[Support] Djoss - CrashPlan PRO (aka CrashPlan for Small Business)


Recommended Posts

Hi guys, I'm desperately trying to restore a backup but Crashplan is stuck on "Downloading files".

 

I tried to only download smallish files to see if that would work but to no avail. 

Looking at my traffic it seems like it is downloading fine but then not being able to uncompress the files since nothing happens afterwards.
According to the log everything seems to be in order. Sadly I get failed uploads rn so I can't post the logs in their entirety but here are some snippets:

Restore Log:

Quote

INFO : 2022/11/16 03:47:18.927123 restore_tool.go:185: Read 4 bytes for message size
INFO : 2022/11/16 03:47:18.927313 restore_tool.go:197: Need to read 14 more bytes
INFO : 2022/11/16 03:47:18.927511 restore_tool.go:212: Finished reading 14 bytes for message
INFO : 2022/11/16 03:47:18.927634 restore_tool.go:217: Finished sending byte array through channel
INFO : 2022/11/16 03:47:18.927844 restore_tool.go:250: Request: request_id:1086914687985597102 request_type:KEEP_ALIVE request_keep_alive_data:{}
INFO : 2022/11/16 03:47:18.927918 restore_tool.go:533: Received keep-alive message
INFO : 2022/11/16 03:47:18.927976 restore_tool.go:604: Processing message: request_id:1086914687985597102 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:18.928062 restore_tool.go:614: Queued response message: request_id:1086914687985597102 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:18.928112 restore_tool.go:659: Wrote 4 response size bytes to response pipe, [0 0 0 16]
INFO : 2022/11/16 03:47:18.928174 restore_tool.go:670: Wrote 16 bytes to response pipe
INFO : 2022/11/16 03:47:28.928465 restore_tool.go:185: Read 4 bytes for message size
INFO : 2022/11/16 03:47:28.928662 restore_tool.go:197: Need to read 14 more bytes
INFO : 2022/11/16 03:47:28.928826 restore_tool.go:212: Finished reading 14 bytes for message
INFO : 2022/11/16 03:47:28.929067 restore_tool.go:217: Finished sending byte array through channel
INFO : 2022/11/16 03:47:28.929199 restore_tool.go:250: Request: request_id:1086914704762813102 request_type:KEEP_ALIVE request_keep_alive_data:{}
INFO : 2022/11/16 03:47:28.929302 restore_tool.go:533: Received keep-alive message
INFO : 2022/11/16 03:47:28.929348 restore_tool.go:604: Processing message: request_id:1086914704762813102 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:28.929401 restore_tool.go:614: Queued response message: request_id:1086914704762813102 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:28.929460 restore_tool.go:659: Wrote 4 response size bytes to response pipe, [0 0 0 16]
INFO : 2022/11/16 03:47:28.929503 restore_tool.go:670: Wrote 16 bytes to response pipe
INFO : 2022/11/16 03:47:38.929934 restore_tool.go:185: Read 4 bytes for message size
INFO : 2022/11/16 03:47:38.930151 restore_tool.go:197: Need to read 14 more bytes
INFO : 2022/11/16 03:47:38.930284 restore_tool.go:212: Finished reading 14 bytes for message
INFO : 2022/11/16 03:47:38.930410 restore_tool.go:217: Finished sending byte array through channel
INFO : 2022/11/16 03:47:38.930526 restore_tool.go:250: Request: request_id:1086914721556806318 request_type:KEEP_ALIVE request_keep_alive_data:{}
INFO : 2022/11/16 03:47:38.930643 restore_tool.go:533: Received keep-alive message
INFO : 2022/11/16 03:47:38.930810 restore_tool.go:604: Processing message: request_id:1086914721556806318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:38.930893 restore_tool.go:614: Queued response message: request_id:1086914721556806318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:38.930979 restore_tool.go:659: Wrote 4 response size bytes to response pipe, [0 0 0 16]
INFO : 2022/11/16 03:47:38.931016 restore_tool.go:670: Wrote 16 bytes to response pipe
INFO : 2022/11/16 03:47:48.931316 restore_tool.go:185: Read 4 bytes for message size
INFO : 2022/11/16 03:47:48.931434 restore_tool.go:197: Need to read 14 more bytes
INFO : 2022/11/16 03:47:48.931486 restore_tool.go:212: Finished reading 14 bytes for message
INFO : 2022/11/16 03:47:48.931538 restore_tool.go:217: Finished sending byte array through channel
INFO : 2022/11/16 03:47:48.931608 restore_tool.go:250: Request: request_id:1086914738334022318 request_type:KEEP_ALIVE request_keep_alive_data:{}
INFO : 2022/11/16 03:47:48.931669 restore_tool.go:533: Received keep-alive message
INFO : 2022/11/16 03:47:48.931727 restore_tool.go:604: Processing message: request_id:1086914738334022318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:48.931774 restore_tool.go:614: Queued response message: request_id:1086914738334022318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:48.931825 restore_tool.go:659: Wrote 4 response size bytes to response pipe, [0 0 0 16]
INFO : 2022/11/16 03:47:48.931863 restore_tool.go:670: Wrote 16 bytes to response pipe
INFO : 2022/11/16 03:47:58.932163 restore_tool.go:185: Read 4 bytes for message size
INFO : 2022/11/16 03:47:58.932365 restore_tool.go:197: Need to read 14 more bytes
INFO : 2022/11/16 03:47:58.932589 restore_tool.go:212: Finished reading 14 bytes for message
INFO : 2022/11/16 03:47:58.933157 restore_tool.go:217: Finished sending byte array through channel
INFO : 2022/11/16 03:47:58.933401 restore_tool.go:250: Request: request_id:1086914755111238318 request_type:KEEP_ALIVE request_keep_alive_data:{}
INFO : 2022/11/16 03:47:58.933480 restore_tool.go:533: Received keep-alive message
INFO : 2022/11/16 03:47:58.933530 restore_tool.go:604: Processing message: request_id:1086914755111238318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:58.933591 restore_tool.go:614: Queued response message: request_id:1086914755111238318 request_type:KEEP_ALIVE response_code:SUCCESS response_keep_alive_data:{}
INFO : 2022/11/16 03:47:58.933634 restore_tool.go:659: Wrote 4 response size bytes to response pipe, [0 0 0 16]
INFO : 2022/11/16 03:47:58.933722 restore_tool.go:670: Wrote 16 bytes to response pipe


