[Support] Linuxserver.io - Tautulli

Unraid-arr · December 4, 2023

Error on settings Page (http://tautulli:8181/settings), App loads and works fine. VERSION V2.13.3

If anyone has a clue please let me know. Thanks in advance.

Error !
TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'
</tr> <tr> <td>System Language:</td> <td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td> </tr> <tr> <td>Python Version:</td> <td>${sys.version}</td> </tr>
/app/tautulli/data/interfaces/default/configuration_table.html, line 77:
<td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td>
/app/tautulli/lib/mako/runtime.py, line 936:
callable_(context, *args, **kwargs)
/app/tautulli/lib/mako/runtime.py, line 948:
result = template.error_handler(context, error)
/app/tautulli/lib/mako/runtime.py, line 938:
_render_error(template, context, compat.exception_as())
/app/tautulli/lib/mako/runtime.py, line 916:
_exec_template(inherit, lclcontext, args=args, kwargs=kwargs)
/app/tautulli/lib/mako/runtime.py, line 874:
_render_context(
/app/tautulli/lib/mako/template.py, line 439:
return runtime._render(self, self.callable_, args, data)
/app/tautulli/plexpy/webserve.py, line 143:
return template.render(http_root=http_root, server_name=server_name, cache_param=cache_param,

Edited December 4, 2023 by Unraid-arr
Version added

CarlP · December 7, 2023

Update #3

Ran the docker update and v2.13.4 resolved the issue

Update #2

looks like there is an update for this issue. I'm sure it will be here for us shortly.

Tautulli github

v2.13.4 (2023-12-07)

UI:

Fix: Tautulli configuration settings page not loading when system language is None.

Fix: Login cookie expiring too quickly.

---------------------

(UPDATE #1: downgraded Tautulli v2.13.3 back to Tautulli v2.13.2 to clear the issue linuxserver/tautulli:2.13.2

Waiting for more information about the error)

Same error today after plugin update

UNRAID v 6.12.4

Tautulli v2.13.3

SETTINGS PAGE:

Tautulli Configuration

Error !

TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'

</tr> <tr> <td>System Language:</td> <td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td> </tr> <tr> <td>Python Version:</td> <td>${sys.version}</td> </tr>

/app/tautulli/data/interfaces/default/configuration_table.html, line 77:

<td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td>

/app/tautulli/lib/mako/runtime.py, line 936:

callable_(context, *args, **kwargs)

/app/tautulli/lib/mako/runtime.py, line 948:

result = template.error_handler(context, error)

/app/tautulli/lib/mako/runtime.py, line 938:

_render_error(template, context, compat.exception_as())

/app/tautulli/lib/mako/runtime.py, line 916:

_exec_template(inherit, lclcontext, args=args, kwargs=kwargs)

/app/tautulli/lib/mako/runtime.py, line 874:

_render_context(

/app/tautulli/lib/mako/template.py, line 439:

return runtime._render(self, self.callable_, args, data)

/app/tautulli/plexpy/webserve.py, line 143:

return template.render(http_root=http_root, server_name=server_name, cache_param=cache_param,

Edited December 7, 2023 by CarlP

Unraid-arr · December 7, 2023

On 12/4/2023 at 12:31 PM, Unraid-arr said:

Error on settings Page (http://tautulli:8181/settings), App loads and works fine. VERSION V2.13.3

If anyone has a clue please let me know. Thanks in advance.

Error !
TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'
</tr> <tr> <td>System Language:</td> <td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td> </tr> <tr> <td>Python Version:</td> <td>${sys.version}</td> </tr>
/app/tautulli/data/interfaces/default/configuration_table.html, line 77:
<td>${plexpy.SYS_LANGUAGE + (' (override {})'.format(plexpy.CONFIG.PMS_LANGUAGE) if plexpy.CONFIG.PMS_LANGUAGE else '')}</td>
/app/tautulli/lib/mako/runtime.py, line 936:
callable_(context, *args, **kwargs)
/app/tautulli/lib/mako/runtime.py, line 948:
result = template.error_handler(context, error)
/app/tautulli/lib/mako/runtime.py, line 938:
_render_error(template, context, compat.exception_as())
/app/tautulli/lib/mako/runtime.py, line 916:
_exec_template(inherit, lclcontext, args=args, kwargs=kwargs)
/app/tautulli/lib/mako/runtime.py, line 874:
_render_context(
/app/tautulli/lib/mako/template.py, line 439:
return runtime._render(self, self.callable_, args, data)
/app/tautulli/plexpy/webserve.py, line 143:
return template.render(http_root=http_root, server_name=server_name, cache_param=cache_param,

Thanks for the quick fix on this. Updated today and this issue is fixed.

derjp · January 20

Hey,

i just installed tautulli and startet it up. i was not able to login with my plex user account so i created a tautulli user.

