July 24, 20178 yr Hello, I purchased 2 new drives from Amazon last week. I started the pre-clearing process which finished successfully after 2 days. The problem I am now facing seems to be an issue with the SMART report. When I try to run a report it say Quote Errors occurred - Check SMART report If I look at the history I see this: Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed: read failure 90% 62 3385911640 # 2 Extended offline Completed: read failure 90% 62 3385911640 # 3 Short offline Completed: read failure 90% 62 3385904704 # 4 Extended offline Completed: read failure 90% 62 3385911640 # 5 Extended offline Completed: read failure 90% 62 3385904704 # 6 Short offline Completed: read failure 10% 18 2503511816 I then looked at the SMART error log and it has the following: ATA Error Count: 15319 (device log contains only the most recent five errors) CR = Command Register [HEX] FR = Features Register [HEX] SC = Sector Count Register [HEX] SN = Sector Number Register [HEX] CL = Cylinder Low Register [HEX] CH = Cylinder High Register [HEX] DH = Device/Head Register [HEX] DC = Device Command Register [HEX] ER = Error register [HEX] ST = Status register [HEX] Powered_Up_Time is measured from power on, and printed as DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, SS=sec, and sss=millisec. It "wraps" after 49.710 days. Error 15319 occurred at disk power-on lifetime: 51 hours (2 days + 3 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 53 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 25 00 00 ff ff ff ef 00 2d+03:11:04.789 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:11:04.767 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:11:02.523 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:11:02.425 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:10:59.427 READ DMA EXT Error 15318 occurred at disk power-on lifetime: 51 hours (2 days + 3 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 53 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 25 00 00 ff ff ff ef 00 2d+03:10:29.708 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:10:29.690 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:10:29.679 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:10:29.678 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:10:29.667 READ DMA EXT Error 15317 occurred at disk power-on lifetime: 51 hours (2 days + 3 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 53 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 25 00 00 ff ff ff ef 00 2d+03:07:56.308 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:07:56.253 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:07:56.240 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:07:56.240 READ DMA EXT c8 00 01 2f d2 da e9 00 2d+03:07:56.230 READ DMA Error 15316 occurred at disk power-on lifetime: 51 hours (2 days + 3 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 53 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 25 00 00 ff ff ff ef 00 2d+03:07:43.707 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:07:43.638 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:07:40.843 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:07:40.769 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:07:40.753 READ DMA EXT Error 15315 occurred at disk power-on lifetime: 51 hours (2 days + 3 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 53 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 25 00 00 ff ff ff ef 00 2d+03:07:17.806 READ DMA EXT 25 00 00 ff ff ff ef 00 2d+03:07:17.747 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:07:17.730 READ DMA EXT 25 00 01 ff ff ff ef 00 2d+03:07:17.729 READ DMA EXT c8 00 01 c5 1f 31 e3 00 2d+03:07:17.716 READ DMA I have also downloaded and attached the full SMART report. The big question, should this drive go into my unRAID array or be sent back to Amazon? I am thinking the latter currently! unraid-smart-20170724-0856.zip Edited July 24, 20178 yr by Keevil
July 24, 20178 yr Community Expert I would definitely send it back to Amazon while you are still covered by the Amazon guarantee. No drive that fails the SMART test should be used - and a new one should never do this. The SMART report also shows a large value for Pending sectors - another sign of trouble.
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