March 13, 201610 yr Hello, i´m using unraid 6.1.9 an since a few hours i have the problem that i can access the webUI for a few clicks, and then it becomes laggy and slow and than nothing happends on the WebUI. The Data is accessible, the shares are working fine, only the webUI is down. I try an other usb Stick, same Problem, i try other browsers, same problem. I started with a complete new installation, same Problem. Now i think it could be a hardware problem, any tips where to start searching? Until today a 30 day trail and the current basic installation worked fine... greets Ronny [solved] Antivirus Pro Webguard caused my Problem. After turning it off everything works fine again.
March 14, 201610 yr Author Short update: I switched the Ram and the cpu. Same problem. I always use Chrome to access the dashboard, I don't think Chrome force the problems. Console works fine, the shares also. Could the Mainboard be broken? It is an old wolfdale board with an E8500 cpu. Easily 10 years old... Ronny
March 14, 201610 yr Community Expert First, post your diagnostics file ("Tools', "Diagnostics') Second, give us a complete list of your hardware MB, CPU, RAM and HDs. Third, a list of all plugins, dockers and VMs would be useful.
March 14, 201610 yr I get this at times and go into task manager and firefox is using a TON of memory. Restart the browser and everything is back to normal. My "assumption" is a memory leak somewhere - but I am guessing here One thing I noticed if notifications are left active - after a while it gets slow until I remove/archive them.... Myk
March 14, 201610 yr Author Thanks a lot for trying to help me. I just test unraid with my Core I5 desktop and everything works perfect. I think i have to by some new hardware... Greets Ronny
March 17, 201610 yr Author First, post your diagnostics file ("Tools', "Diagnostics') Second, give us a complete list of your hardware MB, CPU, RAM and HDs. Third, a list of all plugins, dockers and VMs would be useful. So, new hardware, same problems: System is a MSI H81M-P33 with a Core i3 4170, 4GB Crucial Ram, 2 HDD Hitachi Deskstar 7K3000 3TB. Docker is enabled, but no Docker Apps are running. I installed the community Apps and the PreClear Plugin. Thats all. Diagnostics file is attached. I thought Chrome would cause my problems, so i used Firefox and start a parity sync and at this moment the WebUI freeze complete. 10 min. later the WebUI is back and can be used. I think i don´t had these problems with the 6.1.8 trail i used. I hope anyone can help me to solve this annoying problem. Greets Ronny unraid-diagnostics-20160317-2205.zip
March 17, 201610 yr Community Expert Go to 'Settings', 'Display Settings' and see what is the setting is for the 'Page update frequency:' parameter. (Clicking on the 'Help' button will provide some assistance as to how this setting affects performance. I have checked the 'disable page updates while parity operation is running' option on both of my server. But I seldom 'watch' or try to interact with the GUI when any parity operation is running.)
March 17, 201610 yr Author I changed the update frequency to regular, but the problems are the same. I changed the USB Stick to the one with the trial version and i changed the psu but nothing helps. In fact the complete hardware is different and nothing helps. Just tryd to stop the array and the UI freeze. I add the picture to this post...
March 17, 201610 yr Author One more detail: If I access the WebUI with my Android phone everything works fine and super fast. After changing nearly the complete hardware,the Unraid server must be fine. Can my desktop cause this issue? Antivirus software or something like that? I'm running Windows 10 with Avira Antivirus Pro and I have the freezes with Chrome and Firefox.
March 18, 201610 yr Community Expert I changed the update frequency to regular, but the problems are the same. I changed the USB Stick to the one with the trial version and i changed the psu but nothing helps. In fact the complete hardware is different and nothing helps. Just tryd to stop the array and the UI freeze. I add the picture to this post... Look at the the bottom right-center side of the screen capture. It says "Screen refresh in 10 Sec". Think that might make the GUI appear to be frozen and/or slow??? Do you have issues on other GUI tabs and what does it say in that spot?
March 18, 201610 yr Author "Screen refresh in 10 Sec" is showing because i set screen refresh time from real-time to regular. Countdown starts alway new but nothing happend. UI is still unresponsive. Only if i press the "help" Button, help pops up. Popups like Info dos´n work. I think there is no commection to the Unraid Server. Next Problem is that the power switch on the server also dosn´t work when the system hangs. How can i shut down the Server savely via command line? I tried the shutdown command at the console but i don´t know how are the parameters have to be. Try to uninstall Antivirus Pro this evening, i just tested with Edge instead of Chrome/Firefox with Antivirus Plugin and it seems that it worked fine.
