DBJordan Posted December 23, 2019 Share Posted December 23, 2019 Hi there, I'm trying to turn on Account Encryption Key Security in the settings, but the Save button is inactive. Is there a way to get this working? Thanks. Quote Link to comment
tater0519 Posted December 24, 2019 Share Posted December 24, 2019 Hello and thanks for any help you can give me. I cannot get logged into web console. I can login to the code42 site and it does report that backups are occurring, but the webgui keeps telling me "unable to sign in". I have attached 3 logs and have removed the container and all files twice. The only other containers I have running are Plex and DelugeVPN. I am getting the following over and over [12.24.19 13:24:44.583 INFO 2WeDftWkr110 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:24:44.583 INFO 2WeDftWkr110 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:25:29.587 INFO 2WeDftWkr116 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:25:29.588 INFO 2WeDftWkr116 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:26:14.586 INFO 2WeDftWkr122 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:26:14.587 INFO 2WeDftWkr122 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:26:59.596 INFO 2WeDftWkr128 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. app.log service.log.0 ui.log Quote Link to comment
Djoss Posted December 30, 2019 Author Share Posted December 30, 2019 On 12/23/2019 at 11:55 AM, DBJordan said: Hi there, I'm trying to turn on Account Encryption Key Security in the settings, but the Save button is inactive. Is there a way to get this working? Thanks. I guess you need first to select "Archive Key Password" or "Custom Key"? Quote Link to comment
Djoss Posted December 30, 2019 Author Share Posted December 30, 2019 On 12/24/2019 at 2:27 PM, tater0519 said: Hello and thanks for any help you can give me. I cannot get logged into web console. I can login to the code42 site and it does report that backups are occurring, but the webgui keeps telling me "unable to sign in". I have attached 3 logs and have removed the container and all files twice. The only other containers I have running are Plex and DelugeVPN. I am getting the following over and over [12.24.19 13:24:44.583 INFO 2WeDftWkr110 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:24:44.583 INFO 2WeDftWkr110 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:25:29.587 INFO 2WeDftWkr116 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:25:29.588 INFO 2WeDftWkr116 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:26:14.586 INFO 2WeDftWkr122 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. [12.24.19 13:26:14.587 INFO 2WeDftWkr122 ging.direct.DirectNetworkChannel] Channel became inactive. closedBy=THIS_SIDE, reason='Session close', channel=DIRECT [12.24.19 13:26:59.596 INFO 2WeDftWkr128 up42.service.peer.PeerController] DENIED! Ignore connect, we are not authorized. app.log 14.09 kB · 0 downloads service.log.0 50.28 kB · 0 downloads ui.log 2.63 kB · 0 downloads I would make sure the correct password is used to login. Else, you can also try to clear the cache: https://github.com/jlesage/docker-crashplan-pro#device-status-is-waiting-for-connection Quote Link to comment
DBJordan Posted December 30, 2019 Share Posted December 30, 2019 44 minutes ago, Djoss said: I guess you need first to select "Archive Key Password" or "Custom Key"? Yeah, that works, but I guess I'm wondering -- is the information encrypted by default and the Account Password can unlock it? Is that why "Save" is disabled for that choice? Quote Link to comment
Djoss Posted December 30, 2019 Author Share Posted December 30, 2019 18 minutes ago, DBJordan said: Yeah, that works, but I guess I'm wondering -- is the information encrypted by default and the Account Password can unlock it? Is that why "Save" is disabled for that choice? Yes, the data is always encrypted. By default, the account password is used to perform the encryption. The save button is disabled only because you have to do some change before being able to save. 1 Quote Link to comment
Ustrombase Posted January 2, 2020 Share Posted January 2, 2020 I have limited Crashplan to only use 8G of memory via the extra parameters on the advanced docker config in unRAID. However, I am now seeing above 100% periodically by Crashplan in CPU usage. Anyone else seeing this? How can I limit this? Would pinning CPU cores work? I only have a 4 core machine that runs unRAID, so don't have excess CPU power here. Quote Link to comment
