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Faulty Drive detected twice in 2 weeks, SMART report showed no noticeable issues


wk20a

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Posted

hi guys looking for some help again. I have a drive that has shown the Red status twice now in two weeks. The first time it happened, I pulled the reports and the SMART report did not show any attributes that would indicate an issue. So I rebuilt the drive, and since I was running v5.0, decided I would complete the upgrade as well.

 

Now I just upgrade to V6 and after I forgot to shutdown the dockers before a trying to stop the array, I started a parity check and in the midst of it, it stopped and showed a Red status on the same drive again.

 

Can someone help me take a look to see if I missed anything? Is my drive officially dead?

WDC_WD5000AAKS-00YGA0_WD-WCAS83025655-diagnostics-20151114.txt

Posted

couldn't attach the full syslog due to size but here is the last entries:

 

Nov 14 00:46:54 wilS-tower kernel: md: disk2: ATA_OP e0 ioctl error: -5

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:04 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Nov 14 00:47:17 wilS-tower kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

Posted

The disk dropped offline, can’t do a SMART report like that, if you haven’t rebooted since the redball capture the entire syslog (or better yet tools > diagnostics).

 

Then power off server, power on and try again a SMART report on that disk.

 

Posted

here is the smart report. but I can't copy the syslog as the file is too big

...better yet tools > diagnostics...

 

How does that help? The syslog is 448kb and the forum attachment limit is 192kb?

Posted

Is the size of the syslog file that you quote the size before or after it has been compressed using zip?

 

The diagnostic command uses zip which significantly reduces the size of the saved syslog file, as well as the other files it packages up for analysis.

 

Have you tried running the diagnostic command to see what size file it produces?

Posted

Based on the SMART report disk looks healthy, but keep an eye on this value:

 

199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       26

 

If it keeps increasing check your sata cable/connections.

 

Without the diagnostics can’t say much more, but a healthy SMART report does not always equals an healthy disk, just recently had to replace a 3TB WD green that would go offline once in a while and SMART info also looked healthy, confirmed by using the disk on a different server and having the same issue, if you can’t do that try to connect it to a different controller (also use different power and sata cables)

 

Posted

SMART Self-test log structure revision number 1

No self-tests have been logged.  [To run self-tests, use: smartctl -t]

 

Turn off the spindown timer on this particular drive.

Then issue a smart long test.  The short test is insufficient.

Review the log after the completion of the test.

 

According to this value, it will take almost 3 hours.

 

Extended self-test routine

recommended polling time:    ( 154) minutes.

Pending sectors sometimes do not show up until you scan the surface.

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