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How long does it take for a Replacement Key to be sent?

kspahr
in General Support

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The Flash Drive I ordered from lime-tech in February of this year has failed (stuck in read-only, chkdsk etc will not resolve issue).

 

I ordered a replacement drive (SanDisk 32GB Cruzer Fit USB3.0). I then followed the instructions here:

 

https://lime-technology.com/replace-key/

 

 

How long does it take for the replacement key to arrive via email?

 

The FAQ states: "That is no longer necessary, because replacement keys are quickly available online, from within the software."

 

EDIT: I received a response from Tom via email, and he stated it should be immediate. He is looking into the issue.

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