hpka Posted January 2, 2020 Share Posted January 2, 2020 4 hours ago, Ustrombase said: I have limited Crashplan to only use 8G of memory via the extra parameters on the advanced docker config in unRAID. However, I am now seeing above 100% periodically by Crashplan in CPU usage. Anyone else seeing this? How can I limit this? Would pinning CPU cores work? I only have a 4 core machine that runs unRAID, so don't have excess CPU power here. By any chance is your CP doing deep maintainance (that can take days)? Log in to the UI to check. Mine unexpectedly started doing it recently. Quote Link to comment
Djoss Posted January 3, 2020 Author Share Posted January 3, 2020 12 hours ago, Ustrombase said: How can I limit this? Would pinning CPU cores work? See : Quote Link to comment
Dr. Ew Posted January 4, 2020 Share Posted January 4, 2020 (edited) Hi. I've been trying to get this to consistently work for over a week, and I'm not sure what I am doing wrong. At first, the initial login worked as expected, I setup an initial test backup. After the initial login, I was not able to get into the WebUI again. I tried everything I could think of. So I uninstalled the docker and resinstalled it, then it allowed me to login again. I tried both setting up as new device, then replacing an existing device, neither options makes it all the way through the setup process. The app just gets stuck on connecting no matter what I do. So I tried to restart the docker, and it either shows a black screen, or sometimes shows the 'connecting' screen, which it indefinitely hangs on. So, I uninstalled, removed the image, manually delete the settings, and then it will allow me to login again. I then go through the setup process, and either at the end, or towards the end, it gets stuck on 'connecting' again. Any tips? I've tried allocating anywhere from 8gb to 64gb to the container. I've currently got 16 cores allocated to the docker. I've set permissions as root, and assigned priority of -20. Not sure what else I can do. *correction: Here are the three different screens i get stuck/hung on. I was able to backup a large portion day 1, but after that it hasn't backed up anything. I even tried removing the initial device in (crsahplan for business main UI), and then starting over from scratch, but that didnt work either. Edited January 4, 2020 by Dr. Ew correction Quote Link to comment
Djoss Posted January 5, 2020 Author Share Posted January 5, 2020 21 hours ago, Dr. Ew said: Hi. I've been trying to get this to consistently work for over a week, and I'm not sure what I am doing wrong. At first, the initial login worked as expected, I setup an initial test backup. After the initial login, I was not able to get into the WebUI again. I tried everything I could think of. So I uninstalled the docker and resinstalled it, then it allowed me to login again. I tried both setting up as new device, then replacing an existing device, neither options makes it all the way through the setup process. The app just gets stuck on connecting no matter what I do. So I tried to restart the docker, and it either shows a black screen, or sometimes shows the 'connecting' screen, which it indefinitely hangs on. So, I uninstalled, removed the image, manually delete the settings, and then it will allow me to login again. I then go through the setup process, and either at the end, or towards the end, it gets stuck on 'connecting' again. Any tips? I've tried allocating anywhere from 8gb to 64gb to the container. I've currently got 16 cores allocated to the docker. I've set permissions as root, and assigned priority of -20. Not sure what else I can do. *correction: Here are the three different screens i get stuck/hung on. I was able to backup a large portion day 1, but after that it hasn't backed up anything. I even tried removing the initial device in (crsahplan for business main UI), and then starting over from scratch, but that didnt work either. Do you have anything interesting in the container's log? Quote Link to comment
Dr. Ew Posted January 7, 2020 Share Posted January 7, 2020 On 1/5/2020 at 7:22 AM, Djoss said: Do you have anything interesting in the container's log? I think I may have figured it out. After another reinstall, I had the docker window open and a warning popped up, and told me CrashPlan is exceeding inotify's max watch limit. I followed these instructions, to increase that limit: https://support.code42.com/CrashPlan/6/Troubleshooting/Linux_real-time_file_watching_errors For now, it seems to have fixed the issue. Quote Link to comment
