ElJimador Posted August 1, 2017 Share Posted August 1, 2017 I was working on my remote server today (the shared Plex server in my sig below) via a Chrome Remote Desktop connection to a Windows machine I have on the same network when all of the sudden the server dropped offline and became unreachable through the GUI or via SSH. A family member there tells me that the power light is on and ethernet connected so I don't know what happened but I'm wondering if there's anything else I might be able to try here other than just hard powering down and booting back up again? If it helps to diagnose, at the time it crashed I had 1 remote user watching Plex + Resilio syncing files to one of my home machines, while from the local Windows machine I was remoted in to I had Syncback running a backup to the cache drive at the same time I was deleting files from the array through Windows -- usually 1 at a time but on the last one I tried deleting 2 large movie folders together (via the share folder, not an individual disk) and it was exactly at that point is when it hung for what seemed like a full minuteif and then crashed. All at once I got an error message from Windows on the files delete, Syncback popped up that the backup failed because the network connection was lost, and on my home machine I saw that the Resilio sync stopped also and that the server was offline (and Plex too of course). After that I haven't been able to get the unRAID GUI back up or SSH in to it either. So anything else I can try now? I really hate hard powering down but I don't know what else to try here if there's no other way back in. And of course running a parity check will be the first order of business when I do get the connection restored or rebooted (if it isn't forced on me regardless). Thanks. Link to comment
Frank1940 Posted August 1, 2017 Share Posted August 1, 2017 Try doing a momentary push (~ 1 second) of the power switch on the server. If the system is still responding this will start a normal shutdown. Other wise, you are probably doomed to a hard shutdown. Link to comment
ElJimador Posted August 1, 2017 Author Share Posted August 1, 2017 18 hours ago, Frank1940 said: Try doing a momentary push (~ 1 second) of the power switch on the server. If the system is still responding this will start a normal shutdown. Other wise, you are probably doomed to a hard shutdown. Thanks Frank. The server is back on again but unfortunately I still can't access it through the GUI or SSH and it looks like the problem is with the network because now the 2 windows machines I have there can't see or ping each other either or any other device on the network. I've tried disabling anti-virus and windows firewall on both of those but the net view cmd still returns error 6118. I've asked my family there to reset the modem/router but not sure what else to try if that doesn't work?? Wish I had considered it was a network problem all along. Unfortunately I didn't even think to check yesterday whether the other computers could see each other either, and if that's what it was all along I could have avoided the hard power down. Link to comment
ElJimador Posted August 1, 2017 Author Share Posted August 1, 2017 Nevermind. Resetting the modem did the trick. Dockers are back on and the forced parity check after unclean shutdown is running now. Link to comment
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