Hi, I've run into a weird issue with my plex libraries. All of a sudden I am unable to access my TV library from android tv and my android phone app. I thought that the issue was isolated to the apps but have now noticed that home screen on the web app shows unreachable for on deck, recently added, etc. I am still able to watch movies and tv libraries on the web app but not on the android app. Attached is my log file. If anyone has any ideas it would be greatly appreciated. 

Plex Media Server.log

HELP!
My PMS keeps breaking down, and says "offline" but in the konsol I can se it Is still running, its some kind of db error.

Only way I can fix it is to remove the db af tage the 3 day old backup.

 

this happens 4-7 times a weak PLEASE HELP!

1 minute ago, iHoller said:

HELP!
My PMS keeps breaking down, and says "offline" but in the konsol I can se it Is still running, its some kind of db error.

Only way I can fix it is to remove the db af tage the 3 day old backup.

 

this happens 4-7 times a weak PLEASE HELP!

see Q3-Q5 in the following link:-

https://github.com/binhex/documentation/blob/master/docker/faq/plex.md

I am having an issue and I'm not sure what is going on. I recently started having issues with permissions where I would get the message that I do not have permission to access the server. To troubleshoot I backed up my config and wiped out the docker and started from scratch, but using the docker image I get either this error "No soup for you! The server you're trying to access doesn't want to let you in. Make sure you're signed in as a user with access to this server."

To test further I installed PMS under windows and was able to log in and claim the server with no issues.

 

Attached are the Server logs from a fresh install of the docker image and me attempting to login and claim it.

What is going on?

 

Plex Media Server.1.log Plex Media Server.log

22 hours ago, Niksal12 said:

I am having an issue and I'm not sure what is going on. I recently started having issues with permissions where I would get the message that I do not have permission to access the server. To troubleshoot I backed up my config and wiped out the docker and started from scratch, but using the docker image I get either this error "No soup for you! The server you're trying to access doesn't want to let you in. Make sure you're signed in as a user with access to this server."

To test further I installed PMS under windows and was able to log in and claim the server with no issues.

 

Attached are the Server logs from a fresh install of the docker image and me attempting to login and claim it.

What is going on?

 

Plex Media Server.1.log 389.29 kB · 0 downloads Plex Media Server.log 57.22 kB · 0 downloads

Ok so I got it working again. I had to boot unraid into the GUI mode and use the built in web browser to go to localhost:32400/web in order to login and claim the server. I think that this is because I was on a different vlan when trying to claim the server. Server was on xxx.xxx.2.xxx and I was on xxx.xxx.1.xxx.

Can anyone tell me why my plex server has become unreachable? Thanks!

tower-diagnostics-20191117-0017.zip

Plex Media Server.zip

Edited November 17, 20196 yr by hypergolic

Hello - i've been using this container for a while and just recently started having a problem. It seems that I can no longer get metadata for TV Shows. Movies work fine. Looking at the logs, I see a lot of these: 

 

2019-11-16 23:52:19,761 (14ec6e274700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>
2019-11-16 23:52:19,765 (14ec6f77e700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>
2019-11-16 23:52:19,766 (14ec6e274700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/81189-7.jpg'
2019-11-16 23:52:19,768 (14ec6e073700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>
2019-11-16 23:52:19,769 (14ec6f77e700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/81189-11.jpg'
2019-11-16 23:52:19,773 (14ec6e073700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/81189-9.jpg'
2019-11-16 23:52:19,787 (14ec6e475700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>
2019-11-16 23:52:19,790 (14ec6e475700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/81189-17.jpg'
2019-11-16 23:52:19,848 (14ec6f77e700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>
2019-11-16 23:52:19,848 (14ec6e274700) :  INFO (__init__:1079) - <urlopen error [SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:590)>

 

I did some googling and this thread https://forums.plex.tv/t/https-broken/216635/18 in Plex forums mentioned that SSL was broken within Plex. I don't understand why this recently stopped working. I thought it was my database, so I deleted all of it, and re-added all libraries but same problem. 

I have also tried other Plex containers and have the same issue. 

Any ideas? 

I know that there have been problems on thetvdb web site this weekend - maybe that is the source of your messages?

TVDB Api is foobared again.  https://forums.thetvdb.com/viewtopic.php?f=122&t=60101&start=10

 

They are really starting to become unreliable.  In the last week i've had about 5 series with TBA in the title.  This causes Sonarr to not import the file.

 

Plex surely has the manpower now to build their own meta data api...

Looks like it's fixed! Mine's pulling now. 