tcharron Posted January 9, 2020 Share Posted January 9, 2020 (edited) I just installed CrashPlan Small Business on a windows machine, and this docker on my unraid box. For the life of me, I can't see how to establish a backup of the windows box to the unraid box. The only destination options I can see are "CrashPlan PRO Online" and "Add Local Destination". When I use the local destination option, I get an error if I select a network drive. I know that the peer to peer support has disappeared, but can't I at least back up to a network destination now? By the way, The OS in the logs reports as: /mnt/user/appdata/CrashPlanPRO/log/app.log:OS = Linux (4.15.0-60-generic, amd64) grep: /mnt/user/appdata/CrashPlanPRO/log/service.log: No such file or directory Edited January 9, 2020 by tcharron Quote Link to comment
Djoss Posted January 13, 2020 Author Share Posted January 13, 2020 On 1/9/2020 at 2:18 PM, tcharron said: I just installed CrashPlan Small Business on a windows machine, and this docker on my unraid box. For the life of me, I can't see how to establish a backup of the windows box to the unraid box. The only destination options I can see are "CrashPlan PRO Online" and "Add Local Destination". When I use the local destination option, I get an error if I select a network drive. I know that the peer to peer support has disappeared, but can't I at least back up to a network destination now? By the way, The OS in the logs reports as: /mnt/user/appdata/CrashPlanPRO/log/app.log:OS = Linux (4.15.0-60-generic, amd64) grep: /mnt/user/appdata/CrashPlanPRO/log/service.log: No such file or directory It seems that on Windows, backup to a network share is not supported: Quote Code42 doesn't support backing up NAS on Windows. This is due to an operating system-level restriction built into Windows. https://support.code42.com/CrashPlan/6/Backup/Back_up_networked_storage_or_NAS_devices Quote Link to comment
Ustrombase Posted January 13, 2020 Share Posted January 13, 2020 On 1/2/2020 at 11:56 AM, hpka said: By any chance is your CP doing deep maintainance (that can take days)? Log in to the UI to check. Mine unexpectedly started doing it recently. Where do I check to see on the deep maintenance? Quote Link to comment
hpka Posted January 13, 2020 Share Posted January 13, 2020 Log into Gui, it will be apparent Quote Link to comment
tcharron Posted January 13, 2020 Share Posted January 13, 2020 20 hours ago, Djoss said: It seems that on Windows, backup to a network share is not supported: https://support.code42.com/CrashPlan/6/Backup/Back_up_networked_storage_or_NAS_devices I am not trying to back up a network share. I am trying to back up local drives TO a network share. So effectively there is no way to use CrashPlan to back up local machines to my unraid server, even if I pay for CrashPlan. Quote Link to comment
iPenguin02 Posted January 24, 2020 Share Posted January 24, 2020 Has anyone else experienced the backup process resetting? Yesterday, my backup progress was at 30%, this morning it is at 4%. This is the second time this occurred, this time I am concerned. I know it's not a result of the following: - Rebooting - Restarting the Docker - Power Loss, had a blackout yesterday and do not currently have an UPS (I know, something I need to buy) A parity check is currently running after I got Unraid back up after the power outage. Could the parity check cause this? Current errors found is 7. Quote Link to comment
Djoss Posted January 25, 2020 Author Share Posted January 25, 2020 9 hours ago, iPenguin02 said: Has anyone else experienced the backup process resetting? Yesterday, my backup progress was at 30%, this morning it is at 4%. This is the second time this occurred, this time I am concerned. I know it's not a result of the following: - Rebooting - Restarting the Docker - Power Loss, had a blackout yesterday and do not currently have an UPS (I know, something I need to buy) A parity check is currently running after I got Unraid back up after the power outage. Could the parity check cause this? Current errors found is 7. No, I don't think the parity check has anything to do with this. The fact that the progress change may just be some estimate changes. You can look at Tools->History and check if anything look anormal. Quote Link to comment
denishay Posted January 27, 2020 Share Posted January 27, 2020 On 1/13/2020 at 9:22 PM, tcharron said: I am not trying to back up a network share. I am trying to back up local drives TO a network share. So effectively there is no way to use CrashPlan to back up local machines to my unraid server, even if I pay for CrashPlan. Hi, You are right. It is not possible anymore. The "for business" line of Crashplan never allowed that. And Crashplan discontinued their older solution for consumers. So you cannot do that anymore. A pity as I see lots of added value there, but I also understand, knowing that their cloud backup service isn't limited in size (or you could potentially backup many workstations to one, then have a subscription only for that last one). Quote Link to comment