i was able to find my server and choose it from the dropdown with the right name, but if i try to verify it says:

Server found but unable to connect websocket.
Check the logs for errors.

i also was able to fetch a new token, but it always says unable to connect websocket.

in the logs i found this:

Tautulli WebSocket :: Handshake status 401 Unauthorized -+-+- {'x-plex-protocol': '1.0', 'access-control-expose-headers': 'Location, Date', 'access-control-allow-origin': 'https://app.plex.tv', 'vary': 'Origin, X-Plex-Token', 'content-length': '91', 'content-type': 'text/html', 'connection': 'close', 'cache-control': 'no-cache', 'date': 'Sat, 20 Jan 2024 19:01:47 GMT'} -+-+- b'<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>'.

but i dont know what it tells me or what i have to do or change.

anyone can help?

Edited January 20 by derjp

brisimmons105 · February 22

I can't view the UI anymore out of nowhere. Not sure what is going on, this error appears in my logs. Anyone know what is going on?

2024-02-22 14:37:34 - ERROR :: MainThread : Tautulli Database :: Database error: ambiguous column name: on_pause
2024-02-22 14:37:34 - ERROR :: MainThread : Uncaught exception: Traceback (most recent call last):
  File "/app/tautulli/Tautulli.py", line 324, in <module>
    main()
  File "/app/tautulli/Tautulli.py", line 247, in main
    plexpy.start()
  File "/app/tautulli/plexpy/__init__.py", line 572, in start
    notifiers.check_browser_enabled()
  File "/app/tautulli/plexpy/notifiers.py", line 4484, in check_browser_enabled
    for n in get_notifiers():
             ^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/notifiers.py", line 510, in get_notifiers
    result = db.select(
             ^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 455, in select
    sql_results = self.action(query, args).fetchall()
                  ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 433, in action
    sql_result = c.execute(query, args)
                 ^^^^^^^^^^^^^^^^^^^^^^
sqlite3.OperationalError: ambiguous column name: on_pause

Traceback (most recent call last):
  File "/app/tautulli/Tautulli.py", line 324, in <module>
    main()
  File "/app/tautulli/Tautulli.py", line 247, in main
    plexpy.start()
  File "/app/tautulli/plexpy/__init__.py", line 572, in start
    notifiers.check_browser_enabled()
  File "/app/tautulli/plexpy/notifiers.py", line 4484, in check_browser_enabled
    for n in get_notifiers():
             ^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/notifiers.py", line 510, in get_notifiers
    result = db.select(
             ^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 455, in select
    sql_results = self.action(query, args).fetchall()
                  ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 433, in action
    sql_result = c.execute(query, args)
                 ^^^^^^^^^^^^^^^^^^^^^^
sqlite3.OperationalError: ambiguous column name: on_pause

Moussa · February 28

On 2/22/2024 at 7:42 PM, brisimmons105 said:

I can't view the UI anymore out of nowhere. Not sure what is going on, this error appears in my logs. Anyone know what is going on?

2024-02-22 14:37:34 - ERROR :: MainThread : Tautulli Database :: Database error: ambiguous column name: on_pause
2024-02-22 14:37:34 - ERROR :: MainThread : Uncaught exception: Traceback (most recent call last):
  File "/app/tautulli/Tautulli.py", line 324, in <module>
    main()
  File "/app/tautulli/Tautulli.py", line 247, in main
    plexpy.start()
  File "/app/tautulli/plexpy/__init__.py", line 572, in start
    notifiers.check_browser_enabled()
  File "/app/tautulli/plexpy/notifiers.py", line 4484, in check_browser_enabled
    for n in get_notifiers():
             ^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/notifiers.py", line 510, in get_notifiers
    result = db.select(
             ^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 455, in select
    sql_results = self.action(query, args).fetchall()
                  ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 433, in action
    sql_result = c.execute(query, args)
                 ^^^^^^^^^^^^^^^^^^^^^^
sqlite3.OperationalError: ambiguous column name: on_pause

Traceback (most recent call last):
  File "/app/tautulli/Tautulli.py", line 324, in <module>
    main()
  File "/app/tautulli/Tautulli.py", line 247, in main
    plexpy.start()
  File "/app/tautulli/plexpy/__init__.py", line 572, in start
    notifiers.check_browser_enabled()
  File "/app/tautulli/plexpy/notifiers.py", line 4484, in check_browser_enabled
    for n in get_notifiers():
             ^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/notifiers.py", line 510, in get_notifiers
    result = db.select(
             ^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 455, in select
    sql_results = self.action(query, args).fetchall()
                  ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/tautulli/plexpy/database.py", line 433, in action
    sql_result = c.execute(query, args)
                 ^^^^^^^^^^^^^^^^^^^^^^
sqlite3.OperationalError: ambiguous column name: on_pause

The solution posted in https://github.com/Tautulli/Tautulli/issues/2183#issuecomment-1783969324 worked for me if you're comfortable with running commands on a sqlite database.

