Really weird situation and I am sure it is "pilot error" of some kind. Some background....

 

Like many folks, I have multiple user shares setup for things like Movies, TV, Photos, etc. I also have a share I call "User Data" with individual folders for family members. Kind of like a local "Dropbox".

 

My wife was trying to access her folder under "User Shares" from her Windows 7 laptop and could not. I then tried to access it as well from my Win7 laptop and was not able to. I can access unRAID via the web interface and can also access it via ftp and by Explorer (by typing in \\192.169.xxx.xxx my server IP (but while I get a prompt for user name and password, the correct credentials do not work).

 

I can see the various user drives to desktop PCs that are on the physical Ethernet. And my android and Apple phones and tablet can see the user shares. But even these cannot see the one share called "User Data".

 

In trying to debug this, I went to the my web interface and looked under "Shares". There are no user shares listed! I have no idea why this would be? All my dockers (Sonar, Plex, Couchpotato are working fine). See attached image.

 

As an experiment, I went an added a few new shares (DMZ and DMZ2). They added fine and the Ethernet connect devices and Android/Apple devices see it fine. But it is not being listed in the Web Interface.

 

I am totally puzzled. Questions:

 

1) Any idea why my user shares are no longer listed in the web interface? Any ideas on what I should do about this? I am assuming this is not a good thing.

 

2) At some point, I would like to come back t the original issue and figure out why user shares are not viable on Windows 7 devices that are on my wireless network (but Ethernet and ios/android devices can see them).

 

Thanks!

The commonest reason for User Shares not showing in the GUI is that you have an ad-blocker installed in your browser and it is interfering with the unRAID GUI. In such a case the solution is to whitelist the unRAID server in the ad-blocker settings.

The commonest reason for User Shares not showing in the GUI is that you have an ad-blocker installed in your browser and it is interfering with the unRAID GUI. In such a case the solution is to whitelist the unRAID server in the ad-blocker settings.

However, not seeing them in the GUI has nothing to do with accessing them over the network. One possible cause is file system corruption, maybe the cache drive if the share uses cache. Post the complete diagnostics zip.

 

Thanks!

 

@itimpi - that was it. Really appreciate it. I was a bit freaked. :-)

 

@trurl - I will post a diagnostics log shortly - Thanks!

 

 

Diagnostic Logs Attached...User shares are there an working.

 

They show up fine on "Ethernet Connected" devices as well as Android and iOS devices. But I cannot access them from Windows 7 devices via wireless. I did solve the one folder issue (it was a permission issue).

 

So now I am trying to figure out why I cannot see unRAID in my wireless W7 devices.

zack_unraid-diagnostics-20160315-1619.zip

Sorry, I missed that you were able to access on some devices.

 

Sounds like you have a Windows issue. Is this a private or secure share?

 

On each Windows machine where you have this issue go to Control Panel - Credential Manager and delete any credentials for unRAID so Windows will renegotiate them.

 

Windows will only allow one login per remote machine, and if it has already established one it will keep trying to use it even if it is the wrong user.

 

 

Thanks for your help! I cleared the relevant credentials. No joy.

 

I can get the login request when I do the following in Windows Explorer:

 

\\192.168.1.115

\\192.168.1.115\TV

\\192.168.1.115\Movies

 

But not when I use the server name: \\ServerName\TV

 

But for some reason it will not take my login details (either root or my user name).

 

All shares are public. I thought this meant public on the local network. Should I change them to private or secure as good practice?

 

I can also not see the unRAID server under the network places but can see all the other PCs on the local network (both wired and wireless).

 

I have been trying to fix this for some time - but always give up. But now that my wife wants it, is is now a Sev 1 issue. :-)

 

This has now been dropped to a Sev 4. :-) I plugged her laptop into the local ethernet and all is good.

 

Still wish I could get to unRAID via wireless W7 machines though...

 

Thanks for your help! I cleared the relevant credentials. No joy.

 

I can get the login request when I do the following in Windows Explorer:

 

\\192.168.1.115

\\192.168.1.115\TV

\\192.168.1.115\Movies

 

But not when I use the server name: \\ServerName\TV

 

But for some reason it will not take my login details (either root or my user name).

 

All shares are public. I thought this meant public on the local network. Should I change them to private or secure as good practice?

 

I can also not see the unRAID server under the network places but can see all the other PCs on the local network (both wired and wireless).

 

I have been trying to fix this for some time - but always give up. But now that my wife wants it, is is now a Sev 1 issue. :-)

When you use IP instead of server name you are fooling Windows into getting a different login. You can probably see this in Credential Manager.

 

Shouldn't matter if all shares are public though. Maybe try running New Perms.

 

Sorry for my ignorance. Is "New Perms" to be run on the W7 machines that cannot log in to the unRAID box? And is this a cmd line set of commands or an actually utility in W7? Thanks!

 

Sorry for my ignorance. Is "New Perms" to be run on the W7 machines that cannot log in to the unRAID box? And is this a cmd line set of commands or an actually utility in W7? Thanks!

Neither.  It is an option on the Tools menu in unRAID.

 

What Windows does have is the "Windows Credentials Manager" that can be used to view/amend/delete stored credentials for network sites.  This is easiest to find using the Search option on the Windows Startbar/menu