Engine_error:

Quote

WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by com.code42.crypto.jce.ec.EcCurveLookup (file:/usr/local/crashplan/lib/c42-crypto-impl-15.2.7.jar) to method sun.security.util.CurveDB.lookup(java.security.spec.ECParameterSpec)
WARNING: Please consider reporting this to the maintainers of com.code42.crypto.jce.ec.EcCurveLookup
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release

 

Help would be much appreciated. I feel like I'm paying Crashplan for nothing.

Link to comment
15 hours ago, Djoss said:

Where are you restoring the files ?  If it's under /storage, you have to first change container's settings and set permission to R/W for this path.

It is under storage and I have set the permissions to the nobody user group. This should be correct, right?

 

image.thumb.png.d90df0319ce5cd72b60e21449b25c011.png

 

image.png.4ac969bc758e3972392c45cda47a8781.png

Edited by DezzyTee
Adding screenshots
Link to comment
4 hours ago, DezzyTee said:

It is under storage and I have set the permissions to the nobody user group. This should be correct, right?

 

image.thumb.png.d90df0319ce5cd72b60e21449b25c011.png

 

image.png.4ac969bc758e3972392c45cda47a8781.png

 

No, what you need to do is edit the container settings, activate the Advanced View, edit the "Storage" setting and change the Access Mode to Read/Write.