CorneliousJD Posted February 4, 2020 Share Posted February 4, 2020 I'm recently seeing this error when I open the container to check on something, relating to the inotify watch limit. I know the instructions are here to fix that: https://support.code42.com/CrashPlan/6/Troubleshooting/Linux_real-time_file_watching_errors However I don't know where these instructions need to be completed at. If I do them in-container wont restarting the contianer wipe those changes out? Or updating it? Quote Link to comment
jademonkee Posted February 5, 2020 Share Posted February 5, 2020 13 hours ago, CorneliousJD said: I'm recently seeing this error when I open the container to check on something, relating to the inotify watch limit. I know the instructions are here to fix that: https://support.code42.com/CrashPlan/6/Troubleshooting/Linux_real-time_file_watching_errors However I don't know where these instructions need to be completed at. If I do them in-container wont restarting the contianer wipe those changes out? Or updating it? Install the Unraid Tips & Tweaks plugin from Community Applications. Then go to Settings (in Unraid, not Crashplan Docker) > Tips and Tweaks. There will be an option in there to increase inotify. Setting it depends on your system, but I have 16GB RAM and have it set to 1048576 which seems fine. (although I have had a weird thing happen this morning, see my upcoming post below). Quote Link to comment
jademonkee Posted February 5, 2020 Share Posted February 5, 2020 I rebooted my network equipment and server this morning, and thought I'd just check that everything came back up happy, and upon entering CrashPlan, found that it thinks I only have 228GB of backups - but I actually have about 3TB. You can see what I mean in the attached screenshots: 1 showing the main screen with only 228.4GB backed up and the other showing the preferences > destinations size of using 3TB. I fairly frequently open the CrashPlan UI to check on it, so this has only happened either in the last few days, or since my server reboot. I restarted the Docker to see if it fixed anything, but it remains the same. As you can see from the main screenshot, no maintenance is currently being performed. I went through the file list (under the manage files button), and all major folders appear in there as backed up. Does anybody know what's happening? Or is this something I should email CrashPlan about? Thanks for your help. Quote Link to comment
CorneliousJD Posted February 5, 2020 Share Posted February 5, 2020 4 hours ago, jademonkee said: Install the Unraid Tips & Tweaks plugin from Community Applications. Then go to Settings (in Unraid, not Crashplan Docker) > Tips and Tweaks. There will be an option in there to increase inotify. Setting it depends on your system, but I have 16GB RAM and have it set to 1048576 which seems fine. (although I have had a weird thing happen this morning, see my upcoming post below). Thanks! I had mine set to 750,000 already, but I upped it to 1,048,576 We'll see if that makes a difference and if I need to I can go higher, I have 128GB of RAM so I have plenty to spare! Quote Link to comment
jademonkee Posted February 7, 2020 Share Posted February 7, 2020 On 2/5/2020 at 11:23 AM, jademonkee said: I rebooted my network equipment and server this morning, and thought I'd just check that everything came back up happy, and upon entering CrashPlan, found that it thinks I only have 228GB of backups - but I actually have about 3TB. You can see what I mean in the attached screenshots: 1 showing the main screen with only 228.4GB backed up and the other showing the preferences > destinations size of using 3TB. I fairly frequently open the CrashPlan UI to check on it, so this has only happened either in the last few days, or since my server reboot. I restarted the Docker to see if it fixed anything, but it remains the same. As you can see from the main screenshot, no maintenance is currently being performed. I went through the file list (under the manage files button), and all major folders appear in there as backed up. Does anybody know what's happening? Or is this something I should email CrashPlan about? Thanks for your help. Bump. Anyone? Quote Link to comment
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