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VM locked up, web interface not responding, can SSH in. How to diagnose?

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Hey all, my Unraid box is having a problem. I have a Win10 VM that crashed, and the web interface for Unraid is not responding either. I can ssh into the box, though.

 

What's the best way to diagnose the problem, kill the VM and restart the system?\\

 

Obviously, I can't get at the diagnostics files at the moment.

 

 

This is similar to the issues I am having. Check here for the early direction. You may have to reboot your server in order to get the info.

  • Author

Erm, check where?

  • Author

I have tried doing a shutdown -r now from the SSH session, but it didn't do anything.

I have tried doing a shutdown -r now from the SSH session, but it didn't do anything.

 

do you have the powerdown plugin installed? i think that only works if you do, i'm not sure if this was built into unraid.

  • Author

 

do you have the powerdown plugin installed? i think that only works if you do, i'm not sure if this was built into unraid.

 

I don't think I do have that installed.

 

I really don't want to have to just pull the plug. Last time I did that I had to use xfs_repair to rebuild the array and it was a huge hassle.

 

 

you said you did a shutdown -r right? it looks like the powerdown package is deprecated and the command is build in now.. try this

 

I've suggested a few changes to the built in shutdown.  There is no need for the powerdown script in unRAID 6.2.

The webgui is the best way to start/stop the array, and shutdown/reboot the server.

The cli commands built into unRAID are:
- 'powerdown' - to shutdown the server.

Do not use:
- 'reboot' - to reboot the server. <-- does not process event scripts.
- 'powerdown -r' - to reboot the server. <-- doesn't reboot - shuts down.
- 'shutdown now' - to shutdown the server. <-- does not process event scripts.
- 'Ctrl-Alt_Del' - to shutdown the server. <-- does not process event scripts.

The built in powerdown path is /usr/local/sbin/powerdown.

A quick press of the power button will also shutdown the server.

  • Community Expert

Before rebooting, you should try to get diagnostics from the command line. See Need Help sticky linked in my sig.

  • Author

Afraid I got rather frustrated and did a hard reboot (AKA pull the plug)m especially as this is the second time in a week the system has had a non-responsive lock up like this that required serious surgery to repair. I did have to rebuild the array afterwards, but no data lost.

 

New shutdown commands noted for future reference, though.

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