  • Thanks 1
Link to comment

My docker has been working for over a year without issue, but about a week ago I started getting alerts that it was not backing up.   The docker will not start.    Appreciate any advice you could provide.  The log shows an error that I cannot find any reference to.  "85-take-config-ownership.sh: terminated with error 1."

 

[init        ] container is starting...
[cont-env    ] loading container environment variables...
[cont-env    ] APP_NAME: loading...
[cont-env    ] APP_VERSION: loading...
[cont-env    ] DISPLAY: executing...
[cont-env    ] DISPLAY: terminated successfully.
[cont-env    ] DISPLAY: loading...
[cont-env    ] DOCKER_IMAGE_PLATFORM: loading...
[cont-env    ] DOCKER_IMAGE_VERSION: loading...
[cont-env    ] GTK_THEME: executing...
[cont-env    ] GTK_THEME: terminated successfully.
[cont-env    ] GTK_THEME: loading...
[cont-env    ] HOME: loading...
[cont-env    ] QT_STYLE_OVERRIDE: executing...
[cont-env    ] QT_STYLE_OVERRIDE: terminated successfully.
[cont-env    ] QT_STYLE_OVERRIDE: loading...
[cont-env    ] TAKE_CONFIG_OWNERSHIP: loading...
[cont-env    ] XDG_CACHE_HOME: loading...
[cont-env    ] XDG_CONFIG_HOME: loading...
[cont-env    ] XDG_DATA_HOME: loading...
[cont-env    ] XDG_RUNTIME_DIR: loading...
[cont-env    ] container environment variables initialized.
[cont-secrets] loading container secrets...
[cont-secrets] container secrets loaded.
[cont-init   ] executing container initialization scripts...
[cont-init   ] 10-certs.sh: executing...
[cont-init   ] 10-certs.sh: terminated successfully.
[cont-init   ] 10-check-app-niceness.sh: executing...
[cont-init   ] 10-check-app-niceness.sh: terminated successfully.
[cont-init   ] 10-cjk-font.sh: executing...
[cont-init   ] 10-cjk-font.sh: terminated successfully.
[cont-init   ] 10-clean-logmonitor-states.sh: executing...
[cont-init   ] 10-clean-logmonitor-states.sh: terminated successfully.
[cont-init   ] 10-clean-tmp-dir.sh: executing...
[cont-init   ] 10-clean-tmp-dir.sh: terminated successfully.
[cont-init   ] 10-fontconfig-cache-dir.sh: executing...
[cont-init   ] 10-fontconfig-cache-dir.sh: terminated successfully.
[cont-init   ] 10-init-users.sh: executing...
[cont-init   ] 10-init-users.sh: terminated successfully.
[cont-init   ] 10-jwm.sh: executing...
[cont-init   ] 10-jwm.sh: terminated successfully.
[cont-init   ] 10-nginx.sh: executing...
[cont-init   ] 10-nginx.sh: terminated successfully.
[cont-init   ] 10-vnc-password.sh: executing...
[cont-init   ] 10-vnc-password.sh: terminated successfully.
[cont-init   ] 10-web-data.sh: executing...
[cont-init   ] 10-web-data.sh: terminated successfully.
[cont-init   ] 10-x11-unix.sh: executing...
[cont-init   ] 10-x11-unix.sh: terminated successfully.
[cont-init   ] 10-xdg-runtime-dir.sh: executing...
[cont-init   ] 10-xdg-runtime-dir.sh: terminated successfully.
[cont-init   ] 15-install-pkgs.sh: executing...
[cont-init   ] 15-install-pkgs.sh: terminated successfully.
[cont-init   ] 55-crashplan-pro.sh: executing...
[cont-init   ] 55-crashplan-pro.sh: setting CrashPlan Engine maximum memory to 4096M
[cont-init   ] 55-crashplan-pro.sh: terminated successfully.
[cont-init   ] 55-validate_max_mem.sh: executing...
[cont-init   ] 55-validate_max_mem.sh: terminated successfully.
[cont-init   ] 85-take-config-ownership.sh: executing...
[cont-init   ] 85-take-config-ownership.sh: terminated with error 1.

