January 19, 20179 yr Wow, I've got crazy issues with Unraid all of a sudden. I have two machines and they both have failed drives according to the Main screen. :'( I hope someone knows what to do to assist. I'll update here if I find more information as I try to interpret my logs (but I don't really know how). Thanks, Russell zurlo-diagnostics-20170118-2041.zip palmwood-diagnostics-20170112-2249.zip
January 19, 20179 yr Author On Palmwood it looks like my HGST drive ending in RHS has the following error: smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.4.30-unRAID] (local build) Copyright © 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Vendor: /0:0:0:0 Product: Compliance: SPC-5 User Capacity: 600,332,565,813,390,450 bytes [600 PB] Logical block size: 774843950 bytes scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 >> Terminate command early due to bad response to IEC mode page A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. On Zurlo it looks like my Seagate drive ending in YB5 has the following error: smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.4.30-unRAID] (local build) Copyright © 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Vendor: /6:0:0:0 Product: Compliance: SPC-5 User Capacity: 600,332,565,813,390,450 bytes [600 PB] Logical block size: 774843950 bytes scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 >> Terminate command early due to bad response to IEC mode page A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. Sure seems strange to have the same problem on different make of drives on two different systems at the same time... Yikes! I hope a guru can help me. Russell
January 19, 20179 yr Author It's even worse than I thought... On Palmwood, I have one errored drive and one missing (see attachments). I can't see anything bad in the SMART reports on all nine drives, so I'm really confused. Russell palmwood-diagnostics-20170118-2114.zip
January 19, 20179 yr Author Swapping out cables, I've got no changes on Zurlo... But on Palmwood, I was able to get a little difference: Now Disk 3 (ZUT) is green, but Used/Free space shows "Unmountable" and Disk 5 (RHS) as "Not Installed." Palmwood is making some shares available. Hoping for some advice. Do I dare try to do some emergency backup? (These systems were supposed to be backup to each other - I have offsite backup too, but it isn't complete.) Shutting down both systems as I wait for advice. Russell
January 19, 20179 yr Disks dropped offline on both servers, upload new diagnostics for zurlo also after the reboot so we can see all the SMART reports.
January 19, 20179 yr For Palmwood: Disk5 needs a new SATA cable, almost certainly the reason it dropped offline and got disable: 199 UDMA_CRC_Error_Count 0x000a 053 053 000 Old_age Always - 7914732 Disk4 also has abnormal number of CRC errors: 199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 116 Other disks also show some errors from 4 or 5 to 50, these are not normal and cable need to be replaced if the attribute increases by 2 or more. Disk3 is missing, powerdown, check/replace both cables and power back on. After checking/replacing at least the cables for disk 3 and replacing the SATA cable for disk5 power back on and post new diags.
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