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webgui - not loading for all tabs at the top

Featured Replies

Odd problem here I can't seem to pin down.

 

default page loads for the server IP.  when clicking through the list of items on the main menu, some do not load at all.

 

Dashboard (fail)

Main (works)

shares (works)

Users (works

Settings (works)

Plugins (works)

Docker (fails)

VM (works)

Apps (fails)

Stats (Works)

Tools (works)

 

Cleared cache locally, tried multiple computers.  same problem .  Reboot the server, same problem.

 

at a loss here since I can't access the docker tab to make updates. 

 

  • Community Expert

Whitelist your server in your adblocker.

  • Author

i disabled everything within PFSense, no adblock, reverse proxy etc.  it's all off.  Nothing in the browser itself either... that's why I'm at a loss as to why certain tabs don't work .

43 minutes ago, mkyb14 said:

some do not load at all.

Screenshots would be helpful, along with diagnostics

Edited by Squid

  • Community Expert

Seems to be having a problem reading flash, and communicating with UPS.

 

USB controller?

  • Author

that shouldn't affect the webgui not working... i have it unplugged doing some maintenance. 

 

 

10 minutes ago, mkyb14 said:

that shouldn't affect the webgui not working... i have it unplugged doing some maintenance. 

 

 

Wait, what? You unplugged the unraid USB while the server is running? DON'T DO THAT.

 

The consequences, beside what you are seeing now, is that the array will be unable to write the state of the array to the flash at shutdown, so you will be forced to do a parity check on next array start. The usb must stay connected while the server is running.

  • Author

no that's the usb for power APC.... not the file system usb.

  • Community Expert

Well regardless of the UPS, it is still

38 minutes ago, trurl said:

having a problem reading flash

 

  • Author

I don't get where you're seeing in the log that it's the flash?

Restored USB cable for UPS, and below it would appear to be an issue with timeout... but only on the tabs listed above... everything else functions correctly. 

 

Feb 27 10:27:22 Tower kernel: usb 1-5: new full-speed USB device number 5 using xhci_hcd
Feb 27 10:27:22 Tower kernel: hid-generic 0003:0764:0501.0003: hiddev96,hidraw2: USB HID v1.10 Device [CPS CP1350PFCLCD] on usb-0000:00:14.0-5/input0
Feb 27 10:27:22 Tower apcupsd[3785]: Communications with UPS restored.
Feb 27 10:27:35 Tower nginx: 2018/02/27 10:27:35 [error] 4101#4101: *165349 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.22.15, server: , request: "POST /plugins/community.applications/include/exec.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock", host: "192.168.22.20", referrer: "http://192.168.22.20/Apps"
Feb 27 10:27:41 Tower emhttpd: req (4): csrf_token=****************&title=System+Log&cmd=%2FwebGui%2Fscripts%2Ftail_log&arg1=syslog
Feb 27 10:27:41 Tower emhttpd: cmd: /usr/local/emhttp/plugins/dynamix/scripts/tail_log syslog
Feb 27 10:27:42 Tower sSMTP[22896]: Unable to locate smtp.gmail.com
Feb 27 10:27:42 Tower sSMTP[22896]: Cannot open smtp.gmail.com:465
Feb 27 10:28:19 Tower emhttpd: req (5): csrf_token=****************&title=System+Log&cmd=%2FwebGui%2Fscripts%2Ftail_log&arg1=syslog
Feb 27 10:28:19 Tower emhttpd: cmd: /usr/local/emhttp/plugins/dynamix/scripts/tail_log syslog
Feb 27 10:32:04 Tower nginx: 2018/02/27 10:32:04 [error] 4101#4101: *166577 upstream timed out (110: Connection timed out) while reading upstream, client: 192.168.22.15, server: , request: "GET /Docker HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "192.168.22.20", referrer: "http://192.168.22.20/Settings"
Feb 27 10:59:07 Tower emhttpd: req (6): cmd=/plugins/dynamix.plugin.manager/scripts/plugin&arg1=checkall&csrf_token=****************
Feb 27 10:59:07 Tower emhttpd: cmd: /usr/local/emhttp/plugins/dynamix.plugin.manager/scripts/plugin checkall
Feb 27 11:09:20 Tower emhttpd: req (7): csrf_token=****************&title=System+Log&cmd=%2FwebGui%2Fscripts%2Ftail_log&arg1=syslog
Feb 27 11:09:20 Tower emhttpd: cmd: /usr/local/emhttp/plugins/dynamix/scripts/tail_log syslog
Feb 27 11:09:22 Tower nginx: 2018/02/27 11:09:22 [error] 4101#4101: *177267 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.22.15, server: , request: "POST /plugins/community.applications/include/exec.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock", host: "192.168.22.20", referrer: "http://192.168.22.20/Apps"
Feb 27 11:10:22 Tower nginx: 2018/02/27 11:10:22 [error] 4101#4101: *177687 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.22.15, server: , request: "POST /plugins/community.applications/include/exec.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock", host: "192.168.22.20", referrer: "http://192.168.22.20/Apps"

 

  • Author

this is border line comical... are the logs now telling me my registration key isn't valid?  

 

Diagnostics area for registration says it's registered... so now outside of the dashboard and docker tabs not working, I'm not sure what is going on.  

Screen Shot 2018-02-27 at 3.10.10 PM.png

Try restarting in safe mode.  See if at least the dashboard comes back.

  • Author
11 minutes ago, Squid said:

Try restarting in safe mode.  See if at least the dashboard comes back.

same thing.... everything but dashboard / docker are accessible.

just times out.

  • Community Expert

Do you have a backup of your flash? If not you can normally download a backup from the webUI.

 

Main - Boot Device - Flash - Flash Device Settings - Flash backup.

 

Then maybe shut down, put flash in PC, checkdisk.

  • Author

what's interesting is if I stop the array, i can now access the dashboard... docker of course you can't until the array is online. 

 

I can do that, was just hoping I couldn't have to go unrack the server and get the USB (remote) from location. 

  • Author

ok, finally had a chance to do a check disk, no issues.

 

am I the only person having this problem of menu items not working?

 

usb 3.0 16gb sandisk mini (travel style)

-plugged into usb 2 hub on an super micro x11 motherboard..  

  • Community Expert
1 minute ago, mkyb14 said:

plugged into usb 2 hub

 

This seems like an unnecessary complication. Have you tried plugging it in directly to a USB port? USB hubs can be notoriously flaky.

  • Author

sorry, the port is direct... hub is what it comes up in the shell as.

  • Author

randomly started working today after I was about to scrap this install ..... random.

  • Community Expert
41 minutes ago, mkyb14 said:

randomly started working today after I was about to scrap this install ..... random.

Intermittent problems suggest hardware.

I've been seeing that exact same error in my logs, but not to the same degree as you are.  It most often times out at CA, and then throws the same error.  Were you ever able to pin down what the cause was?

 

~Spritz

  • Author

I have not... I pulled the usb, checkdsk... rebooted many times... it just randomly started working... 

 

As for hardware, nothing in my logs would say otherwise, just the unraid throwing errors. 

  • 2 weeks later...

I am getting the same timeout issue ever since I updated to 6.5. I am unable to load the Docker or Fix Common Problems pages. Everything else works

9 hours ago, yippy3000 said:

I am getting the same timeout issue ever since I updated to 6.5. I am unable to load the Docker or Fix Common Problems pages. Everything else works

 

Do you have an adblocker or antivirus running? Whitelist and/or exclude the webGUI.

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