Link to comment
On 11/19/2022 at 8:08 AM, jlmbkd said:

My docker has been working for over a year without issue, but about a week ago I started getting alerts that it was not backing up.   The docker will not start.    Appreciate any advice you could provide.  The log shows an error that I cannot find any reference to.  "85-take-config-ownership.sh: terminated with error 1."

 

[init        ] container is starting...
[cont-env    ] loading container environment variables...
[cont-env    ] APP_NAME: loading...
[cont-env    ] APP_VERSION: loading...
[cont-env    ] DISPLAY: executing...
[cont-env    ] DISPLAY: terminated successfully.
[cont-env    ] DISPLAY: loading...
[cont-env    ] DOCKER_IMAGE_PLATFORM: loading...
[cont-env    ] DOCKER_IMAGE_VERSION: loading...
[cont-env    ] GTK_THEME: executing...
[cont-env    ] GTK_THEME: terminated successfully.
[cont-env    ] GTK_THEME: loading...
[cont-env    ] HOME: loading...
[cont-env    ] QT_STYLE_OVERRIDE: executing...
[cont-env    ] QT_STYLE_OVERRIDE: terminated successfully.
[cont-env    ] QT_STYLE_OVERRIDE: loading...
[cont-env    ] TAKE_CONFIG_OWNERSHIP: loading...
[cont-env    ] XDG_CACHE_HOME: loading...
[cont-env    ] XDG_CONFIG_HOME: loading...
[cont-env    ] XDG_DATA_HOME: loading...
[cont-env    ] XDG_RUNTIME_DIR: loading...
[cont-env    ] container environment variables initialized.
[cont-secrets] loading container secrets...
[cont-secrets] container secrets loaded.
[cont-init   ] executing container initialization scripts...
[cont-init   ] 10-certs.sh: executing...
[cont-init   ] 10-certs.sh: terminated successfully.
[cont-init   ] 10-check-app-niceness.sh: executing...
[cont-init   ] 10-check-app-niceness.sh: terminated successfully.
[cont-init   ] 10-cjk-font.sh: executing...
[cont-init   ] 10-cjk-font.sh: terminated successfully.
[cont-init   ] 10-clean-logmonitor-states.sh: executing...
[cont-init   ] 10-clean-logmonitor-states.sh: terminated successfully.
[cont-init   ] 10-clean-tmp-dir.sh: executing...
[cont-init   ] 10-clean-tmp-dir.sh: terminated successfully.
[cont-init   ] 10-fontconfig-cache-dir.sh: executing...
[cont-init   ] 10-fontconfig-cache-dir.sh: terminated successfully.
[cont-init   ] 10-init-users.sh: executing...
[cont-init   ] 10-init-users.sh: terminated successfully.
[cont-init   ] 10-jwm.sh: executing...
[cont-init   ] 10-jwm.sh: terminated successfully.
[cont-init   ] 10-nginx.sh: executing...
[cont-init   ] 10-nginx.sh: terminated successfully.
[cont-init   ] 10-vnc-password.sh: executing...
[cont-init   ] 10-vnc-password.sh: terminated successfully.
[cont-init   ] 10-web-data.sh: executing...
[cont-init   ] 10-web-data.sh: terminated successfully.
[cont-init   ] 10-x11-unix.sh: executing...
[cont-init   ] 10-x11-unix.sh: terminated successfully.
[cont-init   ] 10-xdg-runtime-dir.sh: executing...
[cont-init   ] 10-xdg-runtime-dir.sh: terminated successfully.
[cont-init   ] 15-install-pkgs.sh: executing...
[cont-init   ] 15-install-pkgs.sh: terminated successfully.
[cont-init   ] 55-crashplan-pro.sh: executing...
[cont-init   ] 55-crashplan-pro.sh: setting CrashPlan Engine maximum memory to 4096M
[cont-init   ] 55-crashplan-pro.sh: terminated successfully.
[cont-init   ] 55-validate_max_mem.sh: executing...
[cont-init   ] 55-validate_max_mem.sh: terminated successfully.
[cont-init   ] 85-take-config-ownership.sh: executing...
[cont-init   ] 85-take-config-ownership.sh: terminated with error 1.

