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ST4000DM000 preclear won't finish

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recently purchased 2x4TB Seagate ST4000DM000's and the preclear keeps hanging after a while. Preclear plugin will report 0 MB/s and the elapsed time in the script will no longer increment. I have no log output for the preclear in my syslog for some reason (not sure if this is normal) but also no HDD errors or anything like that, just nothing.

 

I've tried preclearing both drives at the same time, and both one by one and getting the same issue.

 

Based on the location in case, these should be on my supermirco AOC-SASLP-MV8 that has plenty of other drives already and are working fine, although none of them are 4TB.

 

smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.4.30-unRAID] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Desktop HDD.15
Device Model:     ST4000DM000-1F2168
Serial Number:    Z30369LH
LU WWN Device Id: 5 000c50 07a75e06e
Firmware Version: CC54
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5900 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Tue Dec  6 10:20:38 2016 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
				was never started.
				Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
				without error or no self-test has ever 
				been run.
Total time to complete Offline 
data collection: 		(  107) seconds.
Offline data collection
capabilities: 			 (0x73) SMART execute Offline immediate.
				Auto Offline data collection on/off support.
				Suspend Offline collection upon new
				command.
				No Offline surface scan supported.
				Self-test supported.
				Conveyance Self-test supported.
				Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
				power-saving mode.
				Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
				General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 486) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x1085)	SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   119   100   006    Pre-fail  Always       -       221721448
  3 Spin_Up_Time            0x0003   098   098   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       2
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail  Always       -       99252
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       42
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       2
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   073   073   045    Old_age   Always       -       27 (Min/Max 21/27)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       55
194 Temperature_Celsius     0x0022   027   040   000    Old_age   Always       -       27 (0 18 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       27h+10m+41.811s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       7814037304
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       19592279925

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.4.30-unRAID] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Desktop HDD.15
Device Model:     ST4000DM000-1F2168
Serial Number:    Z3034NVS
LU WWN Device Id: 5 000c50 07a5c5519
Firmware Version: CC54
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5900 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Tue Dec  6 10:20:23 2016 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
				was never started.
				Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
				without error or no self-test has ever 
				been run.
Total time to complete Offline 
data collection: 		(   97) seconds.
Offline data collection
capabilities: 			 (0x73) SMART execute Offline immediate.
				Auto Offline data collection on/off support.
				Suspend Offline collection upon new
				command.
				No Offline surface scan supported.
				Self-test supported.
				Conveyance Self-test supported.
				Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
				power-saving mode.
				Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
				General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 494) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x1085)	SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   119   100   006    Pre-fail  Always       -       202234568
  3 Spin_Up_Time            0x0003   098   098   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       2
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail  Always       -       87831
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       42
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       2
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   076   073   045    Old_age   Always       -       24 (Min/Max 21/27)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       62
194 Temperature_Celsius     0x0022   024   040   000    Old_age   Always       -       24 (0 17 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       29h+45m+20.686s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       0
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       30342516864

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

my Seek_Error_Rate seems to be a lot. is this an issue?

  • Author

updated OP to hopefully make it more clear.

Both drives look perfect.  Seek_Error_Rate for both is 100, as in 100% perfect, can't get any better.

 

A Preclear has 3 phases, the pre-read which is an initial read scan, the write zeroes step which writes to every sector, and the post read scan, which checks for errors afterward and stresses the drive a little.  Do you know how far it got, and in which phase it dropped to 0 MB/s?

 

Preclear has never reported much to the syslog, until it's all done.  I really wish that had been added a long time ago, logging exactly which drive is being cleared and the start of each phase, plus any error info.

  • Author

mostly it's been failing after only a few hours in the pre-read, but I did get up to zeroing twice on at least one of the drives, but eventually it stopped again.

 

here's my preclear that "finished" this morning (after only a few hours, wow lol)..

