe.d or modification to the go file.

 

I only installed intel-gpu-top plugin and rebooted the server.

 

The plex docker image I am using is ghcr.io/linuxserver/plex

Using tag latest

My render location is /tmp

Hardware dev/dri passthrough to docker is on.

 

Any assistance regards clearing the transcode image corruptions and the open-cl error would be most appreciated.

 

Edit: I also tried setting an older static plex docker image as suggested in another post. plex:version-1.22.0.4163-d8c4875dd. Still the same result with HDR to SDR on

 

I posted this in another subforum also.

[sittingmongoose]

18 minutes ago, Presjar said:

Hi,

 

I'm setting up a new server with the 11600 CPU.

I get this log from the plex docker when trying to hardware convert with HDR to SDR tone mapping. The image also has corruptions (see attached image). Intel_gpu_top shows very high gpu usage. 70-80% Video, 30% Render.

 

beignet-opencl-icd: no supported GPU found, this is probably the wrong opencl-icd package for this hardware (If you have multiple ICDs installed and OpenCL works, you can ignore this message)

 

I'm using Unraid 6.9.2.

I am NOT running any i915 file in /boot/config/modprobe.d or modification to the go file.

 

I only installed intel-gpu-top plugin and rebooted the server.

 

The plex docker image I am using is ghcr.io/linuxserver/plex

Using tag latest

My render location is /tmp

Hardware dev/dri passthrough to docker is on.

 

Any assistance regards clearing the transcode image corruptions and the open-cl error would be most appreciated.

 

Edit: I also tried setting an older static plex docker image as suggested in another post. plex:version-1.22.0.4163-d8c4875dd. Still the same result with HDR to SDR on

 

I posted this in another subforum also.

Very possibly a driver issue.  UnRAIDs linux drivers are very behind and the xe graphics are very different.  

[Presjar]

39 minutes ago, sittingmongoose said:

Very possibly a driver issue.  UnRAIDs linux drivers are very behind and the xe graphics are very different.  

Oh I see. Because it's a UHD750 the same driver as the lower end 11th gen 730 and 10th gen 630 (i915 Driver) is not working correctly?

[sittingmongoose]

19 minutes ago, Presjar said:

Oh I see. Because it's a UHD750 the same driver as the lower end 11th gen 730 and 10th gen 630 (i915 Driver) is not working correctly?

It’s very possible, there were a lot of issues supporting 9000 series for a while on unRAID for the same reason.  hopefully I’m wrong though.  Someone will hopefully chime in.

[nerbonne]

I keep getting "Not Authorized" error when I try to install a new (second) instance of plex (using the linuxserver repo).  My main server works fine.  Anyone know how to solve this?

 

[Presjar]

Do you need a new PLEX_CLAIM?

 

EDIT

I can also confirm that when using Jellyfin docker container, hardware transcode and tone mapping works correctly on my hardware, so the issues are with Plex, this docker container or a combination.

Edited July 26, 2021 by Presjar

[Body Karate]

On 11/16/2019 at 4:18 PM, saarg said:

Try to delete the codecs folder so Plex downloads the codecs again.

 

OMG!!  Thank you SO much!!  It is July 2021, and this post saved me so much head ache!!  I was experiencing this same issue, and deleting the codecs folder was the FIX!  :-)  Just wanted to express my appreciation!!