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Unraid Freezing randomly - Kernel Panic

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Greetings,

 

Since I installed Unraid Im having an issue where it freezes completely randomly, that means 0 connections to it and no input form console. The Server for some reason looses its IP, requests a new one to my router and refuses all connections.

Everytime my system freezes the only way to recover is with a unclean shutdown (cutting the power).

 

I've been trying to figure out what it is but since no logs are saved, which is so stupid in my opinion, I don't have a way to find out if an error is being thrown.

 

This machine has been running Windows Server 2012 R2 for more than 1year straight without any problem, only Unraid is doing this. I already ran MemTest, 1 pass, and it got 0 errors.

 

M/B: ASUSTeK Computer INC. - P5Q-PRO

CPU: Intel® Core™2 Quad CPU Q9550 @ 2.83GHz

HVM: Enabled

IOMMU: Disabled

Cache: 128 kB, 12288 kB

Memory: 8 GB (max. installable capacity 8 GB)*

Kernel: Linux 4.4.30-unRAID x86_64

OpenSSL: 1.0.2j

UnRaid 6.2.4

Intel Pro/1000 PT Dual port

Intel Desktop CT

 

Any idea how I can setup Unraid to save its logs to one of the disks or USB drive, or somewhere where it's not deleted on boot.

 

Thank you very much,

Best Regards,

Ralms.

  • Community Expert

Fix Common Problems plugin - Troubleshooting mode

  • Author

Hi there,

 

Fix Common Problems plugin - Troubleshooting mode

 

I had that already installed but I did not notice on Troubleshooting mode. Its activated now, lets see :)

 

Thank you,

Ralms.

  • Author

Ok so the logs dont say anything usefull but I managed to see a freeze in real time.

 

The server with a couple mins uptime, it booted normally (Plex Docker and Windows VM) and was doing a Parity check.

Out of no where my Ram usaged went to 100% for no reason and after 5 mins I got a Kernel Panic

 

I have part of the StackTrace in a photo if its usefull, any way to troubleshoot what is causing my server ram going from 30% to 100% in a second?

The end of the Kernel Panic is:

Kernel Panic - not syncing: Fatal Exception in interrupt

 

Thanks,

Ralms.

 

P.S.: I have 8GB ram and the memTest 1 pass without erros.

Ok so the logs dont say anything usefull but I managed to see a freeze in real time.

 

The server with a couple mins uptime, it booted normally (Plex Docker and Windows VM) and was doing a Parity check.

Out of no where my Ram usaged went to 100% for no reason and after 5 mins I got a Kernel Panic

 

I have part of the StackTrace in a photo if its usefull, any way to troubleshoot what is causing my server ram going from 30% to 100% in a second?

The end of the Kernel Panic is:

Kernel Panic - not syncing: Fatal Exception in interrupt

 

Thanks,

Ralms.

 

P.S.: I have 8GB ram and the memTest 1 pass without erros.

 

How much RAM you allocating to the VM?

  • Author

How much RAM you allocating to the VM?

 

2560MB

  • Community Expert

Ok so the logs dont say anything usefull but I managed to see a freeze in real time.

 

The server with a couple mins uptime, it booted normally (Plex Docker and Windows VM) and was doing a Parity check.

Out of no where my Ram usaged went to 100% for no reason and after 5 mins I got a Kernel Panic

 

I have part of the StackTrace in a photo if its usefull, any way to troubleshoot what is causing my server ram going from 30% to 100% in a second?

The end of the Kernel Panic is:

Kernel Panic - not syncing: Fatal Exception in interrupt

 

Thanks,

Ralms.

 

P.S.: I have 8GB ram and the memTest 1 pass without erros.

 

If it were I, I would post up that picture if the quality is such that it can be read.  Any clue is always a help in these cases...

  • Author

 

Ok when I took the photo it seems fine, but actually is a bit shaky  :(

 

  • Community Expert

 

Ok when I took the photo it seems fine, but actually is a bit shaky  :(

 

 

That is always the problem when you are looking at it on the camera/photo preview.  That camera shake is caused by the low light situation.  Next time, take a lot of pictures.  Try flash (but watch the flash reflection).  Take illuminating the monitor with room lighting.  Pick the best one and resize it down to approximately 1000x650 as you should be able to upload that size of picture directly to the forum.  (The difference between an amateur and a profession photographer is that the amateur takes one picture and hopes he has a masterpiece and the profession takes a thousand to get a masterpiece!)

  • Community Expert

 

Ok when I took the photo it seems fine, but actually is a bit shaky  :(

 

 

That is always the problem when you are looking at it on the camera/photo preview.  That camera shake is caused by the low light situation.  Next time, take a lot of pictures.  Try flash (but watch the flash reflection).  Take illuminating the monitor with room lighting.  Pick the best one and resize it down to approximately 1000x650 as you should be able to upload that size of picture directly to the forum.  (The difference between an amateur and a profession photographer is that the amateur takes one picture and hopes he has a masterpiece and the profession takes a thousand to get a masterpiece!)

And the professional will be using something other than a phone camera, with enough aperture to handle low-light, and possibly even a tripod and shutter remote. ;D
  • Community Expert

I tried to 'deshake' the photo with limited success.  Perhaps, someone can now look at it and see if they can figure out what was happening.

 

In the mean time, I would suggest that OP run a 24 hour memtst and see if that is clean. 

1_-_fORuCxe.jpg.0f8ef791847b912675f1b48b925a346c.jpg

I see you have what appear to be a couple of additional network cards, could you try running your system without those just to rule out their involvement in this problem?

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