 

Are you using default container settings ?

Link to comment
  • 1 month later...

Awesome software - used it for a long time and really appreciate it. 

Lately my CrashPlan is barfing (in the UI) about the inotify limit needing to be raised. As a result, it says that realtime file monitoring is not working. Is there a config parameter and recommended value to change inotify?

Thanks

 

Link to comment
On 1/20/2023 at 10:11 AM, rtinker said:

Awesome software - used it for a long time and really appreciate it. 

Lately my CrashPlan is barfing (in the UI) about the inotify limit needing to be raised. As a result, it says that realtime file monitoring is not working. Is there a config parameter and recommended value to change inotify?

Thanks

 

 

You can use the "Tips and Tweaks" unRAID plugin to increase the number of watches.  The plugin shows the current number, along with the number used.

There is no recommended values, since it depends directly on the number of files you backed.  Using the plugin, try to increase the "Max User Watches" and then see how it goes.

  • Like 1
Link to comment
19 hours ago, jtenman said:

If anyone else is seeing "Not Available" for the update to this container, then take a look at the following - it would appear this container is affected by a core bug that will be fixed in the next Unraid version.

.

 

Thanks for the info!  I was not aware of this issue.

Link to comment
23 hours ago, jtenman said:

If anyone else is seeing "Not Available" for the update to this container, then take a look at the following - it would appear this container is affected by a core bug that will be fixed in the next Unraid version.

.

thanks for this.   I was baffled myself!  Question -- Does this impact current functionality of the Docker?  I suspect it doesn't, but figured I'd ask. 

Link to comment
  • 1 month later...

New issue in safari with the latest update.

 

When I go to open the webUI in safari, I get a big red box error "undefined is not an object (evaluating 'i.generateKey')"

 

Looks to be related to a security key.  I found some notes referencing that for safari there are changes to some library that need to be made.  It's ok for now for me because it works just fine in Firefox, and this is just for webUI access to the client.

 

Appears that the change is in the code, not on the safari side?    

 

Anyway, wanted to make it known.

Link to comment
  • 3 weeks later...

Anyone else seeing "Unable to sign in." error when trying to sign in to the client?

 

ui.log is showing

warn RestAdapter: Error making service request to https://127.0.0.1:4244/v0/LoginRequest : Bad Request

 

Clearing cache, deleting image and recreating it doesn't change it. Still get "Unable to sign in."

 

EDIT:

NM, problem went away on it's own.

Edited by Fatal_Flaw
Link to comment

Hi all, anyone noticed a reduction in backup speed in recent times?  Due to the lastpass hack, I decided to roll my client side keys and am in the process of doing a completely new backup.  There is a lot of data, but it really is slow.  For example, on one of my backups I have 3TB remaining and it is saying it will take 4.8 months to complete.  I have a 1G connection that's giving me in reality around 700Mb/s upload.  I suspect they might throttle transfers that take over a certain amount of time or something.  Any thoughts?  Thanks.

Link to comment
  • 3 weeks later...

I can't get logged in... Has worked for yyears, and the data is there, but after a double disk failure, I have some restores to do.  Says that it's "being updated", but has said that now for weeks. All apps and plugins updated, including this one.  Help?

 

Image cropped to not share user name, etc, but this happens after I try to login.  I did change password in CrashPlan recently...  Could that be it?

 

Screenshot_20230423_110111_Chrome.jpg

Link to comment
  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.