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Unmountable Disk Need Help

Featured Replies

I just recently replaced my disk with a new disk and I'm still getting the red x mark next disk 14 to it the other disk that was replaced I moved that to a new slot and it work fine now I have another disk with  green ball next to it popping up as unmountable also when I start my array any help resolving this issue would be greatly appreciated I have a copy of my system logs thanks in advance. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

tower-diagnostics-20170721-0035.zip

Edited by Cee Just

In the future, you'll find it easier to go to Tools -> Diagnostics and have unRAID generate & download a nice .ZIP package of all the necessary log & config files for you. Then you can just post the .ZIP here. In almost all cases, it contains all the info the experts here (I'm definitely not one of them) will need to help assess & fix the situation.

  • Community Expert

Disk9 is failing, if disk14 is disable and since you only have single parity you have a problem:

 

Jul 21 00:30:01 Tower kernel: ata3.00: device reported invalid CHS sector 0
Jul 21 00:30:01 Tower kernel: sd 0:0:0:0: [sda] tag#28 UNKNOWN(0x2003) Result: hostbyte=0x00 driverbyte=0x08
Jul 21 00:30:01 Tower kernel: sd 0:0:0:0: [sda] tag#28 Sense Key : 0x5 [current] [descriptor]
Jul 21 00:30:01 Tower kernel: sd 0:0:0:0: [sda] tag#28 ASC=0x21 ASCQ=0x4
Jul 21 00:30:01 Tower kernel: sd 0:0:0:0: [sda] tag#28 CDB: opcode=0x28 28 00 c9 e0 20 9f 00 00 08 00
Jul 21 00:30:01 Tower kernel: blk_update_request: I/O error, dev sda, sector 3386908831
Jul 21 00:30:01 Tower kernel: md: disk9 read error, sector=3386908768

 

SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

 

P.S: Always post the diagnostics.zip in a single attachment.

  • Author

Thank you for the input I deleted all the text files and uploaded the diagnostics zip. 

  • Community Expert

If disk14 was replaced and you still have old one you may try to recover data from there, if not, you can try to copy data form both disk9 and the emulated disk14 to other disks or better yet, another computer, start with the most important data, but with one disk failed and another one failing there's a big chance you're going to lose data from both.

  • Author

How would I go about trying to copy the data over to other disk if they will not mount in the array would I be able to do it in maintenance mode?

  • Author

Ok so I have 3 spare drives I've never added to my array I can use what would be the best way to copy the info over to 2 of those spare drives?

  • Community Expert

You can use the Unassigned devices plugin, note however that a disk format there can't be added later to the array.

Archived

This topic is now archived and is closed to further replies.

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