March 18, 201610 yr Community Expert Let's see if I have this correct. First, you are running Windows 10. On that computer, the GUI works fine with Edge but not with Chrome or Firefox. Second, you have an Android phone and the GUI works fine with that. (I assume that you are using Chrome on that...) So it would now appear that you have an issue with Chrome and Firefox only in Window 10. What plugins have you installed on those two browsers on the Win10 computer? Ad Blockers have given problems to some folks in the past... And also Popup Blockers. Try disabling all plugins temporary and see what happens. As you have probably figured out, you do have one solution: To use Edge. (But I can understand your reluctance to make that switch.)
March 18, 201610 yr Author Yes you understand my situation right. I don´t use Chrome on my phone, i use Dolphin Browser. I think i have to use Edge to access the GUI. Although i like to know where the freezes come from. Do you know how a shutdown command should look like? I try´d to shut down the server from console but i´m to stupid to know how...
March 18, 201610 yr Do you have more than 1 NIC (Network Adapter) ? I find out that using 2 NIC bounded seems to make it unreliable (slow or unresponsive) from time to time. If you use 2 NIC, try with using only 1 NIC.
March 18, 201610 yr Author No, i use only one NIC. It´s really curious, my freeze Problems came from one moment to another and i don´t know what happend between. I used a 30 day trail without one problem, bought unraid an short after that the problems start.
March 18, 201610 yr Community Expert Do you know how a shutdown command should look like? I try´d to shut down the server from console but i´m to stupid to know how... Well, here is the options for shutdown: Usage: shutdown [-akrhPHfFnc] [-t sec] time [warning message] -a: use /etc/shutdown.allow -k: don't really shutdown, only warn. -r: reboot after shutdown. -h: halt after shutdown. -P: halt action is to turn off power. -H: halt action is to just halt. -f: do a 'fast' reboot (skip fsck). -F: Force fsck on reboot. -n: do not go through "init" but go down real fast. -c: cancel a running shutdown. -t secs: delay between warning and kill signal. ** the "time" argument is mandatory! (try "now") ** And I can see your confusion. What happens if you just type shutdown ? There is also an user developed script which often has solved problems for folks who are experiencing problem with the LT shutdown script. It is called powerdown and can be found here: http://lime-technology.com/forum/index.php?topic=31735.0 I know that it works if you just type powerdown . Notice that there are several ways that this new script will perform a powerdown including Power button power down (Quick press, not held down) and a Ctrl-Alt-Del powerdown.
March 19, 201610 yr Author Things can be so easy: shutdown -r now is what i was looking for. I don´t know how to discribe the time flag. I thought it should look like shutdown -r -t 10 Of course that does not work. Yes, i know, there is a lot to learn for me. Thanks for your patience. UPDATE: After a reeboot from the command line the server starts a parity check. My goal was to shut down the server safely that there is no need to do a parity check after reboot. How to do that?
March 19, 201610 yr Community Expert If you want to shutdown the server tidily then you need to use the 'powerdown' command. There is a version included as standard with unRAID, but that version fends to hang if the GUI is unresponsive so it is a good idea to install the Powerdown plugin which provides an enhanced version of that command that often succeeds when the default one does not.
March 19, 201610 yr Yeah. That's because the shutdown command does not cleanly stop the array. There's a procedure needed to unmount the drives manually from command line. You can find it in the wiki. The powerdown plugin frank linked to however does a clean shutdown when run. That's an easier way...
March 19, 201610 yr Author Powerdown plugin is installed and "powerdown" command shuts down the server safely. That works, a little step forward. I think the problem is caused by the Antivirus Pro software. With Webguard on the gui freeze after a few clicks. After turning the webguard off it takes 5-10 sec. an the GUI is back and works normal. I will test that for a while but i´m happy that i found a solution.
March 19, 201610 yr Community Expert Powerdown plugin is installed and "powerdown" command shuts down the server safely. That works, a little step forward. I think the problem is caused by the Antivirus Pro software. With Webguard on the gui freeze after a few clicks. After turning the webguard off it takes 5-10 sec. an the GUI is back and works normal. I will test that for a while but i´m happy that i found a solution. Does the WebGuard software allow you to whitelist the unRAID server? If so it is probably a good idea to do so.
March 19, 201610 yr Author Unfortunately there is no whitelist. But thats no problem. Turning off or on the Webguard ist only a few clicks away. If that works reliable everything is fine. And because of that problem my unraid backup NAS gets a good hardware update.
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