Schicksal · June 7

Hi,

my tautulli doesn't track anymore.

The Plex server is OK. Tautulli don't tells me any failure with the communication.

The last tracked changes are two months ago. Did anything change and i need to do something manually?

───────────────────────────────────────
GID/UID
───────────────────────────────────────

User UID:    99
User GID:    100
───────────────────────────────────────

[custom-init] No custom files found, skipping...
2024-06-02 11:54:32 - INFO :: MainThread : Starting Tautulli v2.14.2
2024-06-02 11:54:32 - INFO :: MainThread : [Docker] Linux 5.19.17-Unraid (#2 SMP PREEMPT_DYNAMIC Wed Nov 2 11:54:15 PDT 2022 - Alpine Linux 3.19.1)
2024-06-02 11:54:32 - INFO :: MainThread : Europe/Berlin (UTC+0200)
2024-06-02 11:54:32 - INFO :: MainThread : Language None / Encoding UTF-8
2024-06-02 11:54:32 - INFO :: MainThread : Python 3.11.9 (main, Apr 14 2024, 13:40:00) [GCC 13.2.1 20231014]
2024-06-02 11:54:32 - INFO :: MainThread : SQLite 3.44.2
2024-06-02 11:54:32 - INFO :: MainThread : Program Dir: /app/tautulli
2024-06-02 11:54:32 - INFO :: MainThread : Config File: /config/config.ini
2024-06-02 11:54:32 - INFO :: MainThread : Database File: /config/tautulli.db
2024-06-02 11:54:32 - INFO :: MainThread : Checking if the database upgrades are required...
2024-06-02 11:54:32 - INFO :: MainThread : Checking if configuration upgrades are required...
2024-06-02 11:54:32 - INFO :: MainThread : Retrieving latest version information from GitHub
2024-06-02 11:54:32 - DEBUG :: MainThread : Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/commits/master
2024-06-02 11:54:32 - DEBUG :: MainThread : Latest version is 795d568df2431c14ae4a2d1e1ee7716c94d07e0e
2024-06-02 11:54:32 - INFO :: MainThread : Comparing currently installed version with latest GitHub version
2024-06-02 11:54:32 - DEBUG :: MainThread : Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/compare/v2.14.2...795d568df2431c14ae4a2d1e1ee7716c94d07e0e
2024-06-02 11:54:32 - DEBUG :: MainThread : In total, 0 commits behind
2024-06-02 11:54:32 - INFO :: MainThread : Tautulli is up to date
2024-06-02 11:54:32 - INFO :: Thread-1 (startup_refresh) : Tautulli PlexTV :: Requesting resources for server...
2024-06-02 11:54:32 - INFO :: Thread-1 (startup_refresh) : Tautulli PlexTV :: Pinging Plex.tv to refresh token.
2024-06-02 11:54:32 - INFO :: MainThread : Tautulli NotificationHandler :: Starting background notification handler (2 threads).
2024-06-02 11:54:33 - INFO :: MainThread : Tautulli WebStart :: Initializing Tautulli web server...
2024-06-02 11:54:33 - INFO :: MainThread : Tautulli WebStart :: Thread Pool Size: 10.
2024-06-02 11:54:33 - INFO :: MainThread : Tautulli WebStart :: Starting Tautulli web server on http://0.0.0.0:8181/
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Config :: Writing configuration to file
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli PlexTV :: Using user-defined URL.
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli PlexTV :: Selected server: Patflix (http://10.0.0.10:32400) (Linux - Version 1.40.2.8395-c67dce28e)
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Config :: Writing configuration to file
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Users :: Requesting users list refresh...
2024-06-02 11:54:33 - INFO :: MainThread : [02/Jun/2024:11:54:33] ENGINE Serving on http://0.0.0.0:8181
2024-06-02 11:54:33 - INFO :: MainThread : Tautulli is ready!
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Users :: Users list refreshed.
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Libraries :: Requesting libraries list refresh...
[ls.io-init] done.
2024-06-02 11:54:33 - DEBUG :: Thread-1 (startup_refresh) : Tautulli Pmsconnect :: No library data.
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Config :: Writing configuration to file
2024-06-02 11:54:33 - INFO :: Thread-1 (startup_refresh) : Tautulli Libraries :: Libraries list refreshed.
2024-06-05 19:33:24 - INFO :: CP Server Thread-13 : Tautulli Config :: Writing configuration to file
2024-06-07 08:15:38 - INFO :: CP Server Thread-13 : Tautulli Config :: Writing configuration to file

thanks for any help

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