 

############################################################################################################################
#                                                                                                                          #
#                                        unRAID Server Pre-Clear of disk /dev/sdn                                          #
#                                       Cycle 1 of 3, partition start on sector 64.                                        #
#                                                                                                                          #
#                                                                                                                          #
#   Step 1 of 5 - Pre-read in progress:                                                                      (75% Done)    #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
#   ** Time elapsed: 5:10:48 | Current speed: 163 MB/s | Average speed: 162 MB/s                                           #
#                                                                                                                          #
############################################################################################################################
#                                 Cycle elapsed time: 5:10:52 | Total elapsed time: 5:10:54                                #
############################################################################################################################

############################################################################################################################
#                                                                                                                          #
#                                                   S.M.A.R.T. Status                                                      #
#                                                                                                                          #
#                                                                                                                          #
#   ATTRIBUTE                      INITIAL    STATUS                                                                       #
#   5-Reallocated_Sector_Ct        0          -                                                                            #
#   9-Power_On_Hours               32         -                                                                            #
#   183-Runtime_Bad_Block          0          -                                                                            #
#   184-End-to-End_Error           0          -                                                                            #
#   187-Reported_Uncorrect         0          -                                                                            #
#   190-Airflow_Temperature_Cel    23         -                                                                            #
#   197-Current_Pending_Sector     0          -                                                                            #
#   198-Offline_Uncorrectable      0          -                                                                            #
#   199-UDMA_CRC_Error_Count       0          -                                                                            #
#                                                                                                                          #
#                                                                                                                          #
#                                                                                                                          #
############################################################################################################################
#   SMART overall-health self-assessment test result: PASSED                                                               #
############################################################################################################################

--> ATTENTION: Please take a look into the SMART report above for drive health issues.

--> RESULT: Preclear finished succesfully.

 

could it be an issue that its 4TB? i don't have any other 4TB drives installed right now. One of my worries originally was that it wouldn't be recognized as 4TB but it looks like it's reporting 4TB just fine.

  • Community Expert

If it finished that quickly I doubt it really finished.

 

What preclear are you using? There have been several over the years.

 

How much RAM? Have you done a memtest recently?

  • Author

If it finished that quickly I doubt it really finished.

 

yeah, i'm sure it didn't. it didn't even finish step 1 but it said precleared successfully, lol

 

What preclear are you using? There have been several over the years.

 

i'm using the included grjardim 0.8 beta preclear script. is there a newer one i should be using?

 

How much RAM? Have you done a memtest recently?

 

i have 16GB right now. i haven't run memtest in a while.

 

could it be an issue that its 4TB? i don't have any other 4TB drives installed right now. One of my worries originally was that it wouldn't be recognized as 4TB but it looks like it's reporting 4TB just fine.

 

I am guessing an issue like the drive stopped responding or timed out since there are no "current values" in that smart summary report. Have you looked through syslogs or diagnostics to see if there's anything of note in there?

  • Author

No exception or any other kind of errors in the syslog. I have another preclear running, if it fails I'll post the diagnostics but as far as I can see preclear isn't pushing anything to syslog and there aren't any warnings or erros either.

I'd try swapping things round a little so that your new disks are connected to motherboard SATA ports, just as a means of getting them pre-cleared. If that works and you want to put things back afterwards then feel free - there's no capacity restriction on the SASLP-MV8.

 

  • Author

I'd try swapping things round a little so that your new disks are connected to motherboard SATA ports, just as a means of getting them pre-cleared. If that works and you want to put things back afterwards then feel free - there's no capacity restriction on the SASLP-MV8.

 

i was thinking if doing this as well, but if i can't preclear the drive in that slot i'm not sure how confident i would be or should be in plugging a drive from my array in there.

I vaguely remember an inconclusive discussion about someone struggling to pre-clear on a SASLP-MV8 port in the past. I haven't been able to locate it though.

 

If you don't like the idea of connecting an existing array drive to the SASLP then set your array not to auto-start before shutting down and doing the swap. Do the pre-clears and then swap back before you start the array again. The downside is that you won't be able to use your server for the duration of the pre-clears (which somewhat defeats the object!).

 

Have you tried any other disk tests on the new drives (such as badblocks)? Something like

 

badblocks  -vsw  -b 4096  -c 1024  -d 1  /dev/sdX

 

from the command line would give them a good read/write testing. (Replace sdX with the actual designation.)

 

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This topic is now archived and is closed to further replies.

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