Anyone know if Plex Media Server 1.18.2.2041 is available through the Plex Pass docker yet? Forcing an Update to the docker through unRAID doesn't seem to do anything. Thanks 🙂

This container has been working great for me, but then I updated and now when I try to use the web interface it refuses to connect and no apps seem to be able to connect, I tried other plex containers and even downgrading this one and I keep having the same issues. Any help would be appreciated.

deepthought-diagnostics-20191122-0529.zip

6 hours ago, Piltdownman said:

This container has been working great for me, but then I updated and now when I try to use the web interface it refuses to connect and no apps seem to be able to connect, I tried other plex containers and even downgrading this one and I keep having the same issues. Any help would be appreciated.

deepthought-diagnostics-20191122-0529.zip 107.6 kB · 1 download

check q3-q5 from the following link to see if you have the db corruption issue:-

https://github.com/binhex/documentation/blob/master/docker/faq/plex.md

 

p.s. the answer is 42

Edited November 22, 20196 yr by binhex

7 hours ago, Piltdownman said:

This container has been working great for me, but then I updated and now when I try to use the web interface it refuses to connect and no apps seem to be able to connect, I tried other plex containers and even downgrading this one and I keep having the same issues. Any help would be appreciated.

deepthought-diagnostics-20191122-0529.zip 107.6 kB · 1 download

You have completely filled your cache. Possibly it is corrupt. And your appdata share is cache-no, with some of it on cache and some of it scattered across the array. You actually have a fairly large cache so it shouldn't be a problem but you let things get out of hand somehow and then maybe you changed appdata to cache-no trying to fix it.

 

Stop all writes to your server until you get this fixed. Leave appdata cache-no for now until you can make some room on cache.

 

You have some other shares currently with files on cache. These are all cache-yes (good) and anonymized in the Diagnostics as

 

D--------------s

M---a

S---f

 

Run mover to get all of these moved to the array then when mover completes post new diagnostics.

Regarding the TVDB API issue, it looks like the Plex folks have released a new version that addresses this, version 1.18.2.2058 which fixes the agent. Is there a way to update the server without waiting for the container to be updated?

18 minutes ago, Barbadus said:

Regarding the TVDB API issue, it looks like the Plex folks have released a new version that addresses this, version 1.18.2.2058 which fixes the agent. Is there a way to update the server without waiting for the container to be updated?

 

I would not try it, but I believe you can ssh into the container, 

source or reinstall aur ( https://github.com/stuartpb/aur.sh ), which seems to have the latest plex pass version: https://aur.archlinux.org/packages/plex-media-server-plexpass ).

I'm sure you can upgrade or force install the package.

I just don't hotfix my containers...high effort, high risk of doing something not intended.

4 minutes ago, paperblankets said:

which seems to have the latest plex pass version

no it doesnt, its flagged out of date, as soon as that updates the build will commence, just hold tight guys, im sure it will be 'soon'.

3 minutes ago, paperblankets said:

 

I would not try it, but I believe you can ssh into the container, 

source or reinstall aur ( https://github.com/stuartpb/aur.sh ), which seems to have the latest plex pass version: https://aur.archlinux.org/packages/plex-media-server-plexpass ).

I'm sure you can upgrade or force install the package.

I just don't hotfix my containers...high effort, high risk of doing something not intended.

Yeah, that seems more involved than what I thought might be possible. Looks like I'll be waiting on the container update then! Thanks!

Yeah, that seems more involved than what I thought might be possible. Looks like I'll be waiting on the container update then! Thanks!

And it got updated, told ya it wouldn't be long [emoji16] check for updated image

Sent from my CLT-L09 using Tapatalk

3 hours ago, binhex said:

no it doesnt, its flagged out of date, as soon as that updates the build will commence, just hold tight guys, im sure it will be 'soon'.

Idk what to say there. I see 2019-11-22 17:50 was the last package time (well after when I made my comment if I'm handling timezones properly), but I pulled on that repo (https://aur.archlinux.org/plex-media-server-plexpass.git) before posting and I had gotten updates that I _swear_ were a new release.

 

Either way though I'm not under pressure to get this release on my server. I was just trying to illustrate to @Barbadus where he would look if he wanted to take the container update into his own hands.

Edited November 22, 20196 yr by paperblankets
Grammar, clarification

Just updated to the new version.  Fixed my poster problem!

I am having issues with Plex not updating the library when new files are added or a manual library scan.  I deleted and reinstalled the docker, thinking there was something corrupt there, no difference.  I have attached the Plex log and system log.

 

Thanks in advance for the assistance.

