bennyboi Posted June 14, 2017 Share Posted June 14, 2017 Afternoon all, I emailed support over a week ago but have received no response. When i moved house i lost my unraid pen drive and desperately need my key replacing. Unfortunately i don't have a backup of the original key to follow the process in the instructions. Please can someone advise what i need to do? Thanks Quote Link to comment
trurl Posted June 14, 2017 Share Posted June 14, 2017 [email protected] is the only one who can help you unless you just want to use the automated procedure to purchase a new license. Adding @jonp and @limetech here to try another way of getting their attention. 1 Quote Link to comment
bennyboi Posted June 14, 2017 Author Share Posted June 14, 2017 11 minutes ago, trurl said: [email protected] is the only one who can help you unless you just want to use the automated procedure to purchase a new license. Adding @jonp and @limetech here to try another way of getting their attention. Many thanks,that is the address i emailed but am yet to hear back and my trial is running down. Thanks again Quote Link to comment
trurl Posted June 14, 2017 Share Posted June 14, 2017 Just now, bennyboi said: Many thanks,that is the address i emailed but am yet to hear back and my trial is running down. Thanks again Since your profile says you joined several years ago, I assumed you already had a paid license. If you are just running a trial then just get a new trial license. Quote Link to comment
bennyboi Posted June 14, 2017 Author Share Posted June 14, 2017 Just now, trurl said: Since your profile says you joined several years ago, I assumed you already had a paid license. If you are just running a trial then just get a new trial license. Yes i have a very old licence (hence why i cant find it!). I would like to get it setup properly aggain Quote Link to comment
Squid Posted June 14, 2017 Share Posted June 14, 2017 Did you save the email the the key file originally was sent to you in? Quote Link to comment
bennyboi Posted June 14, 2017 Author Share Posted June 14, 2017 Just now, Squid said: Did you save the email the the key file originally was sent to you in? I thought i had but i only have the receipt not the key file... this was back in 2013 Quote Link to comment
limetech Posted June 14, 2017 Share Posted June 14, 2017 1 hour ago, bennyboi said: I emailed support over a week ago but have received no response. I don't see any email from you, that is, using the email address you registered with for this forum. Please send an email directly to me: [email protected]. Quote Link to comment
bennyboi Posted June 14, 2017 Author Share Posted June 14, 2017 3 minutes ago, limetech said: I don't see any email from you, that is, using the email address you registered with for this forum. Please send an email directly to me: [email protected]. Thanks Tomm i have re sent the email. Quote Link to comment
bennyboi Posted June 14, 2017 Author Share Posted June 14, 2017 14 minutes ago, limetech said: I don't see any email from you, that is, using the email address you registered with for this forum. Please send an email directly to me: [email protected]. So my email had gone to junk folder! Many thanks Tom i knew that wasnt like lime techs support! Thanks all Quote Link to comment
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