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Server went offline - next steps?


ElJimador

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I was working on my remote server today (the shared Plex server in my sig below) via a Chrome Remote Desktop connection to a Windows machine I have on the same network when all of the sudden the server dropped offline and became unreachable through the GUI or via SSH.  A family member there tells me that the power light is on and ethernet connected so I don't know what happened but I'm wondering if there's anything else I might be able to try here other than just hard powering down and booting back up again?

 

If it helps to diagnose, at the time it crashed I had 1 remote user watching Plex + Resilio syncing files to one of my home machines, while from the local Windows machine I was remoted in to I had Syncback running a backup to the cache drive at the same time I was deleting files from the array through Windows -- usually 1 at a time but on the last one I tried deleting 2 large movie folders together (via the share folder, not an individual disk) and it was exactly at that point is when it hung for what seemed like a full minuteif  and then crashed.  All at once I got an error message from Windows on the files delete, Syncback popped up that the backup failed because the network connection was lost, and on my home machine I saw that the Resilio sync stopped also and that the server was offline (and Plex too of course).  After that I haven't been able to get the unRAID GUI back up or SSH in to it either.  

 

So anything else I can try now?  I really hate hard powering down but I don't know what else to try here if there's no other way back in.  And of course running a parity check will be the first order of business when I do get the connection restored or rebooted (if it isn't forced on me regardless).  Thanks.

 

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18 hours ago, Frank1940 said:

Try doing a momentary push (~ 1 second) of the power switch on the server.  If the system is still responding this will start a normal shutdown.  Other wise, you are probably doomed to a hard shutdown. 

 

 

Thanks Frank.  The server is back on again but unfortunately I still can't access it through the GUI or SSH and it looks like the problem is with the network because now the 2 windows machines I have there can't see or ping each other either or any other device on the network.  I've tried disabling anti-virus and windows firewall on both of those but the net view cmd still returns error 6118.  I've asked my family there to reset the modem/router but not sure what else to try if that doesn't work??

 

Wish I had considered it was a network problem all along.  Unfortunately I didn't even think to check yesterday whether the other computers could see each other either, and if that's what it was all along I could have avoided the hard power down.  

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