 

SH

 

 

Plex Media Server.log.zip hal-9000-syslog-20191207-1335.zip

I'm having a problem with RADARR and Plex.  RADARR is properly downloading my files, and importing them to my media library.  However, when Plex does it's scan for the new data, it has started to merge the new file with an existing one.  In other words, the first time I caught it, I had three extra movie files merged in with FURY.  All the extra movies were in their proper directories, but for some reason Plex's scanner kept importing them into Fury's database.  It was a simple matter to split them, and then Fix Match, but...it shouldn't be happening at all.

 

Any ideas?

On 12/7/2019 at 2:36 PM, ShangHangin said:

I am having issues with Plex not updating the library when new files are added or a manual library scan.  I deleted and reinstalled the docker, thinking there was something corrupt there, no difference.  I have attached the Plex log and system log.

 

Thanks in advance for the assistance.

 

SH

 

 

Plex Media Server.log.zipUnavailable hal-9000-syslog-20191207-1335.zipUnavailable

Im having the same problem

 

Found this in Plex Media Scanner.log

Dec 20, 2019 18:21:57.778 [0x14f2fa5a6740] ERROR - SQLITE3:(nil), 1, table media_items has no column named color_trc in "insert into media_items (library_section_id,section_location_id,metadata_item_id,type_id,width,height,size,duration,bitrate,container,video_codec,audio_codec
Dec 20, 2019 18:21:57.779 [0x14f2fa5a6740] ERROR - Exception inside transaction (inside=1) (../Library/MetadataItem.cpp:3572): sqlite3_statement_backend::prepare: table media_items has no column named color_trc for SQL: insert into media_items (library_section_id,section_location_id,metadata_item_id,type_id,width,height,size,duration,bitrate,container,video_codec,audio_codec,display_aspect_ratio,frames_per_second,audio_channels,interlaced,source,hints,display_offset,settings,created_at,updated_at,optimized_for_streaming,deleted_at,media_analysis_version,sample_aspect_ratio,proxy_type,extra_data,channel_id,begins_at,ends_at,color_trc) values (:media_items_library_section_id,:media_items_section_location_id,:media_items_metadata_item_id,:media_items_type_id,:media_items_width,:media_items_height,:media_items_size,:media_items_duration,:media_items_bitrate,:media_items_container,:media_items_video_codec,:media_items_audio_codec,:media_items_display_aspect_ratio,:media_items_frames_per_second,:media_items_audio_channels,:media_items_interlaced,:media_items_source,:media_items_hints,:media_items_display_offset,:media_items_settings,:media_items_created_at,:media_items_updated_at,:media_items_optimized_for_streaming,:media_items_deleted_at,:media_items_media_analysis_version,:media_items_sample_aspect_ratio,:media_items_proxy_type,:media_items_extra_data,:media_items_channel_id,:media_items_begins_at,:media_items_ends_at,:media_items_color_trc)
Dec 20, 2019 18:21:57.779 [0x14f2fa5a6740] ERROR - Exception assimilating media item in chronohd-ronja720: sqlite3_statement_backend::prepare: table media_items has no column named color_trc for SQL: insert into media_items (library_section_id,section_location_id,metadata_item_id,type_id,width,height,size,duration,bitrate,container,video_codec,audio_codec,display_aspect_ratio,frames_per_second,audio_channels,interlaced,source,hints,display_offset,settings,created_at,updated_at,optimized_for_streaming,deleted_at,media_analysis_version,sample_aspect_ratio,proxy_type,extra_data,channel_id,begins_at,ends_at,color_trc) values (:media_items_library_section_id,:media_items_section_location_id,:media_items_metadata_item_id,:media_items_type_id,:media_items_width,:media_items_height,:media_items_size,:media_items_duration,:media_items_bitrate,:media_items_container,:media_items_video_codec,:media_items_audio_codec,:media_items_display_aspect_ratio,:media_items_frames_per_second,:media_items_audio_channels,:media_items_interlaced,:media_items_source,:media_items_hints,:media_items_display_offset,:media_items_settings,:media_items_created_at,:media_items_updated_at,:media_items_optimized_for_streaming,:media_items_deleted_at,:media_items_media_analysis_version,:media_items_sample_aspect_ratio,:media_items_proxy_type,:media_items_extra_data,:media_items_channel_id,:media_items_begins_at,:media_items_ends_at,:media_items_color_trc)

 

Googled it and found:

https://forums.plex.tv/t/1-18-2-2058-and-table-media-items-has-no-column-named-color-trc-error/497167

 

Seems it's a plex problem and  reverting to 1.17 will fix it, gonna try it later.

 

edit:

reverted to 1.17.0.1841-1-01 and now everything works again

Edited December 20, 20196 yr by Neis
updated

is 2171 going to be available soon? asking for a friend. 😁